Memory Foam Mattress
Memory Foam Mattress Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Memory Foam Mattress has 1.0 star rating based on 1 customer review. Consumers are mostly dissatisfied.
Key Takeaways for Future Customers
- Memory Foam Mattress reviews note fast delivery and easy to move items.
- Several buyers report returns, refunds, and exchange problems after buying from retailers like eBay or Walmart.
- Customers researching memory foam warn about misleading product descriptions and quality concerns.
Negative Feedback / Risk Areas
- Consistent complaints of not comfortable and new back pain.
- Missing memory foam or misleading material claims.
- Problems with refund, cancellation, and return policies and poor customer service.
Positive Feedback
Delivery was fast and the mattress is easy to move; price level reported as medium.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Memory Foam Mattress has 1.0 star rating based on 1 customer review. Consumers are mostly dissatisfied.
Key Takeaways for Future Customers
- Memory Foam Mattress reviews note fast delivery and easy to move items.
- Several buyers report returns, refunds, and exchange problems after buying from retailers like eBay or Walmart.
- Customers researching memory foam warn about misleading product descriptions and quality concerns.
Negative Feedback / Risk Areas
- Consistent complaints of not comfortable and new back pain.
- Missing memory foam or misleading material claims.
- Problems with refund, cancellation, and return policies and poor customer service.
Positive Feedback
Delivery was fast and the mattress is easy to move; price level reported as medium.
Turn one complaint into a collective action
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Verified Reviewer |
Moncton, New Brunswick
Return matters
- - Not comfortable; I developed back pain after a month of use, and my husband has it too.
- - We bought it at Walmart; they said to return it to the maker.
actually it is not comfortable i am using it from last month and i have start back pain before i thought back pain is with other reasons but now my husband using same matters he also start to feel same . we bought it from walmart and we went there to return it they said u can return it to company
- Easy to move
- Not comfortable
Preferred solution: Full refund
Dallas, Texas
Memory foam was missing
- - Bought a 10 inch memory foam pocket sprung mattress from Bed World / Durest Beds on eBay.
- - Foam content was zero; the company claimed 2 inches.
I purchased a 10 inch Memory foam pocket sprung mattress from bed world aka durest Beds ltd and the content of foam was exactly zero. This was from ebay.
I complained to the company but they insisted there was 2 inches of mem foam. Being truly peed off i took a sharp instrument to the said area where the foam should have been and guess what I found, kapok and stuuffing.
As you can see someone is lying and you need to steer very clear of this company. We will see what ebay actually does about this seller.
Anyone who has the same problem or has bought the same mattress please post here.
London, England
Slumberz Beds / Durest Mattress - shoddy, poor quality
- - The reviewer says the Durest mattress from Slumberz Beds is shoddy.
- - They say it lacks 3000 pocket springs or memory foam; the owner defends.
I bought a mattress from Slumberz Beds and didn't know the brand name of the mattress. Turns out it is Durest and is shoddy, poor quality, definitely not 3000 pocket springs nor memory foam. I chose Slumberz Beds because they stated on their website they only sell quality mattresses. I gave them the benefit of the doubt as I believe in internet shopping.
But wow :( So disappointed, and the owner of Slumberz stands by the sale, saying I must be wrong and the mattress is great quality.
Don't buy Durest and don't buy from Slumberz Beds. Stick with high street shops; too important to buy cheap and get sub-standard.
This is people's lives these companies are messing up. Poor sleep and chronic back pain is so detrimental to life.
Absolutely terrible quality of mattresses and agreed with above comment!
Greetland, England
Positive Experience Review
- - Mattress is very comfy and priced well for its thickness.
- - The reviewer is happy but notes concerns about the company's trustworthiness and low cost.
Really comfy mattress the price is great for the the thickness ... happy customer...
so what if the company is a little dodgy..
what else are you expecting from a company that sells mattresses at a fraction of the cost!? :) :) :)
Lancaster, England
Bought last week a memory foam durest mattress
- - Delivery was fast.
- - The mattress feels low quality and very bouncy, causing backache and interrupted sleep.
- - The listing claimed sprung memory foam.
the delivery was fast, but the mattress is not good quality. Seems like is nothing inside, very bouncy and I got up with backache and I actually didn't sleep well in the whole night, woken up few times throughout the night.
When I bought it off ebay it said that it is a sprung memory foam mattress and I believed it but the label on the mattress has not description of the material or percentage of memory foam, etc. I think it is not memory foam.
Very disappointing! Ebay should not allow people selling fake things if they already know the problem.!
- Delivery was fast
- Quality of mattress
Preferred solution: Let the company propose a solution
did you purchase from bed world ?/?
they really a sloppy company ..
would advise people to stay clear
Bed-world memory foam mattress
- - The mattress contains springs and stuffing, not memory foam.
- - There is no foam at all, and the sellers claimed memory foam but that is untrue.
These mattresses only contain springs kopek and stuffing. I havem opened one up and still can't find any memory foam in fact there is no foam at all. I contacted the sellers and they could only reply with the statement that the mattress had 2 inches of memory foam but again this was untrue.Aaaaaaaaaa fffffff bbbbbb nnnnnn hh uu yy bb ii bb gg oo rr cc hh gg hh yy uu oo yy e e e e e e e e e e eve e e e e e e e e e e e e e e
Failed to send a sample of their memory foam
- - Be careful buying memory foam mattresses online; samples are often refused.
- - Some online foam sellers import from China with unknown fillers; beware.
be careful when buying a memory foam mattress from an internet site. i requested a 12" sample square(was willing to pay for it) from about 10 internet mattress sites such as but not limited to Sleep Warehouse, Memory Foam Source.com, Selectabed, eMattress, and Select Foam just to name a few.They all refused.
I told them my reason was to compare their samples to the Tempur-Pedic. I can only assume they were afraid of the comparisson. Be careful when buying memory foam mattresses online.
Many companies import their foam from China which may contain different fillers and be unsafe.
BEWARE OF ONLINE MEMORY FOAM RETAILERS.
Memory foam mattresses
- - Retailers refused sample requests and comparisons to Tempur-Pedic.
- - Online memory foam may come from China with clay fill and different standards.
i am currently researching memory foam mattresses.
i asked for a sample(was willing to pay for it) from some internet retailers including but not limited to e-mattress,sleepwarehouse.com,memoryfoamsource.com,selectabed,select foam,usa memory foam etc. i wanted to compare their product to Tempur-Pedic(which of course can be sampled in any major walk-in mattress retailer).
they all refused. even though they all try to say their product is as good as Tempur, don't believe. they are very reluctant to have you compare their product to Tempur. i found out that many online retailers get their memory foam from China which uses different types of fill such as clay in their foam.
they also don't abide by the same standards as the U.S. memory foam makers.
BEWARE! DO NOT BUY A MEMORY FOAM MATTRESS FROM AN ONLINE SITE EVEN THOUGH IT SEEMS LIKE YOU WILL BE SAVING A LOT OF MONEY!
I got a bed from Durest as well, quality was terrible. The stitching was coming undone straight away.
I complained and they agreed to replace the mattress.
9 months later I am still trying to get it. Companies like this need to be avoided.
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I have just bought a super King 1500 pocket sprung orthopaedic ( or that's what it's meant to be!) I have received this morning a pocket memory mattress and it looks from my detective work that it is 1000 sprung, I purchased this from beds.co.uk, world of beds delivered and when I have rung the number on my email it's another company. I think this group of companies is probably part of the dodgy sleepeze company that was closed down not long ago for having slave labour in the uk!
I am going to call them when their phone lines open later on and see what they have to say.
It seems to me it's the old *** trick of charging someone for an item and sending them a cheaper version and hope they don't notice!
I've had exactly the same issue! This company are now trading as bedstar! The mattress is terrible, and there is not a trace of memory foam in it!
Dreadful company. One lie after another.
Durest Beds have an 0800 number, make use of it! 0800 028 ****.
Hi I bought the same bed and mattress from ebay Ie bed world and after 6 months the mattress has collapsed on both sides thus pushing down on the base pushing the hard board into the drawers ,when I contacted them all they will say is bring it back and we will repair or replace it ,I asked if I shown them pictures and payed for delivery could they just deliver a replacement which they refused as it is over 3 months old ,it means transporting a base and mattress about 150 mile round trip .just steer clear next time
I have just had the same problem with this company. I am disabled and my bed did what yours did. I have set up a facebook page https://www.facebook.com/Durest-Bed-complaints-168414****466277/?ref=bookmarks
Total chavs, will not ever buy from them again.
No difference to buying from a gypsy caravan park!!
This company s.smith / durest beds were knocking doors in kent, an old couple paid them 200.00 for what they thought was a quality mattress, shocking behaviour to be on the take from people well into their 80s ,who only gave a state pension fir income. telephone number in card is 07721 09**** if any one wants a contract number fir them.
I too have had trouble with this firm but it wasn't the mattress it was the divan drawers which were both smashed by the overuse of staples into plastic which held the fronts on .I got in touch with the firm and they sent replacements which were also both smashed.I ended up with 7 replacement smashed drawers in my house so I got in touch with them AGAIN they said they would rectify the matter by sending me some more drawers but as I already had 7 broken ones I didn't want replacement drawers as they were not fit for purpose so I left a negative feed back on e bay and then phoned them back to tell them to collect the bed and give me a refund they were annoyed because apparently they had seen my feed back and they told me that if I wanted to send the bed back I must pay the carriage myself .I said that why should I have to pay to send their shoddy goods back and they told me that if I wanted to send it back I had to pay the carriage .I have told Pay Pal about all this and if I get no joy I am phoning the office of fair trading as Bed world beds are not of merchantable quality.I suggest any one who has a problem with this firm should do the same
Came out of my house today (12.6.15) and was stopped my a guy in a white van called Austin asking if I wanted to buy a memory foam mattress for £160. As I have a 6ft zipped and linked bed and he only had doubles and kings I declined.
He must have had about 4 or 5 in his van. He asked if I knew anyone as he didn't want to take them back. He said his company, Durest, would make one to order and deliver Tuesday. Only bad things can happen from people offering you stuff out the back of a van.
They are either knocked off or not what they are purported to be.
Be careful out there, there are lots of dodgy people about. Do not buy from this company, do your home work.
Sorry you had a bad experience but I bought a dureat bwd a few years ago its a combination of latex springs and memory foam and its brilliant. Im disabled with back hip leg problems. ..its not the brand I.d guess these problems are due to being fake......
Hi yep exactly the same! Tried to get them to collect mattress but they are saying no van in area despite it was delivered in 2 days o ordering.
Numerous e mails sent and phone calls made but apparent bed world aka Durest beds have no intention of doing anything. Cannot believe this company are getting away with this so reporting them now to trading standards to see if they can help tres from cgelmsfird
I too am reporting to Trading Standards
Had a salesman round this morning, saying this company is going into liquidation and offering 'memory foam' Durest double mattress for £160. Will steer clear having read above.
Bought memory foam mattress from durest beds ltd aka bed-world on ebay. It did not last even 4 months before became really uncomfortable.
This has a 12 month guarantee and they want me to return item at my expense when its faulty.......worst customer service ever...Ebay should ban this company from trading on ebay. DO NOT USE THIS COMPANY WORST EVER !!!!!!!
Omg I have just received my mates today and it's definitely not the one I ordered as....yesterday you can guess, "no memory foam!" Tried phoning company and....as I thought,no answer! I don't know what to do.
I have disposed of my own mattress and I am also disabled with several joint replacements and foraminal stenosis of the spine.
No I don't have anywhere to sleep unless I use the mattress then it's classed as used and I can't return it. Really at a loss now
*** *** COMPANY NEEDS CLOSING DOWN
I have a fantastic durest memory foam and latex bed its devine..... didn't buy from this company though..... you tend to get what you pay for sorry but the company durest make brill beds.
sent me a lesser quality mattress (by mistake they say) then told me it was of a better quality until I checked on it myself, offered to exchange it but it would be a 3 week wait or keep it and refund the difference. it had ripped packaging and dirty marks, told they would offer a very small partial refund only if I left positive feedback on ebay. Sweet girls working there but with no ability to sort out issues.
Durest Beds Ltd T/A 'bed-world' (on eBay) are hands-down the worst experience I've had in my over ten years on eBay. Everything started innocently enough, they sent me the wrong mattress (thinner than described) - hey, mistakes happen, I get that.
I pointed this out to them, they accepted their error and agreed to come and swap it for the correct one. Only they didn't. Things dragged on, so eventually I offered to take a partial refund instead, which they agreed to. Needless to say it never showed up either despite several chases - they just kept insisting that I phone them instead.
In the end I did, and was told that they won't issue the refund until I leave them positive feedback first (aka. 'feedback extortion', completely against eBay policy).
What a bunch of cowboys. :(
Do not use this company. I have received terrible service.
Their products are terrible quality. I ordered a mattress which was meant to be one of their most expensive. We couldn't sleep on it, it was so cheap and uncomfortable. Once I complained they told me that the only way they would collect the item was if I closed the complaint and reported it as resolved.
It then took them 2 months to collect this item and its now been a month that I've been pleading for them to reimburse me.
They are awful. DO NOT USE BED WORLD/DUREST BED!