New Reviewer

Dishonest mechanics

In October 2016, when I came in to Richmond, BC MB Dealership for annual maintenance service, I was told that my breaks are almost completely worn out (10% and 15% left on front and rear breaks respectively). They advised me to change breaks ASAP, and the customer service rep told me he was giving me 2-3 weeks until the red lights would turn on for the breaks service and he quoted me the price of $1,100.- before taxes to do the job. I declined and I brought my car to a different mechanic who told me not to worry as there were not 10-15% left, but 30-40%! In short, I changed breaks and discs only in July 2017 (9 months later), and the red light still didn't come up! I changed them as I was just afraid that we were going on a long trip to the States, and my breaks could die there, that wouldn't be fun. I still don't know if this MB mechanic was dishonest or just ignorant, but in any case I won't be going to this place for maintenance again!
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1 comment
#1383991

Brakes.

ID
#1101404 Review #1101404 is a subjective opinion of poster.
Location
Richmond, British Columbia
Service
Mercedes Benz Car Repair
Pros
  • Good performance
  • Car
  • Comfy ride
Cons
  • Very expensive
  • Customer service
  • Bad service
Reason of review
Poor customer service
Preferred solution
Please delete my name and all records of my car from your system, I don't want any maintenance reminders for my car service

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