Mercedes Benz of New Orleans
Mercedes Benz of New Orleans Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Mercedes Benz of New Orleans has a 1.6 star rating from 2 reviews; consumers are mostly dissatisfied and the rating distribution is 100% unfavorable.
Key Takeaways for Future Customers
- Check warranty terms carefully; Warranty Solutions disputes labor and parts pricing in Mercedes Benz of New Orleans reviews.
- Expect high price level and limited communication from the Service Department during repairs.
Negative Feedback / Risk Areas
- Customer complaints about inflated labor charges and not honoring outside warranties.
- Repeated issues: check engine light returns, incomplete repairs, poor follow-up from customer service.
Positive Feedback
Staff described as courteous despite service and billing issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Mercedes Benz of New Orleans has a 1.6 star rating from 2 reviews; consumers are mostly dissatisfied and the rating distribution is 100% unfavorable.
Key Takeaways for Future Customers
- Check warranty terms carefully; Warranty Solutions disputes labor and parts pricing in Mercedes Benz of New Orleans reviews.
- Expect high price level and limited communication from the Service Department during repairs.
Negative Feedback / Risk Areas
- Customer complaints about inflated labor charges and not honoring outside warranties.
- Repeated issues: check engine light returns, incomplete repairs, poor follow-up from customer service.
Positive Feedback
Staff described as courteous despite service and billing issues.
Turn one complaint into a collective action
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Verified Reviewer |
New Orleans, Louisiana
Gwendolyn Sly 504 473-****, On August 15,2024 I brought my Mercedes Benz GLS 2018 VIN# JB126643 for service because the light came on my dashboard so it was the fuel sensor in the gas tank. I purchas
- Mercedes won't honor the extended warranty; Warranty Solutions says labor times are padded and notes price discrepancies.
Yes I expressed my dissatisfaction with the manager Mr Richie and the warranty solution extended warranty company spoke with Mercedes and told them they were padding the prices for labor and well as parts.
I purchased the extended warranty from Warranty Solutions. Once my vehicle was diagnosed Mercedes would not honor my warranty in full I spoke with Warranty Solutions and they said Mercedes was making up their labor time, in other words padding the prices. Warranty Solutions said they all use a RP manual that clearly says how long and how much a job takes and cost example. the fuel kit shows $94 but Mercedes charged $109 for 2, fuel guage should be $152, Mercedes charged 176, fuel delivery module $398 Mercedes charged $461.68 and the labor charge $200.00 an hour.
Warranty Solutions claim # A24080****, 1-80*-***-**** , invoice # 76YAF8NTJA, was only willing to pay for 6.8 where as Mercedes would not honor the 10 hours that they claim it would take to do the job also claim it would take them two days to complete the job.
I am totally dissatisfied with Mercedes Benz handling of my warranty. They also claim they don't honor certain warranties.
Preferred solution: Price reduction
User's recommendation: If you have a manufacturer warranty you'll be just fine, but an outside warranty they give you *** because they mark up the labor and services prices.
District 5, Louisiana
Stay away from Service Dept.
- The check engine light remains on after two visits, and the sunroof wind deflector was not reinstalled, with nearly $3,000 spent and no resolution.
On two occasions I've attempted to use the Service Department at MB of NOLA. I originally contacted MB of NOLA because the check engine light came on and I was having an issue with the sunroof. The vehicle was at the dealership for almost two weeks and I had to initiate virtually all communication. The vehicle was returned to me without the wind deflector portion of the sunroof. Just didn't bother putting it back on and I didn't initially realize it was missing since this was in December and I was undergoing surgery and follow-up treatment for cancer, so not using the car much less sunroof. Also, the Check Engine light came back on while driving home from the dealership.
The second visit was to give them an opportunity to correct initial lacking service and to perform regular B maintenance. The vehicle has always been dealer maintained and I hoped that the initial problem was a fluke and due to being really backed up, as the reps claimed. Second visit I was told that there are now numerous codes related to the Check Engine alert. Some of which supposedly the same as the previous visit. The problem with that claim is that I was told on the original visit that the Check Engine light was simply a software update and now clear. The bottom line is that I spent almost $3K in two visits and the Check engine light is still on and I'm missing a deflector for the sunroof.
The Service Rep has not bothered to respond to my text explaining all of the above.
The dealership may be great for purchase, but if you need maintenance/service, look elsewhere.
- Staff was courteous
- Failure to complete requested service
- Check engine and parking lamp alerts after leaving
- Original parts not replaced
Preferred solution: Deliver product or service ordered
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Are you actually, truly surprised ? I was at one time a Mercedes-Benz customer.
The quality control dropped like stone in the pond between 1987-****.
Dealership maintenance service suffered as well ; you can't polish *** The issue of cost became glaring as every service either cost double the local going rate for similar operations or yielded some nasty surprise many of which became recurring issues as you have indicated. My final car, a 198* ***SEL, had brakes (and a sunroof) that squealed like a garbage truck (never adequately addressed) and was equipped with inadequate tires.
Yes, I was very much surprised, as this experience was completely inconsistent with service calls at the original dealership. I have had virtually no issues with what has been an extremely dependable vehicle.