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Damaged sunroof interior

On July 23, I responded to a 'Sunroof Glass Bonding' safety recall from a Christian Treiber, Vice President of Mercedes-Benz USA Customer Services. Before inspection, the interior fabric of my vehicle's sunroof was intact and I could easily open the sliding panel. After 6 hours of waiting, I was told the sunroof had no safety issues. For the first time in August, I attempted to open the sliding panel to open the sunroof, and the panel kept jamming. After careful examination, the fabric was detached from the roof, causing the panel not to open. I returned to the dealership at 10231 Atlantic Blvd, Jacksonville, Florida, and was told by manager Mr. Manar Taribishi that nothing was done to the vehicle when it was brought in. I made a point to ask, "The car was brought in based on a safety recall and a safety check was not done?" He then explained that pressure was applied to the top of the sunroof. He denied responsibility and asked if I needed a quote to repair the fabric. The dealership took the time to inspect the car and gave me a quote of other recommended repairs. If I presented the vehicle with a preexisting damaged condition of the sunroof, they would have pointed it out and provided a quote of fixing that as well. It's ironic that the only damaged area of the interior roof is the area they tampered with. I was hoping to entrust my vehicle with the Mercedes-Benz dealership and have confidence in them doing future repairs. Now, that trust is tarnished with the lack of accountability on their part. I was dismissed by Mr. Taribishi. I mentioned to him that I will file a report with the Better Business Bureau, and he told me to go ahead, which I did.

User's recommendation: Question safety recalls to dealerships. Is it just to get your foot in the door?

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ID
#2174955 Review #2174955 is a subjective opinion of poster.
Pros
  • Agents are knowledgeable and polite
Cons
  • Lack of accountability
Preferred solution
Repair fabric of interior sunroof

So very dissapointed

Took my car to the dealership to get a few minor things done including the $200. detail service they offered. The cleaning job was horrible. They offered to redo the job and I stiill wasnt satisfied
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ID
#1118823 Review #1118823 is a subjective opinion of poster.
Location
Jacksonville, Florida
Service
Mercedes Benz Of Jacksonville Car Repair
Reason of review
Bad quality

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