Latonya A Oza

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Verified Reviewer
| map-marker Brookhaven, Mississippi

Order not received

I haven't received my order and the wedding is soon. It's Tbridal mccomb ms 39648 need feedback ASAP
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James B Vyq

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Verified Reviewer
| map-marker Odessa, Texas

Horrible Customer Service & Undelivered Products

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I ordered 3 suits over a month ago, and have only received one. I have an email thread of 8 emails where I have attempted to contact them.

Their customer service is horrible as they hardly respond, place me on long holds, and scarcely get back to me. You never know who's replying to the few emails they do return since they go by letters and numbers. I am currently $411 in the red with them with only one suit to show for it.

I even had to email Rakuten (where I initially heard about MenUSA) guys to secure the cashback offer. Also, tracking your order is nearly impossible because they only use your area code.

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Loss:
$411

Preferred solution: Deliver product or service ordered

User's recommendation: Use more reputable suit store like clothingconnectiononline.com

Caleb L Qtl

Inquiry

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Updated by user Aug 13, 2022

unfinished

Original review Aug 13, 2022
I ordered two suits, (MU28 & MUCO72), which could not be completed until September 30th. I also ordered a blazer, (Z762TA), which had been reported with cosmetic blemishes. I was expecting to receive these items as ordered in a timely manner. It did not happen, and I needed them for an affair I am expected to attend.
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Pros:
  • Atrtractive clothing
Cons:
  • Not a trustworthy enterprise

Preferred solution: Deliver product or service ordered

User's recommendation: If there is a delay in sending an item, it should be published before checkout.

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Charlotte, North Carolina

Wrong suit size

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MensUSA - Wrong suit size
MensUSA - Wrong suit size - Image 2
MensUSA - Wrong suit size - Image 3
MensUSA - Wrong suit size - Image 4

I orderd a red gold black floral 2pc suit with matching bow tie from mensusa they responded and told the suit I oderd was damaged so they asked if would like to order another suit in place of the 1st suit that was damaged so I did I orderd the same suit but a different color the color was purple gold and black 2pc suit with matching Bow tie then I found out that the Bow tie didnt come with the suit although the bow tie was displayed as a part of the entire suit and I feel that this is false Advertisement and misleading the customer but they dont tell you this!!! So finally I talk to a guy there by the name of mr David hes Awesome he really help me sort things out so I thought we were on our way way then after all of this I came to find out the the suit theyre sending me is the wrong Size and now my wedding is three weeks away!!! So now I have to wait until the suit gets here then resend the suit back so they can send me the Right size Im beyond stressed out Right now I tried to contact mr David but no response from him as of yet I dont care about the monies I have no time time for a refund but I just need the right suit size my size is a 56-long somebody please help help or else my wedding will be ruined

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User's recommendation: Jus make sure you get the right size

Anonymous
map-marker Detroit, Michigan

Have not recived my purchase I had to go to too many changes to get my order right to still be sent the wrong color and then your person that you had answer your phone they were rude so I won't be usi

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I was not satisfied at all with the purchasing of the of the order the time matter it took to resolve the problem to still be sent the wrong color I will not use your again thank you and have a great day
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User's recommendation: Fix your phones where they can actually talk to people and not have to go through all the changes they have to go through with these stupid codes and all this other stuff to resolve the issue

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Charlotte, North Carolina

Wrong size suit

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MensUSA - Wrong size suit
MensUSA - Wrong size suit - Image 2
MensUSA - Wrong size suit - Image 3

Hello I just a 2-pc red black gold floral suit from menus they emailed me and told me the suit that I orderd was damaged then they asked would like like to Oder another one so I did I orderd the same suit but a different color it was black purple and gold 2pc with matching Bow tie then finally I got a responds from mr david who works there hes awesome!! So I thought everything was good but I come to find out Im being sunt the wrong size suit now I have to go through this stressful process all over again my wedding is in three weeks this has me overly stressed out this could Ruien my whole entire wedding a Groom with no tuxedo!!!

I careless about the money I jus want the right size suit someone please help me!!!! My weddings on the line

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Pearlie H Qup

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Never received my order

MensUSA - Never received my order
I put in an order for my husband for Father's Day. I put in order June 9.2022 and the tracking number they gave to me isn't right. I just want my money back. I have still not received my order.The website says in seven days. I got in touch with FedEx and they have not received the shipment. I should have read the reviews before ordering. This company is a scam and they are scamming people out of their money. Like things aren't already rough. I need my money since I haven't received my order. Sincerely Pearlie Hardy
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Loss:
$81

Preferred solution: Deliver product or service ordered

User's recommendation: Don't waste your time or money

Rodney T Pvf

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Verified Reviewer

About my order

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I'ved begged pleaded for the items i ordered and paid for. Only to be treated like a second class citizen.
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Pros:
  • Atrtractive clothing
Cons:
  • Customer service

Preferred solution: Deliver product or service ordered

John T Qzf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Muskegon, Michigan

They sent me the wrong style suite, can't reach anyone on the phone, i feel

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Wrong suite sent to me cannot reach anyone on the phone, return service is horrible , won't make the mistake of ordering from again.
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Loss:
$400

Preferred solution: Full refund

Deborah B Rtd

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Verified Reviewer
| map-marker Fort Wayne, Indiana

Return order we have not received

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Updated by user May 12, 2022

we d not support this company at all

Original review May 12, 2022
my wife ordered a 2 pc. blue men leisure suit and it was too small, directions stated to return with a letter stating why with a $25 money order and correct size desired, we did and it has been over a month and we have not received our merchandise nor will they not answer the phone nor have we not gotten our stuff, we're going to report them to the BBB this week.
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Loss:
$131
Pros:
  • Atrtractive clothing
Cons:
  • Not reliable

Preferred solution: Deliver product or service ordered

User's recommendation: do not order anything from men USA

Resolved
Floyd W Wyd

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Verified Reviewer

Resolved: Purchased order 2/12/22. Called seven times for tracking, given run around, can't get a supervisor to speak to me.

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Updated by user Mar 07, 2022

Company fixed the issue and I have been provided with product replacement. Original out of stock.

Replaced with same style but not full quil but ostrich leg at $60 extra Company paid $30.

But still over charged. Use options 8 for a real customer service rep..

Original review Feb 26, 2022
No response from company not even tracking. Contacted Fed ex and found 5 traking numbers but no package.

Talked to Liz 2/24 and Zoey 2/25. I've reached out six times for a tracking number. No response to date.

Purchase Complete. Order ID 2a478b88556a48e8a3aa7c88bb2725f5 - USA 3 to 7 Days shipping + Item Shipping : (0 + $11) = $112
Yahoo
/
Inbox
MensUSA
To:
cyberblue1@***.net
Sat, Feb 12 at 11:48 AMFollow us on:
THANK YOU FOR YOUR ORDER
USE BUTTON BELOW TO INPUT YOUR ZIP CODE TO
RECEIVE YOUR TRACKING#
AFTER 72 HOURSPlease reply to this email for any
Return to Exchange Inquiries.
You Do Not Need To Call
PLEASE NOTE:IF YOU ORDERED MORE THAN ONE ITEM THEY MAY COME IN SEPERATE PACKAGES
WE ARE OFFERING 10% OFF ANY ADDITIONAL PURCHASE MADE ON OUR SITE
FOR THE NEXT 24 HOURS,USE CODE 2410 IN COMMENT SECTION
YOUR ORDER #2a478b88556a48e8a3aa7c88bb2725f5 Placed on Saturday, February 12, 2022 PST
S.NoItemProduct NameColorSizeQtyUnit PriceTotal Price
1Men's Ostrich Full Quill Skin Black Dress Shoe Mens Ostrich Skin ShoesMen's Ostrich Full Quill Skin Black Dress Shoe Mens Ostrich Skin ShoesBlack (MK920)10.5 Standard / D / MediumQty:1$263$263
Subtotal
USA 3 to 7 Days shipping + Item Shipping
Sales Tax
Total263
(0 + $11) = $11
$26.03
$300.03
SHIP TO:
Floyd Wilson
54999 Martinez Trail SPC 6,
Yucca Valley, CA 92284
United States of America
760217****
cyberblue1@***.net
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Loss:
$300
Pros:
  • Fast service on low end products 100 or less
  • Nice stuff
Cons:
  • Very dishonest and unethical
  • High end purchases 200 or above very bad service
  • Customer service and response

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Bluffton, South Carolina

Unprofessional

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My car was charged and after two weeks of waiting for my purchase I called for a tracking number #. Was told it was losses in shipping and that it was shipped out again the very same day I called. Three more days went by and still no tracking number #. I canceled my order to find out that my item was out of stock
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User's recommendation: If you are on a Deadline, Do Not order from this company

Kevin Y Dyn

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Verified Reviewer

Horrible experience

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Horrible experience I bought suits back in February I have been sent out to suits that would not my Sides then when I sit back I have been waiting for three weeks, Ive been giving the runaround. Please help please
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Preferred solution: Deliver product or service ordered

User's recommendation: I have recommended you in the past I would not know

Anonymous
map-marker Charlotte, North Carolina

Order wasn't correct

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I have talk to MensUSA and they have corrected my order Thank you. It is hard to talk to Customer service
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User's recommendation: They will try to make your order right

Anonymous
map-marker Lansing, Michigan

I'm trying to return a suit that doesn't fit I've left emails and tried phone calls and still no response

Can I just get a refund please I would like to return a suit the suit doesn't fit it's not exactly what we are looking for. And I have never returned any thing before and I have been a customer for a while I would just like a refund please
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