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Report that the Service Department has deteriorated over the years

Mercedes Benz Of Escondido - Report that the Service Department has deteriorated over the years
Mercedes Benz Of Escondido - Report that the Service Department has deteriorated over the years
Mercedes Benz Of Escondido - Report that the Service Department has deteriorated over the years
Mercedes Benz Of Escondido - Report that the Service Department has deteriorated over the years
Mercedes Benz Of Escondido - Report that the Service Department has deteriorated over the years
Mercedes Benz Of Escondido - Report that the Service Department has deteriorated over the years
Original review updated by user Oct 23, 2021
The dealership's Service Department, mainly due to its service advisors, has deteriorated over the years. Former top service advisors Larry Hastings and later Anna Almasri were courteous, thoughtful, honest, and promptly delivered a repaired car as promised. However,...
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1 comment
#2085259

Thank you for heads up

ID
#3001030 Review #3001030 is a subjective opinion of poster.
Preferred solution
I do not think that there is a solution to the Service Department's poor customer service, aggressive tire selling, or an overcharge.

POOR CUSTOMER SERVICE EVER!

I BROUGHT MY CAR INTO THE MERCEDES DEALERSHIP IN ESCONDIDO FOR A 30K MILES SERVICE AND NEW TIRES. I WAS TOLD THAT MY CAR WOULD RETURN TO ME WASHED AND CLEAN. WELL.......AFTER THE WORK WAS COMPLETED, THEY FORGET TO CALL ME TO INFORM ME OF THE SERVICES BEING COMPLETED. THEY SAID THE WORK WOULD BE COMPLETED BY THE END OF THAT DAY. NOW, IT'S DAY 3 AFTER WORK. I CALL THEM AND NO ONE RETURNS MY CALL. THIS WAS AT 4 PM. DAY 4......I DECIDED TO JUST GO OVER THERE DURING MY BUSY DAY TO SEE WHATS GOING ON. I COME TO FIND OUT MY CAR WAS JUST SITTING THERE. IT WAS COMPLETED 2 DAYS AGO. NO ONE CALLED ME TO LET ME KNOW. I'M APPAULED AT MERCEDES FOR THE LACK OF EXCEEDING THE CONSUMERS EXPECTATIONS. I WILL NOT INDORSE Mercedes of Escondido, CA 92027 TO ANYONE NEEDING ONE!!!! BUT I WILL GO ON ALL MEDIA TO LET PEOPLE KNOW OF THE HORRIFIC SERVICE.
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ID
#1008093 Review #1008093 is a subjective opinion of poster.
Location
Escondido, California
Service
Mercedes Benz Of Escondido Customer Care
Reason of review
Poor customer service

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