Michael M Ohw

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Verified Reviewer
| map-marker Minneapolis, Minnesota

Terrible resoling job

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I have sent multiple emails with no response I received my refurbished shoes last week. The right shoe squeaks terribly. It is very embarrassing to hear the squeaking as I walk around my office. The shoes are unwearable. I expected better quality and service given the cost to resole that was paid up front. Thank You
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User's recommendation: Do not use their resoling service

Sehra H

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Verified Buyer
|

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Verified Reviewer

Shoes Self Destructed

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Mephisto - Shoes Self Destructed
Mephisto - Shoes Self Destructed - Image 2

I bought these 2 years ago brand new, but I have a lot (lot!) of shoes so I have worn these shoes only 10x at the very most.

The first 3x I wore them, they rubbed painful blisters on the tops of my feet, but I put up with them because they were so light and I thought I was wearing them in for future use.

The last time I wore them, I noticed that they started to feel off balance. Then they were painful and awkward to walk in.

I looked down and was shocked to see that the wedges on both had totally collapsed.

I have never gotten these wet. I do not own a dog nor were these chewed up by an animal.

These simply collapsed slowly as I was walking. I'm not happy to have spent so much money on shoes that self destructed :(

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Loss:
$125
Cons:
  • Terrible quality
  • Painful

Preferred solution: At least a partial refund or even a response from the company! They completely ignored me

User's recommendation: RUN AWAY! Terrible quality

Tony Z Yab

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Verified Reviewer
| map-marker Chandler, Arizona

I bought these last fall, the 1st month they started squeaking, now they squeak so bad every one in the building turns to look. According to the wwe

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No warranty, the sales clerk said lifetime warranty. For $550 they should last a lot longer than 2 months.b
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Loss:
$550
Pros:
  • Too much money for the quality of the product

User's recommendation: For your money buy scetchers

virginia h Lub

Received wrong size in shoes

I ordered shoes in size 9.5 but received them in size 6.5. On the outside of shoe box a magic marker had been used to change the size .The tag on the shoes was 6.5. Love the shoes but was disappointed that I could not keep them.
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Pros:
  • Love their shoes

Preferred solution: Full refund

JEFFREY P Lkv
map-marker Grenoble, Auvergne Rhône-Alpes

THE WORST OF THE WORST - STAY AWAY FROM MEPHISTO

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THE WORST OF THE WORST - STAY AWAY FROM MEPHISTO

Between my wife and myself we have approximately thirty pairs of Mephisto shoes, sandals, and boots. We sent a pair of our Mephisto sandals to Mephisto for refurbishment.

Mephisto advertises that Mephisto will refurbish their shoes and sandals to like-new condition. Mephistos refurbishment service is one of the primary reasons for our purchasing of Mephisto footwear. We have used Mephisto to refurbish a number of pairs of our Mephisto shoes and sandals. Several months ago, we sent a pair of sandals to Mephisto for refurbishment, and Mephisto returned to sandals to us stating that they do not refurbish sandals.

However, I received an email from Mephisto early this morning (04/12/2013) stating that:

This is a courtesy reminder from Mephisto Resole to remind you of the refurbishment option for your favorite shoes and sandals.

All work is done by our expert craftsmen, utilizing all original Mephisto materials to rebuild your footwear to like-new condition.

Given the foregoing, it appears that Mephisto has been less than honest with us. If Mephisto did not have the refurbishment service, we would not have purchased their footwear, and we certainly will never purchase any Mephisto products in the future.

It is my individual, personal, subjective opinion, belief, and interpretation that I was ripped off by this company. Therefore, it is my individual, personal, subjective opinion, belief, and interpretation that the company is incompetent, dishonest, and/or unethical.

The foregoing review solely provides my individual, personal, subjective opinions, beliefs, and interpretations. Any individuals who may view this review, or any part thereof, should examine the facts and issues for themselves and form their own individual, subjective, personal opinions, beliefs, and interpretations.

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Loss:
$200
Cons:
  • Dishonesty

Preferred solution: Full refund

User's recommendation: STAY AWAY FROM MEPHISTO

Kenneth R Bre

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Verified Reviewer

Shoe repair soles

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Your agent said he would send information I will be waiting to read and follow directions on forthcoming email I love these old shoes and I am most anxious to hear and follow directions.these shoes are the best.I would be willing to buy anew but having a son in university I am scrapping to spend the new pricing and look forward to renewing this pair
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Pros:
  • Comfort wearing daily

Preferred solution: Repair

User's recommendation: Classic is BEST

Floria T Gql

Problem with my new purchase

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The sandals are hurting my toes terribly! I have been wearing Mephistos for years and this is the first time having this problem! The sandals are defective!-;633***((-)*))
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Loss:
$130
Pros:
  • Quality and comfort

Preferred solution: Let the company propose a solution

User's recommendation: Don’t buy shoes on line !

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