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Service Issues

Original review updated by user Jul 18, 2021
2014 Sprinter 2500 Extended High Roof-Purchased brand new in 2015 at Mercedes Benz of Naples, FL. 65k miles Original owner. Have had numerous issues with this vehicle: Clogged NOx sensors, failed differential most recently Catalytic replacement. Had to rent a van for 3 weeks because they couldn't find the part and had no loaners. Asked for help covering the rental expense. At first advisor said that they 'are working on it. Now they won't return my calls or emails. It's been a couple of months now. At least be professional enough to respond to customer inquiry.

User's recommendation: Great about selling you a vehicle. Not so responsive for helping after.

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ID
#2693854 Review #2693854 is a subjective opinion of poster.
Loss
$800
Preferred solution
Let the company propose a solution

Horrible treatment

Supposed to get 4000 refund only gave 3000 they lost paperwork and had to start over again it took 5 months to get a refund on repair package lies rifofff dealership no one in automation ever calls back

User's recommendation: Zero.

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ID
#2392269 Review #2392269 is a subjective opinion of poster.
Location
Orlando, Florida
New Reviewer

Don't purchase a new mercedes benz S class

Don't purchase a mercedes benz S class. I paid $140,00 for My 2015 S class that has been tied up for the last month because my pasenger side dash has melted. It has to be made in germany, then shipped here. This began a month ago, I still don't have the part. Also after 3 years my S class is worth $76,000 with 6000 milesI can't sell it, and I can't trade it. I'm going to start buying BMW, after buying many years of mercedes benz. Their only interested in your money. This all took place at mercedes benz of coconut creek. unless you keep this car for at least 10 years, your going to have a big loss.
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ID
#1092848 Review #1092848 is a subjective opinion of poster.
Location
Coconut Creek, Florida
Product
2015 Mercedes Benz S550 Car
Reason of review
Bad quality
Loss
$15000
Preferred solution
Let the company propose a solution

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