Mercedes Benz Of Hoffman Estates Car Diagnostics Review

Brought in my Mercedes for service to Hoffman Estates Mercedes-Benz because doors and trunk won't work and don't open. They conducted a multipoint inspection and came up with a quote of 8000 dollars to repair all the supposed fails. Happens the car does not really need half of the repairs they said and at the end they still ripped me off with 480.00 dllrs just for diagnostic of door trunk locks not working and did not even find the problem. If you guys are smart DO NOT bring your car for service. This place is a waste of time and and they are crooks. They also kept the car for this issue for 3 days. Find a true honest local mechanic. Will never repeat and will spread the word about this service dealership.
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ID
#977329 Review #977329 is a subjective opinion of poster.
Service
Mercedes Benz Of Hoffman Estates Car Diagnostics
Reason of review
Bad quality
New Reviewer

Mercedes Benz Auto Service Review from Hoffman Estates, Illinois

This message I got from Mercedes Benz of Hoffman Estates, ILLINOIS. Good afternoon mr. Kam. This is Scott from Mercedes of Hoffman Estates. I did receive your last survey from your service visit here. We can see obviously you are unhappy with the quality of service that we are providing you and our suggestion would be to take your service business to other dealer they can fulfill your needs properly. In the future we definitely choose not to service your vehicle at our location. Good luck with your vehicle and have yourself a wonderful day.
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3 comments
#1076996

They told you pound sand. Pretty clear if you ask me.

#1077850
@PissedConsumer1076996

What is pound sand?

#1084589
@PissedConsumer1077850

It's how you tell someone to pound sand in your derriere.

Also known as "Go F yourself"

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ID
#749052 Review #749052 is a subjective opinion of poster.
Location
Hoffman Estates, Illinois
Reason of review
Poor customer service
New Reviewer

Resolved: Review in Service Centers and Customer Services category from Schaumburg, Illinois

November 30, 2015 Attn: Management of Mercedes Benz Dear Management! I am writing to pass a information with attached voicemail about Mercedes-Benz of Hoffman Estates, IL . This is about a problem with my response to survey about March 10, 2015. After few days of my car-service I have received phone call one of the Mercedes-Benz of Hoffman Estates service advisor with voicemail he stated that Mercedes of Hoffman choose not to service my vehicle anymore with advise to take my service business somewhere else. I made three contacts to general manager left two voicemails but no response. After a fifteen years of Mercedes Benz loyal customer I feel disappointed about survey and feedback from dealership. Sincerely, Rayan
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Resolved
ID
#742182 Review #742182 is a subjective opinion of poster.
Location
Schaumburg, Illinois
Reason of review
Poor customer service

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