I understand that it is a private business, BUT, there are professional and unprofessional ways of handling things. These people chose to be extremely unprofessional, embarrassing, and hurtful. The experience we just had today with these extremely rude and unsympathetic people was appalling. They were pretty much yelling at us in front of everyone. My husband and I can't wear masks due to our medical disabilities. We were very serious about a kitty, and we have never been treated anywhere so horribly the way they treated us. I've never seen DISABILITY DISCRIMINATION over a mask that I saw today. I would be so ashamed of their behavior if they were employees of mine, and they would be terminated. To treat people like they are trash because they have disabilities is not acceptable and I will tell everybody I know what they did to us. The woman even tried to compare her disabilities to ours and SHAME us because she wears her mask for "8 hrs a day". Good for you. I hope your pathetic paycheck is worth risking your health more over a nasty mask. She has no idea what our medical issues are so clearly if you can wear 1 that long, yours isn't that serious. Shame on them for discriminating. They were both very nasty, hateful people. I would never adopt a pet from such nasty, cruel, and judgmental people!
User's recommendation: Dont go there. If youre interested in adopting a cat, go directly to the shelter or rescue.