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Mercedes-Benz Service and Parts Centre of Richmond

Mercedes-Benz Service and Parts Centre of Richmond

www.mercedes-benz-richmond.ca
What is your customer experience with Mercedes-Benz Service and Parts Centre of Richmond?

Mercedes-Benz Service and Parts Centre of Richmond Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Mercedes-Benz Service and Parts Centre of Richmond has 2.3 star rating based on 1 customer review. Consumers are mostly dissatisfied.

  • Rating Distribution
  • Pros: Car, Comfy ride, Good performance.
    Cons: Bad service, Customer service, Very expensive.

  • Consumers are not pleased with Customer service and Diversity of Products or Services. The price level of this organization is medium according to consumer reviews.

View full overview ›
Aviyah Tfn
map-marker Richmond, British Columbia

Dishonest mechanics

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

In October 2016, when I came in to Richmond, BC MB Dealership for annual maintenance service, I was told that my breaks are almost completely worn out (10% and 15% left on front and rear breaks respectively). They advised me to change breaks ASAP, and the customer service rep told me he was giving me 2-3 weeks until the red lights would turn on for the breaks service and he quoted me the price of $1,100.- before taxes to do the job.

I declined and I brought my car to a different mechanic who told me not to worry as there were not 10-15% left, but 30-40%! In short, I changed breaks and discs only in July 2017 (9 months later), and the red light still didn't come up!

I changed them as I was just afraid that we were going on a long trip to the States, and my breaks could die there, that wouldn't be fun. I still don't know if this MB mechanic was dishonest or just ignorant, but in any case I won't be going to this place for maintenance again!

View full review
Pros:
  • Good performance
  • Comfy ride
  • Car
Cons:
  • Very expensive
  • Bad service
  • Customer service
Reason of review:
Poor customer service

Preferred solution: Please delete my name and all records of my car from your system, I don't want any maintenance reminders for my car service

1 comment
Guest

Brakes.

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