Robert A Ydf

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Verified Reviewer
| map-marker Portland West, Oregon

License plates

It’s been almost a year and I have no plates! This is my third attempt at trying to talk to someone that can help. This time I have not been called back after a week of calling Portland Lithia. I’ve been told they would leave a message for me on someone’s desk yet still no response from the two times I was told that. No attempt has been made by the staff at the Portland location to contact me in regards to my plates or a trip permit. nothing has been addressed on there end at all. A year is simply an outrageous amount of time to wait for plates.
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Pros:
  • Worse than ever regretted buying service care from them
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Isham Bwg
map-marker Portland, Oregon

When I "googled" MB complaints I was shocked by the number of links.

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You simply don't see the kind of complaints with reliable cars like Honda and Toyota compared to MB. My 2008 E320 has been a money pit. The Portland MB dealer lies and cheats it's customers. They charge you for services not performed. For example, I was charged for a new fuel filter. Less than 1000 miles after that "service" in Portland, the fuel system failed. I took the vehicle to an independent foreign auto repair shop and was told the factory installed bolts were still in place. I was reminded that MB "repair" shops are dishonorable. It is not unusual to be treated unfairly by MB.
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Loss:
$3000
Reason of review:
Bad quality

Preferred solution: Full refund

Charles Curtis Beasley B
map-marker Portland, Oregon

The worst customer service ever along with fraudulent sales practices.

As an employee of Mercedes Benz of Portland I was excited to purchase a 2003 Mini Cooper S back in November of 2013 from my company. I figured I would get a great deal and have no issues being an employee. I WAS WRONG!!!! This company who is owned by Lithia motors has done nothing right from day one. The car had several issues and I have asked them to fix these issues. They have had the car now for 3 months or more total since November 14 2013. I have been paying for a car I cant drive. I asked them to take the car back and give me my money back and they have refused. I no longer work for Lithia motors and would advise anyone who is thinking of doing business with them not too. They are dishonest and provide poor customer service. I was dismissed as of January from the company and would never go back. Their business practices are wrong. BEWARE!!!!!!!
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Loss:
$9000

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