New Reviewer

Worst customer experience experience ever

By far the worst service experience ever. Look before scheduling my service appointment I had read the reviews. Out of convenience I scheduled my appointment on canyon. Huge mistake. I own my 2015 glk 350, and had been having some issues with my brakes pulsating. When I called in the am they were not able to locate my information as they had just got a new system, I had to spell my name five times. She asked if I would need a loaner car and scheduled me for that evening 4/25/19 at 5:15. I arrived at 4:50 only to be told I didn't have an appointment. Then asked who I had spoke with. Luckily I had a text conformation showing I had an appointment with this rude so called service agent "Dylan Rothamel" who then when I explained I had called and schedule the night before so I could receive a loaner for work, said....no where does this say anything about a loaner....ummm how about addressing the fact that I do have an appointment before going right into you don't get a loaner....then saying...I doubt we have one but I will check with our loaner something rather....I am going to need your drivers licence credit card and proof of insurance....no eye contact curt, clacking away at his keyboard....continuing to say so what is your issue on why you are here? I begin to explain about my pulsating brake pedal....to which he cuts me off and says well that is most likely a brake rotar issue that wouldn't be covered by warranty regardless.....ok ...Dylan before assuming that is the case could you take a look ...I mean have a person who is a mechanic who is certified to look at my Mercedes diagnosis this......I am thinking this...I do not say this....then he goes....OH.....Your warranty expires today. I was like today? Ok.....so I am here I asked when I called this morning, and no today is expired. He is like I will need to get authorization to see if I can even look at your car without first charging you diagnostic fees...so he asks his coworker..."yeah her warranty expires today ...how does that work he says..."normally its the day previous that we stop servicing the car"...so I said is this a Mercedes of Beaverton policy? He said no....it is Mercedes Benz period. He had also mentioned that I needed a software update so I inquired about that too, and he said...yeah that takes 30-45 minutes and you will need an appointment for that? Um-mm did I not schedule an appointment at 5:15 it is currently 5:05, I also inquire about the airbag recall, to which he says, yeah that is a thing, but that is not available yet for your year car. He then says so do you want to make an appointment to have your rotors looked at? Here is the thing, regardless I need my rotors fixed. Period. However I have never been treated so rudely or disrespectful ever. It was completely injust. I will take my car and my business anywhere but here. Do not partake at this establishment ...take the drive to Wilsonville, the family owned environment and care is well received and noted...I am going to post my experience on every social platform i can so this doesn't happen to another patron. BTW I had my husband call this DYLAN ROTHAMEL back who did not return his call as of yet, even though the receptionist said before his end of shift he would call back. Horrible Horrible Horrible experience.
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ID
#1522373 Review #1522373 is a subjective opinion of poster.
Service
Mercedes Benz Of Beaverton Sales Manager
Cons
  • Horrible service
Reason of review
Warranty issue
New Reviewer

Wrongful termination

Good morning, My name is Boris Shapiro and I was, till yesterday a Sales Person at Mercedes Benz of Beaverton. I work for Lithia Mercedes stores for over 6 years, first at Willsonville Mercedes Benz and then for Beaverton Mercedes Benz, when Lithia Motors sold Wilsonville store, I decided stay loyal to the our company. Yesterday I was let go for falsifying information on a credit application. I would NEVER do that, because it would hurt my integrity and integrity of my Company and my Dealership I need to talk to HR manager to show the copy of this document to prove my innocence. My Sales Manager John Foster made a mistake, by running the customer credit without his signature and to cover his wrongdoing...he blame it on me. Mr. Foster would not show this document to anybody..not to our General Sales Manager, not to General Manager, not to Office Manager, not to nobody, but he did not know that I made a copy of the Original document and I need to show it to Human Resource Manager. Please help me to resolve this matter. I will drive to Medford or anywhere else to get my job back. I love my store, I love Lithia Motors and I want to work here until I retired.
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ID
#1216529 Review #1216529 is a subjective opinion of poster.
Service
Mercedes Benz Of Beaverton Sales Manager
Reason of review
Work Experience or Job Application

No registration papers from the DVM.

I had purchased my new vehicle in December of last year. I received my new car three weeks ago and I can't register the car and drive it legally because I don't have the proper DVM papers from M-B of Beaverton. I've contacted them many times about the DVM papers and all they tell me it was sent to me and its been three weeks and I'm still waiting. This has been a terrible experience. I'll never buy another M-B again. The DVM person at the dealership blames the State DVM person and it goes round and round for three weeks. Payed a lot of money for this car and I want to get it registered and drive it. Its parked in my garage and I can't do anything but WAIT for these unprofessional people to get their act together. The mail doesn't take three weeks to get to Hawaii. One lie after another and I'm sick of it. The customer care at this dealership is TERRIBLE, I wouldn't recommend my enemies to this dealership. They made all kinds of promises when I purchased the vehicle and none of it happened. The salesman promised me a cargo mat as part of the deal and it wasn't in the car. All he cared about was his bonus. He even coached me on how to answer the survey. I shouldn't be treated this way. All I want to do is drive my new car. No more M-B for me. I'm done with M-B.
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ID
#872350 Review #872350 is a subjective opinion of poster.
Location
Hilo, Hawaii
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

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