Mercedes-Benz Service and Parts Centre of Richmond Reviews
Mercedes-Benz Service and Parts Centre of Richmond Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Mercedes-Benz Service and Parts Centre of Richmond reviews show a 2.3 star rating from 1 review and overall negative sentiment; consumers report dissatisfaction with service and pricing.
Positive Feedback
Customers note the car performance, comfy ride, and good vehicle results after parts work, indicating competent mechanical outcomes.
Negative Feedback / Risk Areas
- Recurring customer complaints about poor customer service and perceived dishonest mechanics.
- Notes that service is very expensive relative to expectations and price level reported as medium.
- Concerns about service accuracy and trustworthiness when compared to independent mechanics.
Key Takeaways for Future Customers
- Check independent quotes before authorizing repairs to avoid billing surprises.
- Read Mercedes-Benz Service and Parts Centre of Richmond reviews and customer complaints to assess trust.
- Consider bringing a second opinion for major maintenance rather than relying solely on dealership advice.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Mercedes-Benz Service and Parts Centre of Richmond reviews show a 2.3 star rating from 1 review and overall negative sentiment; consumers report dissatisfaction with service and pricing.
Positive Feedback
Customers note the car performance, comfy ride, and good vehicle results after parts work, indicating competent mechanical outcomes.
Negative Feedback / Risk Areas
- Recurring customer complaints about poor customer service and perceived dishonest mechanics.
- Notes that service is very expensive relative to expectations and price level reported as medium.
- Concerns about service accuracy and trustworthiness when compared to independent mechanics.
Key Takeaways for Future Customers
- Check independent quotes before authorizing repairs to avoid billing surprises.
- Read Mercedes-Benz Service and Parts Centre of Richmond reviews and customer complaints to assess trust.
- Consider bringing a second opinion for major maintenance rather than relying solely on dealership advice.
Richmond, British Columbia
Dishonest mechanics
- - In Oct 2016, MB Dealership told me brakes were near worn and quoted $1,100 and I won't return.
- - A later mechanic said brakes were 30-40% remaining.
In October 2016, when I came in to Richmond, BC MB Dealership for annual maintenance service, I was told that my breaks are almost completely worn out (10% and 15% left on front and rear breaks respectively). They advised me to change breaks ASAP, and the customer service rep told me he was giving me 2-3 weeks until the red lights would turn on for the breaks service and he quoted me the price of $1,100.- before taxes to do the job.
I declined and I brought my car to a different mechanic who told me not to worry as there were not 10-15% left, but 30-40%! In short, I changed breaks and discs only in July 2017 (9 months later), and the red light still didn't come up!
I changed them as I was just afraid that we were going on a long trip to the States, and my breaks could die there, that wouldn't be fun. I still don't know if this MB mechanic was dishonest or just ignorant, but in any case I won't be going to this place for maintenance again!
- Car
- Good performance
- Comfy ride
- Very expensive
- Customer service
- Bad service
Preferred solution: Please delete my name and all records of my car from your system, I don't want any maintenance reminders for my car service
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Brakes.