Al N Ox

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Sudden unintentional acceleration

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Mercedes-Benz of Hoffman Estates - Sudden unintentional acceleration
Posted.. .3 car collision sudden acceleration in drive through waiting in line... If no car in front could of been fatal.... 2019 GLC300 20K MILES BENZ DENIES FACT.....
View full review

Preferred solution: Full reimbursement for time lost, insurance Fault changed, rental, psychological trauma

User's recommendation: Stay far away....TRUST TILL IT COULD HAPPEN TO U.!!!!!!!

Anonymous

Mercedes Benz Of Hoffman Estates Car Diagnostics Review

Brought in my Mercedes for service to Hoffman Estates Mercedes-Benz because doors and trunk won't work and don't open. They conducted a multipoint inspection and came up with a quote of 8000 dollars to repair all the supposed fails. Happens the car does not really need half of the repairs they said and at the end they still ripped me off with 480.00 dllrs just for diagnostic of door trunk locks not working and did not even find the problem. If you guys are smart DO NOT bring your car for service. This place is a waste of time and and they are crooks. They also kept the car for this issue for 3 days. Find a true honest local mechanic. Will never repeat and will spread the word about this service dealership.
View full review
Reason of review:
Bad quality
Aidon Mvj
map-marker Hoffman Estates, Illinois

Mercedes Benz Auto Service Review from Hoffman Estates, Illinois

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
This message I got from Mercedes Benz of Hoffman Estates, ILLINOIS. Good afternoon mr. Kam. This is Scott from Mercedes of Hoffman Estates. I did receive your last survey from your service visit here. We can see obviously you are unhappy with the quality of service that we are providing you and our suggestion would be to take your service business to other dealer they can fulfill your needs properly. In the future we definitely choose not to service your vehicle at our location. Good luck with your vehicle and have yourself a wonderful day.
View full review
Reason of review:
Poor customer service
3 comments
Guest

They told you pound sand. Pretty clear if you ask me.

Guest
reply icon Replying to comment of Guest-1076996

What is pound sand?

Guest
reply icon Replying to comment of Guest-1077850

It's how you tell someone to pound sand in your derriere.

Also known as "Go F yourself"

View more comments (2)
Resolved
Aidon Mvj
map-marker Schaumburg, Illinois

Resolved: Review in Service Centers and Customer Services category from Schaumburg, Illinois

November 30, 2015 Attn: Management of Mercedes Benz Dear Management! I am writing to pass a information with attached voicemail about Mercedes-Benz of Hoffman Estates, IL . This is about a problem with my response to survey about March 10, 2015. After few days of my car-service I have received phone call one of the Mercedes-Benz of Hoffman Estates service advisor with voicemail he stated that Mercedes of Hoffman choose not to service my vehicle anymore with advise to take my service business somewhere else. I made three contacts to general manager left two voicemails but no response. After a fifteen years of Mercedes Benz loyal customer I feel disappointed about survey and feedback from dealership. Sincerely, Rayan
View full review
Reason of review:
Poor customer service

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article