Memorial Hermann Reviews

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My mother experienced a traumatizing event on her visit, we were not allowed to speak to her as she was taken into the ER because we were told visiting hours were over. She needed a CPAP and was not provided one as well as her medications, she was also not attended to...
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ID
#3012990 Review #3012990 is a subjective opinion of poster.
Location
Houston, Texas

It needs to be addressed

I would like to complain about 3 of your Memorial Southeast personal Derbra Beard David Olvera Kenny Loggings The 3 people don't give a damm about their employees or their patients
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ID
#2472522 Review #2472522 is a subjective opinion of poster.
Cons
  • Dont care for nobody

Absolutely Worst Services

They have scheduled me for COVID vaccine. I didn't go to work to get the vaccine and they said we have changed the rules. I fall under group 1B and they didn't give me the vaccine. I lost my all day pay and didn't get the vaccine and government complaints that enough doses have not been administered. It is not happening because of these big hospitals who are here only to make money and not to help the community. Shame on them and shame on the government for backing them as well.
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ID
#2370226 Review #2370226 is a subjective opinion of poster.
Location
Houston, Texas

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New Reviewer

Poor service / incompetent medical treatment

Update by user Apr 24, 2020

Daughter finally recovered, but the bill for the short visit while they kept us out in the parking lot to run every test in the book other than the one she needed was $15000. Ripoff!!!

Original review posted by user Mar 25, 2020
I just returned from Bahrain on March 8th, and were surrounded by people coughing and sneezing on the plane. Our daughter, living with us, is a preschool teacher and has also been exposed to several children who were coughing before schools closed a couple weeks ago. Since then, she has been sick for the past 14 days, and out of fear of the Coronavirus, we've taken her to two (2) different Urgent Care Centers and had video conferencing with her primary care physician. She has had difficulty breathing, chest pain, discomfort in both of her kidneys, and low grade fever. She is on all all types of medication and a breathing machine. She has been feeling worse and worse each day, and her doctor instructed us to take her to the Emergency Room (she wouldn't see her herself out of fear of the Coronavirus). Memorial Hermann told us that since she has Coronavirus symptoms, and since we live with her, that they wouldn't allow us in. So, we sat in the parking lot for 5-6 hours. Meanwhile, they performed every test in the book on her (CT scans, chest x-rays, urine / blood tests, etc) except for the Coronavirus test and the serum ferritin test, which is why we brought her in to begin with. When they discharged her, they told her that they don't know what's wrong with her, but that her breathing machine isn't doing her any good (that another doctor told her to be on in the first place), that she probably just has acid reflux, and the best thing to do was just to go home and self-quarantine (just in case). When she called to tell me she was being discharged, I called the hospital and someone called the "Charging Nurse" said that they don't do Coronovirus testing, but gave me a number to Harris County who might be able to help. I asked why he didn't tell us that when we brought her in the first place? He said that they treated her for her current presentment of symptoms. Anything else, and we should talk to her doctor! I explained that her doctor is refusing to see her, and that's why we were there in the first place, and he said that if we are not happy, then she can be readmitted for another evaluation. Can you believe that? This is really an indictment on the entire medical system, but we were assured by her physician that the ER room was the place to take her. Now, we will probably be billed thousands of dollars without any answers, received conflicting information on treatment, and are more confused than ever on what to do. I feel like we have just been conned and my daughter is still sick. I wish we could start this day all over again, and go to a different hospital. This is a complete disaster!!!

User's recommendation: Don't go to Memorial Hermann ER room!!!

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ID
#1838504 Review #1838504 is a subjective opinion of poster.
Location
Houston, Texas
Service
Emergency Medical Services Medical Care
Pros
  • Convenient location
Cons
  • Questionable medical advice
Loss
$15000
Preferred solution
Deliver product or service ordered

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Advanced Reviewer

This hospital cancel my MRI twice

Update by user Jun 03, 2019

The address is 2900 Richmond Ave Houston Tx Phone number 713-272-**** and 713-512-****. I call them this morning on 6-3-19 I ask my appointment was cancel which I no I was going to be told a lie.

The lie is my Insurance did not approve it. I call my insurance nobody knew what I was talking about. I told the customer service that Hermann Memorial said you did not approve me getting the MRI I talk to more than one person I was told them same thing nobody contact them. I do believe they gave somebody my appointment.

I left a message for my doctor about what happen. I am going to get out of Memoial Hermann System.

If I want to live get out of there system. I have two kin people I ask both of them to tell me how can I get in touch with the administration office and the CEO of Hermann.

Original review posted by user Jun 01, 2019
My name is Allene Finley I need a MRI done on both of my breast. I was schedule on May 21, 2091 I receive a call the day before that they cannot do the MRI because they do not have the proper machine. I was referral to Memorial Hermann 2900 Richmond Ave. Appointment 6-3-19. On 5-31-19 at 5:10 p.m. I receive a call they cannot do the MRI.did not give me a reason. I was told it was cancel. I do not no if they gave my appointment time to somebody else. I feel they did that. The Hermann Memorial have a reputation that if you want to die go to Hermann Memorial now it seem that is true. I am going to have to leave Memorial Hermann system to get my MRI done. Everyday somebody is getting bad news they have breast cancer. My phone number is 713-683-****
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ID
#1547666 Review #1547666 is a subjective opinion of poster.
Service
Memorial Hermann Customer Care
Reason of review
Order processing issue

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