Refused to back repair warranty

I had my car repaired 11 months ago at Mercedes-Benz of Sarasota . The problem reoccurred. They told me that it would be fixed because I had a two year warranty on parts and services. They did nothing to fix the problem and denied a loaner car that they promised.
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ID
#1337912 Review #1337912 is a subjective opinion of poster.
Service
Mercedes Benz Of Sarasota Car Repair
Reason of review
Bad quality
New Reviewer

Absolutely Rude Service and a total of $5,000 in rental car fees charged!

Absolutely Rude and incompetent. I have dropped off my Mercedes C63 AMG after it got rear-ended back in December. Sounds like an easy issue and should have been taken care of right away. But no... After several issues, threats and unfriendly discussions with Ernie (Manager of Auto Nation) I have finally no other option than using social media to warn about their unfair practices. They have not even provided me with a Loaner for the duration of the work. I have had several discussions about getting a rental car and they ignored phone calls and email attempts. After 7 months, I have had rental car fees for several thousand dollars. And again, Ernie and Mercedes-Benz of Sarasota just ignored the fact. The car was purchased at Auto Nation back in December for over $85,000 and now you get treated like an absolute enemy. I have consulted an attorney now and informed Mercedes Benz USA to take a look in this case. You guys will get what you deserve!
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ID
#1062168 Review #1062168 is a subjective opinion of poster.
Location
Sarasota, Florida
Service
Mercedes Benz Of Sarasota Car Repair
Cons
  • Warranty issue
  • Service
Reason of review
Warranty issue
Loss
$5000
Preferred solution
Let the company propose a solution
New Reviewer

RIPOFF, Unfriendly and Unprofessional **BEWARE** Lost $80k on a brand new Mercedes C63AMG at Mercedes-Benz of Sarasota

Bought a brand new Mercedes C63 S-AMG in December 2016 and got rear-ended three days later. Insurance company recommended Mercedes of Sarasota to do the repair. I called and they send the car to Tom-and-Jerry's down the road (already a very weird situation, considering that you would expect a dealership to be able to do repair work and not send it to a Ghetto Company down the road). Anyways, it took about 4 month to get the car fixed and returned. I showed up and Mercedes has done a "Quality Check" before delivery. However, the car was far from being quality checked and the paint had "orange-skin" all over the place. After a few discussions, they agreed on repainting the vehicle. It took again close to two weeks. Again, I showed up, expecting everything to be done properly and recognized they put oil on the brand new seats. Again, the car was gone for another week to get it cleaned up. After close to 5 months, and only having been able to drive this new vehicle for only 3 days since I bought it (less than 800 miles on it!), I finally received the car and drove home. On the way, the power-steering failed and I had to call Mercedes-Benz of Sarasota again to get it towed. During the tow, they scratched all 4-rims while strapping it down on the truck. Again, we had to discuss the issue and dealership promised to repair it, which never happened! It's been another 3 weeks again, and I finally got it back again. I left the parking lot and headed home. On the way, the trunk just popped open and a loud "squeeching noise" was there. I had to return the car again to Mercedes and made an appointment. When I showed up, everyone pretended not to know who I am and what the deal is. Again, I had to get angry and after several discussions, they finally accepted the vehicle. When I asked for a loaner vehicle, they said, that this would not be included and I should talk to Tom-and-Jerry's for a rental car, as they have performed the work on it. After several minutes discussion, they handed out the cheapest possible loaner vehicle to get rid-of me (as the "customer"), as quick as possible. I have told them, to keep the car at their facility and to do all repair work on site. After 5 month of "problems" with Tom-and-Jerry's and their work, they finally promised to keep the car at their shop and I don't have to worry about it. I had the feeling, that they would understand the frustration and finally get everything properly done. About two weeks later, I accidentally past by Tom-and-Jerry's shop and saw my car parked in the Ghetto. With surprise, I called the Mercedes Dealership to ask why they would not hold their promise and they immediately hung-up on me. I had to call again and threaten with attorney in order to get a hold of the Manager, who was simply rude and unprofessional. Instead of coming up with an apology and explanation, he only said "Sir, I'm gonna hang up now". After 1/2-year problems and a lot of headache, I am required to get an attorney involved in this situation and will report them on all known "customer complain websites" to protect future customers about their service behavior. DO NOT BUY OR SERVICE YOUR VEHICLE at MERCEDES-BENZ OF SARASOTA, if you don't want to be screwed over like me. I am now posting the car for sale, with less than 900 miles and only 3 days active driving, and will stay with Porsche, where I have been before. Unbelievable, and will never purchase a Mercedes again!! Rude and unprofessional!
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ID
#1049734 Review #1049734 is a subjective opinion of poster.
Location
Sarasota, Florida
Service
Mercedes Benz Of Sarasota Car Repair
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$85000
Preferred solution
Let the company propose a solution

About

Mercedes Benz Of Sarasota Warranty
To read more: https://www.mercedesbenzofsarasota.com/warranty-information.htm
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Mercedes Benz Of Sarasota Pros and Cons

Cons: Warranty issue, Service, Customer service

Summary

Mercedes-Benz of Sarasota is a car dealership which specializes in sales of new and pre-owned Mercedes-Benz vehicles. The company was founded in 1991. The headquarters is based in Sarasota, Florida, United States. Mercedes-Benz of Sarasota serves Sarasota, Bradenton, Venice, Palmetto, and all surrounding areas. It offers models with cabriolet, coupe, roadster, sedan, and SUV body styles. The company finance department helps to fill out an application form and get a car loan. There is a free tool to calculate interest rate, amount of loan, and monthly payments. Mercedes-Benz of Sarasota offers repair, maintenance, and inspection services. The company accepts all major credit cards. It is possible to send a request and get an appraisal value on a personal vehicle.

Mercedes Benz Of Sarasota reviews and complaints

Mercedes Benz Of Sarasota is ranked 1337 out of 4363 in Dealers category

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