Mercedes Benz Of Coconut Creek
Mercedes Benz Of Coconut Creek Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Mercedes Benz Of Coconut Creek reviews show a 2.5 star rating from 3 customer reviews and mostly dissatisfied sentiment; recent recommendations include warnings to not purchase and note aggressive sales tactics and poor after-sales responsiveness.
Key Takeaways for Future Customers
- Good at selling vehicles but customers report poor post-sale support and responsiveness.
- Location and customer service are what reviewers say they value most when choosing this dealer.
Negative Feedback / Risk Areas
- Lack of callbacks and unreturned calls leading to unresolved service issues.
- Long waits for parts, repair delays, and refund disputes reported.
- High price level and complaints consistent with customer complaints about billing and refunds.
Positive Feedback
Reviewers note location and in-person customer service as relative strengths despite other problems.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Mercedes Benz Of Coconut Creek reviews show a 2.5 star rating from 3 customer reviews and mostly dissatisfied sentiment; recent recommendations include warnings to not purchase and note aggressive sales tactics and poor after-sales responsiveness.
Key Takeaways for Future Customers
- Good at selling vehicles but customers report poor post-sale support and responsiveness.
- Location and customer service are what reviewers say they value most when choosing this dealer.
Negative Feedback / Risk Areas
- Lack of callbacks and unreturned calls leading to unresolved service issues.
- Long waits for parts, repair delays, and refund disputes reported.
- High price level and complaints consistent with customer complaints about billing and refunds.
Positive Feedback
Reviewers note location and in-person customer service as relative strengths despite other problems.
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
The manager does not call me back
- - Bought the vehicle in 2018 and purchased an extended warranty.
- - Back passenger window won't go up; dealer says not covered and I paid $208.
I purchased my vehicle in 2018 and when the manufacturers warranty ended, I purchased Purchased an extended warranty. I never needed to use it but the other day , I noticed that the back passenger window would not go up.
I went to a Mercedes dealer where I now live in Georgia and was told that this particular item was not included in my warranty I had to show out $208 I tried calling the original dealership to speak to Scott the manager. I left messages twice, but never got a call back today Saturday. I called again.
All I got was the recorded message that my message was very important to them. The fact is that they really dont care and they prove it time and time again
User's recommendation: Do not purchase any car from Mercedes of Coconut Creek. They have very aggressive sales methodS
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerService Issues
- - 2014 Sprinter 2500: NOx sensors clogged, differential failed, catalytic replacement.
- - Rental issues: rented a van 3 weeks; asked for cost coverage.
2014 Sprinter 2500 Extended High Roof-Purchased brand new in 2015 at Mercedes Benz of Naples, FL. 65k miles Original owner.
Have had numerous issues with this vehicle: Clogged NOx sensors, failed differential most recently Catalytic replacement. Had to rent a van for 3 weeks because they couldn't find the part and had no loaners. Asked for help covering the rental expense. At first advisor said that they 'are working on it.
Now they won't return my calls or emails.
It's been a couple of months now. At least be professional enough to respond to customer inquiry.
Preferred solution: Let the company propose a solution
User's recommendation: Great about selling you a vehicle. Not so responsive for helping after.
Orlando, Florida
Horrible treatment
- - Promised 4000 refund but got 3000.
- - Lost paperwork, restart needed; 5 months to refund; lies; no automation calls back.
Supposed to get 4000 refund only gave 3000 they lost paperwork and had to start over again it took 5 months to get a refund on repair package lies rifofff dealership no one in automation ever calls back
User's recommendation: Zero
Coconut Creek, Florida
Don't purchase a new mercedes benz S class
- - Avoid buying a Mercedes-Benz S Class.
- - Dash melted; part delayed a month.
- - After 3 years, 6k miles, it's worth $76,000 and can't be sold.
Don't purchase a mercedes benz S class. I paid $140,00 for My 2015 S class that has been tied up for the last month because my pasenger side dash has melted.
It has to be made in germany, then shipped here. This began a month ago, I still don't have the part. Also after 3 years my S class is worth $76,000 with 6000 milesI can't sell it, and I can't trade it. I'm going to start buying BMW, after buying many years of mercedes benz.
Their only interested in your money.
This all took place at mercedes benz of coconut creek. unless you keep this car for at least 10 years, your going to have a big loss.
Preferred solution: Let the company propose a solution
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