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The free returns are not free. When buying a suit online you cannot trust the sizing, so we wanted more than one option. They called to tell us if we ordered more than one they would charge a 35% restocking fee. When we ordered two sizes (36 R and 38 S) they got them backwards, even though I had spoken to them TWICE on the phone. They never sent the order until I called a month later (even though my credit card was charged IMMEDIATELY). The...
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1.2
I didn't like
  • Customer service
  • Delivery
#985366
15 August 2016 at 11:00 AM I called to inform them of an order that I didn't received. I paid for the next day service for 2 men suits that 1 arrived and 4 day later still haven't gotten the other. Called customer service, the guy said he would check into it and email his findings. 5:00 pm I called back because No reply yet. I got connected to customer service again. She was very rude and had an attitude with me. I told her to go to *** for...
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I have ordered several suits from these clowns and there is always some issue. They always blame me for the foul up. The latest they stated I ordered a size 50 suit. I wanted a 46. They won't stand behind their product and they are shysters. Avoid these idiots at all cost. Their customer service, also, is quite rude. In particular, they tend to blame the customer for everything that goes wrong in a case. You didn't do this, you didn't do...
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1.5
I didn't like
  • Attitude of the slimey customer nonservice
  • Lousy customer service
#853763

positive experience Review

#619384
4.6
I just want to thank MensUSA for the prompt service I received.... The suit was everything I expected and more. Thanks again!
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Clothes return Review

#544187
Read reviews saw reports that people did not receive what they ordered, I ordered anyway. Guess what. Did not get what I ordered. Not even remotely close. Trying to process return. Would not recommend doing business with. No quality test on their orders.
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employee Review

#539839
Not a good place to do business i went in to the store to buy 10 suits and the employee who helped me was rude and he had a very small inventory and not friendly at all i was told that if i wanted something cheap out of a trunk im not your guy so i just walked out and bought my suits some were else...that store is a joke
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I bought a 3 button suit in which the pictured showed 3 button. What came delivered was a two button. The description said available in 2 button but there was no option so I assumed I would get the 3 button. I told them I wanted a complete refund and they told me all they would do is exchange. Very misleading and the customer service representative has no care. You have been warned do not buy from this merchant!! They mislead you with...
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1.0
#815652
I ordered a tuxedo, shirts, a bow tie and cummerbund from mensUSA.com and paid for 2 day expedited shipping. Only the tuxedo jacket and pants arrived and it arrived a day late and damaged. Upon contacting mensUSA by telephone and reporting the missing items, the representative who answered the phone put me on hold. Returning to the call several minutes later, he explained that the items had not been shipped and that they would go out right...
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1.0
I didn't like
  • Quality
  • Deception
  • Customer service
I ordered a pair of boots 14EE, they were more like a 14d, I tried to return, they offered me a 15. I filed the complaint within seven days of trying the boots. They told me they would contact the factory to see if they had a bigger boot, never offered a return. Waited for them to get back with me, evidently waited on the too long. They then told me that their return policy was fourteen days. I explained that I emailed with in seven, then they...
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#785114
Terrible Customer Service. Sent me the wrong suit and gave me a refund for the suit, but still charged me $50 for shipping. I complained to them and now they are avoiding me. So frustrated with this company. I got nothing from them! Their mistake shipping me the wrong suit and I'm out $50. Go somewhere else and get treated well. Don't waste your hard earned money on this HORRIBLE company. After several emails trying to get my money back, they...
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#774806
Well its pretty interesting considering all the reviews I have heard. I have had my own experience with MENS-USA buying a pair of boots online they showed in stock and available I bought the pair of boots for $489 got an email 3 days later when I was actually expecting my boots to arrive they tell me that they don't have these boots in stock and we're no longer available. They asked me if I would like to choose a different pair of boots I said...
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1.0
#735958
I placed an order with Suitusa.com/mensitaly.com/mensusa.com on August 28, 2015 and paid an extra $25.00 for quick 2 day shipping. After I did not receive the order in 10 days, I requested a refund for upgraded shipping, and Suitusa only refunded me $15.00, not $25.00. I paid $75.00 for the store merchandise, and the order total came up to $125.00, the difference in shipping cost. On September 22, 2015 nearly (1) month later, I requested a...
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1.0
I didn't like
  • Customer service
#703771

Contact MensUSA

Headquarters Address:
Mensusa
Mr. Anderson (Sales Manager) 1246 WestWood blvd
Los Angeles, CA 90024
Phone:
(310) 474-7571
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I got an email from this business. Called a saleperson because the suit I wanted did not have an SKU#. So I called the sale person she order she told me that the suit was in stock I order the suit. Within 48 hours I received an email stating that the suit was out of stock and if I ordered something else if it 20 dollars then they would give it to me at the same price. I TOLD THEM NO PUT MY REFUND BACK ON MY CREDIT CARD. I AM STILL WAITING ON...
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1.0
#689529