Mercedes Benz of Durham
Mercedes Benz of Durham Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall rating: negative. Customers report dissatisfaction with repairs, customer service, and high price levels, with overall sentiment leaning toward caution.
Positive Feedback
Few positives cited; no clear praise in recent feedback beyond initial documentation taken by a customer before service.
Negative Feedback / Risk Areas
- Recurring Mercedes Benz of Durham customer complaints include damage during service and refusal to repair.
- Customers report photos becoming unavailable and poor customer service responses.
- High price level and limited product or service diversity.
Key Takeaways for Future Customers
- Document car condition thoroughly before service.
- Expect potential issues with customer service and high prices.
- Read recent Mercedes Benz of Durham reviews before booking.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall rating: negative. Customers report dissatisfaction with repairs, customer service, and high price levels, with overall sentiment leaning toward caution.
Positive Feedback
Few positives cited; no clear praise in recent feedback beyond initial documentation taken by a customer before service.
Negative Feedback / Risk Areas
- Recurring Mercedes Benz of Durham customer complaints include damage during service and refusal to repair.
- Customers report photos becoming unavailable and poor customer service responses.
- High price level and limited product or service diversity.
Key Takeaways for Future Customers
- Document car condition thoroughly before service.
- Expect potential issues with customer service and high prices.
- Read recent Mercedes Benz of Durham reviews before booking.
Media from reviews
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Durham, North Carolina
My car was in for repair and it was damaged.
- A technician punctured the roof fabric with a drill.
- Mercedes-Benz of Durham, NC says the hole existed when the car arrived and won’t fix it.
My car was in for a simple repair of my sunroof. The careless Tec with a drill puncture the roof fabric.
Mercedes-Benz of Durham, NC refuses to fix the hole. He states that it came to them in this manner.
Pictures were taken of the inside and outside of the car when I left it for repair. However, those pictures are now unavailable.
User's recommendation: Don't take your car to Mercedes-Benz of Durham, NC. If you do please take detail pictures of every inch of your car inside and out.
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