Reggie Booker

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Service Issues

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Original review Jul 18, 2021
2014 Sprinter 2500 Extended High Roof-Purchased brand new in 2015 at Mercedes Benz of Naples, FL. 65k miles Original owner. Have had numerous issues with this vehicle: Clogged NOx sensors, failed differential most recently Catalytic replacement. Had to rent a van for 3 weeks because they couldn't find the part and had no loaners. Asked for help covering the rental expense. At first advisor said that they 'are working on it. Now they won't return my calls or emails. It's been a couple of months now. At least be professional enough to respond to customer inquiry.
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Loss:
$800

Preferred solution: Let the company propose a solution

User's recommendation: Great about selling you a vehicle. Not so responsive for helping after.

Anonymous
map-marker Orlando, Florida

Horrible treatment

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Supposed to get 4000 refund only gave 3000 they lost paperwork and had to start over again it took 5 months to get a refund on repair package lies rifofff dealership no one in automation ever calls back
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User's recommendation: Zero

Deron Sye
map-marker Coconut Creek, Florida

Don't purchase a new mercedes benz S class

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Don't purchase a mercedes benz S class. I paid $140,00 for My 2015 S class that has been tied up for the last month because my pasenger side dash has melted. It has to be made in germany, then shipped here. This began a month ago, I still don't have the part. Also after 3 years my S class is worth $76,000 with 6000 milesI can't sell it, and I can't trade it. I'm going to start buying BMW, after buying many years of mercedes benz. Their only interested in your money. This all took place at mercedes benz of coconut creek. unless you keep this car for at least 10 years, your going to have a big loss.
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Loss:
$15000
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

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