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Cashed a duplicate cheque/money order and never refunded our money. We are a University in Canada.

They kept making promises and made us jump through hoops to get them the information and never gave us our money back. It was $14000 in US dollars. We emailed and phoned numerous times and could never speak to an owner or manager. Also they kept sending us promotional materials and sales flyers for years afterward. We did not ever get our money back. Essentially our institution accidentally paid twice for the same order. They clearly knew what the problem was. They were faxed and emailed the original cheque and money order face and all appropriate documentaion. They are a large company it is hard to believe they would just not pay us back!
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1 comment
#190017

Dear Abcxyz,We sincerely apologize about all the inconvenience you have experienced with our company. Could you please contact me at your convenience and I promise you that we will get this issue rectified immediately.Phone: 800-979-**** Ext 227E-Mail: yan@***.comThank you and once again I apologize about all the trouble.

ID
#198434 Review #198434 is a subjective opinion of poster.
Location
Vancouver, British Columbia
Loss
$14000

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