Mercari
Mercari Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Mercari has 1.9 star rating based on 4007 customer reviews. Consumers are mostly dissatisfied.
11% of users would likely recommend Mercari to a friend or colleague.
- Rating Distribution
Pros: Easy to use, At first i thought this was a great place to shop, Good prices.
Cons: Customer service, No customer service, Terrible customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Mercari has 1.9 star rating based on 4007 customer reviews. Consumers are mostly dissatisfied.
11% of users would likely recommend Mercari to a friend or colleague.
- Rating Distribution
Pros: Easy to use, At first i thought this was a great place to shop, Good prices.
Cons: Customer service, No customer service, Terrible customer service.64% of users think that Mercari should improve its Customer Service.
50% of users say that they won't use Mercari in the future for similar services or products.Recent recommendations regarding this business are as follows: "Don't buy expensive stuff from them", "Buy from the store directly", "Go to other apps or buy directly from the store!", "Just don't even bother using Mercari", "To all future Mercari members please be aware that you are being charged a service fee and a shipping fee for your purchases.".
Most users ask Mercari for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Is Mercari Legit? The Mercari website is deemed safe for shopping.
mercari.com is a legitimate platform for buying and selling various products. However, it's best to take preventative measures to avoid scams. Before making the purchase, it's best to get as much information as possible. If you have a problem, call Mercari's trustworthy support team at 1-855-464-7482 and 1-888-325-2168.
Media from reviews
Top Mercari Reviews
"Issue with Account"
Account limited out of nowhere, I logically reach out to customer service to rectify the situation & get my account back into functioning order. Customer...
Philadelphia, Pennsylvania
Issue with Account
Account limited out of nowhere, I logically reach out to customer service to rectify the situation & get my account back into functioning order. Customer service doesn't exist.
I receive the same messages over & over & over with no actual resolution. All of their options on their phone line are defunct besides one. My case wasn't escalated until I called their phone line & found out how to reach a person after being told it was escalated two times previously a week earlier. I finally get a response on an earlier ticket.
Its a copy and paste of my warning message.
I am never told what I did besides prohibited conduct which could also mean every single thing you could ever do wrong. I'm pretty sure the entire app is being run by two monkeys behind a computer.
User's recommendation: Don’t
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Refusal to approve a return
Credit to my account.
After an infuriating back-and-forth with a second customer service representative completely void of common sense and courtesy, which culminated in her ceasing to respond to my messages, a third gentleman chimed in. He apologized and said he understood my frustration and the hole isn't visible in any of the pictures, and informed me that my account had been credited.
So, I mean... yeah, that's cool and all. That also should've been the initial response. Before I contacted my bank who was going to investigate, and already reimbursed me.
That might be my best advice, actually. Especially if you don't have the fighting spirit that I do… use a card with a bank that will rectify things if they wont.
I tried calling the two numbers that I've seen… the 7482 number said that my call could not be completed at this time and the 2168 number does not have live support in my area, which I tried for a number of the menu options just to be sure it wasn't exclusively returns with that issue.
So I reported having an issue and uploaded photos to show that there was *** or a bite, or ::something::, missing from the heel of the sneaker. I was told that my photos of the item aligned with the seller who had fulfilled her obligation by sending the item, and suggested if I was dissatisfied that I should sell the item... I kept trying to point out that the item was not as described because there was no mention of *** or image where *** is visible, and I still haven't gotten anywhere She kept saying that the item could not be returned unless it was not as described and for some reason that wasn't enough of a discrepancy.
Preferred solution: Apology
User's recommendation: I'm not even sure I kept asking for the name of our supervisor, which they haven't. According to this individual, it's the responsibility of the buyer to think of the worst case scenario and reach out to the seller and rule out the possibility of anything being wrong with the item...
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Haven’t received ourchasd
I never received my order! It's been a while and there is no tracking on it. I want to get a refund or cancel!
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Madison, Mississippi
Damaged item upon arrival
My item arrived and it had a crack and a crushed top that was not described nor photographed in the sellers post.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
They locked me out of my account and kept 400.
No contact from Mercari...over 70 emails to customer service, email to corporate office in Japan, got legal advice, and sent letter to corporate office in Palo Alto CA. Today..I am at a loss, I was a good seller and was rated highly..
Received broken merchandise. Asked for a return refund.
Have 55 messages, they denied it, said I waited too long (next day).
Filed a contest with Visa. They locked my account, I dropped the Visa issue, sent a copy, but they still won't open my account for use or give me the $400 earned.
- Sales
- No customer service worth a d mn
Preferred solution: My account open
User's recommendation: Beware
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
You guys purchased everything in my cart instead of the 2 items I was trying to buy from one seller. This has never happened before.
I was trying to buy two items from a seller out of my shopping cart. It ended up purchasing everything from my shopping cart from different sellers.
Preferred solution: My money back from the items that were purchased from the cart that should not have been purchased. I was only trying to buy from one seller.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Refuse to release funds
Even after speaking with John Lagerling, I am still being demanded to jump through hoops and still yet, they won't release the money that belongs to me.
- Unhelpful
- Thiefs
- Bad customer service
Preferred solution: My money from my sale
User's recommendation: Avoid at all costs
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Problem with payout
I had an account with Mercari and sales were great! Then, suddenly, one day my account was limited.
They said it was for 'prohibited conduct,' but didn't tell me what the prohibited conduct was and I didn't have any idea. I wasn't selling anything dangerous; my prices were more than fair, and I wasn't breaking any other rules. Anyhow, with a limited account, I cannot request payout. Mercari owes me $1,441.09.
I have mailed them two letters asking them to pay me and have written to them in the app many times. All I've gotten is an email saying they've looped in their payments and billing department.
It has been two weeks already and there hasn't been any other response. I don't know what else to do; I want my money!
- Great deals and find customers fast
- Limited my account for no reason that i can think of and it has been over two weeks and they still have not paid me
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
ABSOLUTELY TERRIBLE CUSTOMER SERVICE!!!
I purchased a pair of Valentino Flats, Item ID# m146*****. I contacted the seller prior to purchasing and was told they were hardly worn, however when I received the shoes, the logo on the left shoe was completely detached.
I contacted their chat representatives three times and was told that if I wanted to speak to someone, I would have to pay a refundable $1.00 charge, however when I went to pay, it was charging me $47.00 the first two time and $39.00 the third time I tried. THIS IS TERRIBLE CUSTOMER SERVICE AND ABSOLUTLY RIDICULOUS!!!
Attached is a photo of the damage to the shoes.
image0.jpeg
Id like to keep the shoes, but would like a partial refund in order to pay to have them repaired.
Ive asked Mercari to respond as to my best course of action, or I will leave a negative review for the seller, and Mercaris terrible customer service practices.
YOU SHOULD NOT HAVE TO PAY TO GET CUSTOMER SUPPORT, ESPECIALLY SINCE IM THE ONE HAVING TO PAY FOR SERVICE FEES FOR LISTING ITEMS!!!
Preferred solution: Price reduction
User's recommendation: GOOD LUCK GETTING ANY CUSTOMER SUPPORT!!!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Antonio, Texas
Haven’t had recent updates on item. Afraid it’s a scam.
I'm not getting any updates or responses from the seller or Mercari! That woman is a scam! She never intended to send or sell me anything!
User's recommendation: Don’t buy from her.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Getting no where with online customer service
I have loved Mercari for years. This last issue was one simple dress ordered.
It was received in a timely manner, but the post office marked it as delivered when actually, I only received a postage due sticker of $30.80. I refused the order. It was accidental shipping on the seller's end. The seller was very apologetic.
The package was shipped back to her. Mercari seems incompetent in reading very detailed messages and refunding me the $7.50 for the item, plus fees. Like, how hard is it? It's been several weeks now.
Just refund and close the case. Gracious.
- In the past all has been perfect
- Incompetent customer service representatives
Preferred solution: Full refund
User's recommendation: I will consider purchasing again but Mercari needs to educate themselves a bit better.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Seller sent different item
Company fixed the issue and I have been provided with apology.
The seller sent me the wrong trackball mouse. It was shipped from Santa Rosa, California. The mouse he sent me is nothing like any of the photos shown for purchase.
- Fast shipping and easy sales
- Some buyer rip off
Preferred solution: Full refund
User's recommendation: Usually pretty good
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Indianapolis, Indiana
Lost 197$ n no product Mercari did not reply until 3 days after they rated
I purchased a doll n silk dress for 197$ total never received the product reached out to seller she said reach out to Mercari they said reach out to seller 3 days later Mercari replies we cannot refund u we rated seller n payed her so no money no merchandise in between i made countless calls n emails which i have all n dated but they refused to refund me n seller cleaned her hands of every got away with the money
User's recommendation: I’ve had 3 problems with Mercari they’re not quick to respond n either way u lose
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This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Never received item
I bought something for my child and the app sent me a message that my purchase was received on 9/20, but I received another message from the app stating that it arrived on the 17th but I never received the package. I'm trying to reach the company to find a solution but they never respond.
They expected a rating so that the seller could get the money, but I can't rate something I never received. I need a refund and I'm trying to reach them but they are not responding to me.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Scammers
I was trying to sell a coat using Mercari. As soon as I posted the item, someone offered to buy it through Mercari, but their payment kept getting declined.
I was under the impression that I did not have a cash balance to make the transaction happen.
Later, I received an email informing me that I needed to set up an Apple Pay Cash app or use Zelle with a balance of $250, or else the sale would not be made. I received numerous text messages.
- If i get a full refund
- Scammers
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I never got my item
I never received my item. The box was empty when it arrived, and it was sent out on the 16th.
I can't talk to the merchant and they said they had sent it out. I have cameras in my house that show that the box was empty when I received it.
Preferred solution: Deliver product or service ordered
About
Mercari specializes in mobile applications development. The company was founded by Tommy Tomishima and Shintaro Yamada in February 2013. Its headquarters is based in Tokyo, Japan. Mercari offers a resale shopping application. It was launched in February 2014. Visitors can sell or buy jewelry, electronics, console games, fashion, and other products from their phones. It is possible to find new, pre-owned, and handmade items. Registration procedure is free. Mercari has a list of prohibited items which cannot be sold or purchased. The company charge 10% selling fee for each transaction. There are rules and manners for sellers and buyers on the company website. The application is available for Apple and Android operating systems.
Mercari is ranked 694 out of 4564 in E-commerce category
USA, Asia, Worldwide
Mercari FAQs
Mercari charges buyers a payment processing fee at the time of purchase. For listings created before March 27, 2024, the Mercari website states a fee of 2.9% plus $0.50 per sale on completed transactions. For direct deposit, there is a $2 non-refundable fee per cash-out. The charge for a completed Instant Pay transfer is $3.
Users can sell their stuff on the Mercari website by taking good photographs of the product and creating a list. To do so:
1. Ensure to describe the item. You should initiate a Mercari account login and then set up the Smart Pricing available on the listing page.
2. Follow this by selecting the shipping option.
3. Contact the support team or visit the Mercari store location if you face any complexity.
To close a Mercari account, submit your permanent account closure request via the intake form on the company's website. Once your request is submitted, the company's representatives will process it within 45 days. It's best to check your registered email for confirmation, also available on the Mercari website.
Buyers can cancel their offer on the Mercari website within 24 hours of making it. This can be done by contacting the seller and initiating a Mercari login. Follow that by clicking on Order Status and then on Request Cancellation. Buyers can also click to Meet the Seller and message them for a Mercari return. Another way is to block the seller, which cancels the offer instantly.
The Mercari website is a consumer-to-consumer e-commerce platform where users can sell and purchase various products, such as election, lifestyle, and beauty.
Buyers can request a return if the item received isn't as described to start a Mercari return. The company's representatives examine the matter and decide whether to accept the return. Once the return is approved by the team at the Mercari website, the sellers are required to take it. Buyers can also return the purchase if they receive it damaged or defective.
Shintaro Yamada owns Mercari. He is also the founder and CEO of the company.
The Mercari store locations are in Japan, the United States, and India. Mercari address in Tokyo is 7f, Shin-Roppongi Bldg., 7-15-7, Roppongi, Minato-Ku, Tokyo, 106-6118, Japan.
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I tried to cancel my purchase and agent a full refund. No one is helping me.
I reached out to the seller. She’s ignoring me.