VERY POOR CUSTOMER SERVICE

I took my Nissan Maxima, still under warranty in because the drivers side armrest developed a 2 inch tear over time. I called an was told by the Sales Manager to come in at 10am an he will take pictures of the armrest and submit the photos in for review. I was there on time an waited 30 minutes for the Sales Mgr who NEVER SHOWED UP TO TAKE PICTURES. Next I was told by a service adviser that the armrest is not covered under the bumper to bumper warranty. No photos were ever taken for Nissan review. THIS DEALERSHIP IS A COMPLETE JOKE..STAY AWAY... I will never purchase another Nissan Vehicle.
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ID
#1675268 Review #1675268 is a subjective opinion of poster.
Cons
  • Superior poor customer service
Reason of review
Poor customer service
New Reviewer

It was the worst experience ever I wanted my car back and Melloy Nissan said no I didn't even want to take the car they gave me it wasn't even the vehicle they had showed me and they told me but it wa

Yes I contacted them I spoke with an Eric which told me he was going to bend over backwards which he did not and told me he was going to give me top dollar back for this car it did not happen I talk to the main person there that says I cannot talk to the owner of Melloy Nissan and it's done and there's nothing he could do because I signed and he has it on camera that he reviewed it well if he reviews the cameras he should have everything on the camera where I told this young girl I did not want the car she tells me hold on and goes bring Sal Chavez and says it's already done the car is mine so he should have the picture of Sal when he took one of my spare keys off my purse this was just an awful thing that happened to me I cannot believe what he did to me it is very sad a customer should have rights I did not want the car is not force me into a vehicle I did not want
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ID
#1547262 Review #1547262 is a subjective opinion of poster.

Unbelievable Incompetence..

OMG ! Where do I start !!!! I would give 5 negative stars if I could... I am out in Albuquerque on a family emergency and my new 2018 Versa needed an oil change before driving back to Alabama. I took it in on 8/13/2018 and they put the WRONG OIL in it.. Service department put 5w 30 when the vehicle takes 0w 20 which is stated in owners manuel and inside the hood of car. I took the car back and requested they put the correct oil in and change the filter again. When they were done I checked the oil and it was overfilled. The REASON it was overfilled is because they stated on paperwork the filter was changed again , however it was not because I marked the old filter and it was still on the car when they were done and gave me my keys back. Why would I mark the old filter ? Because of shady BS like this !!!!You have got to be kidding me !!! I let the service advisor know and the issues were corrected but never should have happened. This is horrible ! Who does crap like this ???? What kind of people do you hire??? YOU SHOULD BE ASHAMED OF YOURSELF ! Well if anything ever happens to my engine in or out of warranty guess who I will be calling ? UNBELIEVABLE. INCOMPETENCE
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ID
#1328888 Review #1328888 is a subjective opinion of poster.
New Reviewer

Melloy Nissan of Albuquerque

Melloy Nissan of Albuquerque
Melloy Nissan of Albuquerque
Melloy Nissan of Albuquerque
I recently purchased a used 2009 Nissan 370z from Melloy Nissan dealership thinking I was getting the best deal on the planet when in reality it wasn't so. My problems all started a month age when one of my friends notice that one of my tires on my 370z were oxidized in the treads which I also took pictures of. I checked all four tires and they where all doing the same thing I also check the date of the OEM Yokohama ADVAN Sport, which is April 3, 2008 for the fronts, and April 4, 2008 for the rears. I later took my car over to Melloy Nissan where they referred me to Discount Tires to get them replaced. The Discount Tire sales man quoted me a price of $1300.00 to have my tires replaced. The sales man also referred to my factory OEM tires as hazardous and I should be careful driving. Recently tonight I attempted to have the tires replaced as I was instructed to by Assistant Sales Manager Brandon Pierce over the past weekend. Service Advisor Brian Dau stated that there is nothing that he would do about the tires. I then proceed to try and speak with the General Manager Guy Melloy, who was not available, I asked for the General Mangers card so that I may speak with him about the hazardous tires and I was given Roy Benson who is not the General Manager. I am completely fed up with Melloy Nissan and if I can I will not be returning to them for any kind or service to my Z. Tonight
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3 comments
#1028006

You bought a used car, which means the tires are not new.

If you wanted mew tires, you should have arranged for it when you bought the car.

I guess if the radiator starts leaking, you want them to give you a new radiator?

Next time buy a new car with a warranty, don't expect all parts on a used car to be new!

#433821

I had the same problem but with shocks and the timeline was 4 days. Who ever did the safety inspection is either incompetent or dishonest. Maybe now we know what department "Boo Hoo" works in!

#254180

You must work for them. There is no need for name calling, but if that makes you feel like a better person go right ahrad. Its ok I'm no longer upset about it just want to warn others about the shady business Melloy Nissan practices.

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ID
#224023 Review #224023 is a subjective opinion of poster.
Location
Tucson, Arizona
Loss
$1

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