New Reviewer

Dishonest Dealer and Manufacturer

I bought a Certified Pre-Owned 2012 GL 450 from Penkse Merc in Tysons Corner, Va. last month, and paid about $2k for the next 3 services (40k, 50k and 60k miles). Last week I received an e-mail Ad from the dealer saying if you buy a CPO Mercedes from mid-Jan. to end of Feb. they will pay for the next 2 years of Maintenance. When I asked the Dealer and Merc. if they could do something for me as I prepaid for at least 2 years' worth of Maint. both the dealer and Merc USA said "no". Merc USA then tried to say it only applies to certain vehicles, which the Ad did not say. There's a reason why I waited 20+ years to buy another Merc. I should have listened to my friends and never bought one. These guys simply don't care about their customers. US dealers (Lincoln Navigator) and Range Rover treated me much better. I am done with Merc.
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ID
#473714 Review #473714 is a subjective opinion of poster.
Location
Tysons Corner, Virginia

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