New Reviewer

Resolved: South Atlanta MB in Union City GA

Update by user Jul 26, 2019

Finally on May 23rd 2019 we were contacted by the new service manager that there was a check at the dealership for the part and labor for this problem. OH *** Yes.

Finally! Thank you, Daimler/Stuttgart for any help you did on the German side for this to be taken care of. We had a nice conversation with the new service manager and he knows his stuff on Mercedes Benz vehicles.

I do hope that this dealership can get their act together and make this dealership awesome again. Thank you MB

Update by user Apr 12, 2019

I was asked has this problem been resolved. NO !

Was I contacted by anyone after the 14 contacts I made to MB South Atlanta, 5 contacts to MBUSA. NO ! Last time contacted was Latasha 1-28-19 when she was typing into her system to send the money to me. No other contact back after 2 emails to her personal email and phone calls, to see when payment to me is coming.

NOTHING NO explanation of what happened to questions in email also. Bad customer service. The saying is: IT IS SO HARD TO FIND GOOD HELP THESE DAYS ! Is an understatement.

If say this part is under rebate or RECALL as should have been listed, then pay the customer back and labor too?

Don't say you will pay and not. What's up with that ??

Original review posted by user Mar 13, 2019
Terrible service and I gave them the business you are told you must have the MB dealership take care of the car for anyone else does not know how to fix MB cars? BS ! Mercedes Benz South Atlanta- service manager and reps that protect this dealership's manager are the problem also. GM is No where to be found, as well as the Manager of Service. Payment for rebate of part along with labor that was a RECALL even though they can never say the R word in MB still has not been received after 5 months they received all paperwork in Oct 2018 did not acknowledge they received the information for months could not even get anyone on phone to see if they were submitting to the correct people for payment. Then in Jan 2019 a little person in service department said she was handling the submission of paperwork for payment. March 2019 still not a payment and no reply from emails or phone calls again. My E500 sport is a wonderful car and would like to buy another but not from this dealership they can not be trusted with a word they ever say. MB Headquarters in Sandy Springs GA was alerted of this 5 times and they said they passed to this dealership to pay us but still has not happened. So if you have money as being rich this dealership will lie to you to get sale and if there is a problem they will not take care of you or your car for sure, it must not be in their nature here. Sad!
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Resolved
ID
#1491389 Review #1491389 is a subjective opinion of poster.
Service
Mercedes Benz Of Atlanta South Manager
Cons
  • No control over the situation
  • Customer service
  • Bad service
Reason of review
Problems with payment
Loss
$3
Preferred solution
Full refund

Unprofessional Service @ Mercedes-Benz Dealership

I am so very disappointed in the Mercedes-Benz. You think of this organization as the ultimate in car making and car maintenance. But, our latest experience has not been professional nor honest. We had our 2008 C300 towed to the local Mercedes dealership because it would not start. We were told by the technician that the code that came up after during the diagnostic test was the steering lock and that it cost us $1300.00. We trusted that Mercedes was knowledgeable, accurate and professional. We could not afford this amount at the time, so we borrowed the money to pay for it, thinking this would solve our problem. NOT! It wasn't 10 minutes later, after picking up the car, I drove it to the store and turned it off, and it would not crank again. We had to call the same tow truck to come and pick it right back up and take it back to the shop. So, obviously, it was not what they diagnosed it to be because the car had the same problem, it would not start. They did not offer us a loaner, nor did they offer to refund any of our money. Real professionalism would have been to offer first an apology for the wrong diagnosis, then offer a loaner car for our inconvenience, and offer to either try to make it right or give us a refund if we have to take it somewhere else to have it repaired. I feel that this is such a ripoff and I am very disappointed in Mercedes for this poor quality of service. We are going to attempt to get a refund of some of our money, but if they do not cooperate willingly, we will seek legal actions against Mercedes-Benz.
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ID
#1003468 Review #1003468 is a subjective opinion of poster.
Location
Atlanta, Georgia
Service
Mercedes Benz Car Repair
Cons
  • Service rendered
Reason of review
Poor customer service
Loss
$1300
Preferred solution
Price reduction

Mercedes Benz South Atlanta- Worse service Ever - Rip off

Mercedes-Benz of Atlanta South - Mercedes Benz South Atlanta- Worse service Ever - Rip off
I have a 2004 Mercedes e320. My complaint is Mercedes-South Atlanta intentionally broke several items on my vehicle after they tried to double bill me and I refused to pay them. Mercedes South Atlanta are crooks and lack integrity. The car had a full diagnostic and had the fuel pump replaced on Jan 12, 2015 in Virginia. The car suddenly stopped on arrival to Atlanta on a road trip from VA to Atlanta on Jan 26, 2015. The car was towed to Mercedes-Buckhead in Atlanta. Full diagnostic was done and they stated there was damage to the rear SAM unit and a water leak on the left of the trunk and rear fender. We held off on the performing the repairs, took the vehicle to be stored in a garage and called our insurance company. My insurance advised us to take it back to Mercedes so it was taken to Mercedes-South in Atlanta on Mar 12, 2015. They said the SAMs Unit needed to be replaced and it had a water leak. Mercedes South repaired the following: Drain Rail pins, L R Trunk liner/panel, push pins, rear platice trunk trim and clips, rear SAM replaced, reconnect SDS and charger, Trunk drain rails left and RT sides, Two plastic cover replaced, version code IT (this is how it was listed on my invoice). On Apr 25, 2015 - Went to Mercedes to pick of the vehicle – was told it was repaired and ready. The bill was paid for the vehicle and the service department had vehicle pulled to the front vehicle pickup– the vehicle was covered with debris and dirt. The car had to be jump started to turn on. The keyless entry would not work at that time. Upon inspecting the trunk – it was full of water. We talked to service advisor Kevin Wade – who also saw the water in the trunk and stated it needed to get further water testing and inspection to see why it was full of water. Pictures where taken of the car. The manager came and viewed he vehicle and it was left at the Mercedes South. During this time we where relocating from Atlanta to Virginia – so we left the vehicle and went to VA. On Apr 30, 2015 – Manager Craig Beauchamp talked to me regarding the condition of the car and currently water testing to find out why water was in the trunk. On May 27, 2015 – We traveled from Virginia to Atlanta to pick up the car. Arrived at Mercedes to pick up car – upon inspection of the car – the trunk was dismantled. The service tech had to jump the vehicle. I immediately asked for the Manager, Craig Beauchamp informed me he didn’t know what was going on with the vehicle. There was an error message on the dash, the gas tank would not open, and the dome light was stuck on. They stated they had to do a full diagnostic to see what the problem was. I left the vehicle returned to VA. Jun 16, 2015 – Spoke with Manager Craig. Discussed all the discrepancies found when coming to pick up vehicle. He stated the new SAMs unit that was just put in the vehicle in Apr at the Mercedes was now also water damaged while on Mercedes lot and he didn’t know the cause of all the additional problems. He stated he would get back to me regarding cost to repair vehicle and who is responsible. Sep 30, 2015 – Traveled to Atlanta from DC - went to Mercedes and talked to Manager Craig. After argument and refusing to pay for a new SAM’s unit and some additional charges due to the fact the car never left the dealership, he stated they would replace the second SAMs unit at no charge. Oct 2, 2015 – Picked up my Mercedes from Mercedes South – Manager Craig was not available. At pick-up before leaving Mercedes South lot, I discovered several things not operating on vehicle that worked prior to taking to Mercedes shop. Items broken or missing while in the care of Mercedes for repair. • Broke gas tank door- it locked and opened with release button – does not lock now and has nicks suggesting it was pried open and rust. • Front bumper needle opening panel for towing completely missing. • Unplugged alarm stating it went off all the time – the car never had that problem. • Cup holder does not release and open. • Radio does not turn on. • CD player does not open up. • Plastic cover in the trunk missing – was on the list as replaced. Was in trunk on May 27 pickup – Was not in the trunk on Oct 2nd pickup. • Extra pack of fuses in the trunk missing. Additional problems Mercedes South stated on the invoice as inoperable: • Connector for alarm siren broken • Audio gateway not working • Current codes for heater shut off motor and in car temp sensor Nov 26 – Car stopped/cut off on the road and had to be towed.
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1 comment
#1660265

I have experienced the same incompetence at this dealership from service manager never taking phone calls or handling anything needed to be done properly. Owed us money for rebate on a part that Mercedes Benz stated was faulty part and was replacing for the last 25 year models on the car but they will not call it a RECALL which it should have been called in the real world. Still after 5 months I have not received payment for part and labor done for this as was stated by head quarters and several people I talked with at South Atlanta.

ID
#779012 Review #779012 is a subjective opinion of poster.
Location
Candler-Mcafee, Georgia
Product
Mercedes Benz Car
Cons
  • Bad service
  • Length of time of service
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution

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