New Reviewer

Bill problem

Melita - Bill problem
For roming data for internet you charge me 160e????? ... Maybe I use just 2-3 times... Thats too much ... And I wont to cancel my contract for mobile (calls,internet, sms) imidiatly....
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ID
#2941882 Review #2941882 is a subjective opinion of poster.
Location
Birkirkara, Birkirkara

Melita Internet Service Review from Valletta, Malta

Melita Internet Provider: scammier than a phone call from India Seriously people, don't do it. Long story short: opted for a stop/start service as we are not always in Malta & thought it would work out cheaper in the long run. Except... they neglect to see emails with dates asking for service to be stopped. So currently I'm paying a massively inflated rate for internet, while the modem is switched off! Literally think this has got to be the most expensive internet provider in the world: €390 for 5months! (Have in fact used a grand total of 5 weeks). The best part was when they contacted me to say I owed money for the installation fee (previously told to pay IN CASH to engineer). Naturally I had paid in cash as directed & unfortunately Melita "lost" all evidence of this and demanded immediate payment or proof of payment (difficult as reciept was in Malta and I was elsewhere). I refused & suspiciously they then found the receipt at their end. Melita are an absolute joke of a company, great if you think it's funny being robbed blind but less so if you were looking to save money by disconnecting. Also I LOVE the sign on the door, saying it's forbidden to take pictures or videos as clearly they are in the practice of intentionally mis-selling, mis-informing customers & don't want you to have proof of either. Although I've not yet signed up, i've worked out that with 'GO' internet provider on their 2-yr plan I would have paid for TWENTY ONE MONTHS INTERNET in the same time frame its taken Melita to (over)charge me for 5. Customer service rivals BT!!!
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ID
#834734 Review #834734 is a subjective opinion of poster.
Location
Valletta, Malta
Service
Melita Internet Service
Reason of review
Problems with payment
New Reviewer

Malta Melita Tricks People with Deposit

Update by user Dec 30, 2011

It\'s over a month, and they didn\'t send. That\'s the result...

Original review posted by user Nov 29, 2011
Hello, I went to Malta on August 29, and wanted to have an Internet connection. There were 2 companies to connect Internet, but it was obligatory to choose Melita, because my home owner was using Melita. They connected the Internet and took € 75 deposit for modem from me. I was leaving Malta on November 18. I called Melita, and asked that how can I get my deposit back. They said that, "You have to come one day before your flight, and we will give your deposit back." I went to Melita on November 17, one day before my flight, and gave their modem. Then they said that "We're going to give you a cheque and you will be able to get your deposit in any HSBC bank in Malta in five days." I said "Are you serious? I'm going to leave Malta tomorrow." Then they said, "it is our procedure." (bytheway, it was not written anywhere). Then I filled a bank transfer form to get my deposit to my bank account, with about € 20 administration fee and they said "You're going to get it in 5 days." But it's 12th day, and they haven't sent the money, and furthermore they don't respond my mails. What can I do now? I think, I can do nothing...
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1 comment
#717548

I have to say Melita's customer service is appalling to say the least! Their stinking attitude goes beyone anything I have ever experienced!

Consider anyone else but these guys.

Bug waste of money and you will wait weeks on end to get a technician to come out if anything is wrong...

ID
#277983 Review #277983 is a subjective opinion of poster.
Location
Ankara, Ankara
Loss
$100

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