Melia

After being hesitant about this hotel due to all the bad reviews, I still went against my better judgement and decided to come here. My stay at Falcon by Melia has been a complete nightmare. Upon arriving at the Falcon Melia my spouse and I were standing at the check in counter for several minutes and no one acknowledged us. The staff were all busy chit chatting and laughing yet no one greeted us or asked if we needed anything. After a couple of minutes standing there someone from the group looked over and abruptly said what do you need? I was like what? Im here to check in. This is not the way you greet a guest. Once we explained that we reserved a BEYOND Swim-up suite they became friendlier in an almost dramatized fashion. Im sorry but good service should be a standard across the board no matter type of room a guest is checking into. After getting past this hiccup we were walked over to a priority check in lounge. I thought to myself ok this is a nice touch serving that elevated BEYOND luxury experience. Oh boy was I mistaken. Entering the lounge we were seated with a female employee by the name of Clarivel. She seemed kind and offered us a beverage while she got us checked in. In conversation she inquired if this is our first time in Punta Cana. We shared with her that we are frequent travelers and are passionate about the Melia brand hence we chose this hotel to celebrate our 18 year anniversary. She then proceeded to talk a little about the hotel, the logistics of the all inclusive, and the benefits of our BEYOND experience room that came accompanied with our very own private concierge who would handle everything from reservations to activities to being your right hand for anything you need. After her brief speech she disclosed that we were placed in a room with two double beds. I verbalized that that my reservation was for a BEYOND Master Suite Swim-up with a King Bed not a double bed. Realistically speaking who comes on an anniversary trip and sleeps in separate beds. She laughed and said the room sold out so we were being placed in a room with two double beds. You could understand our disappointment when we were just informed that the hotel overbooked and we would not have a king bed on our anniversary. After she saw the flustered look on our faces, she said you know this happens from time to time hotels and airlines often make these mistakes justifying the hotels error. I was even more upset because I didnt book from a third party site I booked directly through Melia. After refusing to stay in a double bed room for my anniversary, I explained that this matter needed to be rectified to which she replied let me see what I can do. She came back after a few minutes then said well we were able to locate a King room. It is a different category so we have to charge an additional $250.00 for this room. I was in complete disbelief that after you made an error on my reservation, you blatantly lied to my face and said you overbooked the king room that it happens from time to time but magically a room surfaced however with an added surcharge higher than what I already paid for. Oh thats right! Melia took payment prior to my stay. After refusing to pay her more money for her lies we asked to speak to a manager and she replied that one wasnt available at the moment. I continued to express my disappointment and asked her why she blatantly lied to my face. She didnt offer an explanation, she just dismissed the question. At this point I was ready to check out before even checking in. My spouse and I wanted to just enjoy our time together and vacation so we decided to just stop asking her questions and go to our room. We already started off on the wrong foot definitely not the luxurious experience we came for. This was just setting the stage for what we were walking into. Our mistake for making too many attempts to make this right. Shortly after this horrifying check in experience we arrived in our room. We conducted a walk through of the room and what a dismay. The bathroom was moldy, the fixtures were oxidized, there was tears in the walls, although the furniture was modern the room had a dirty feel to it. Our dining table was all rusted in the bottom and there was a cork left behind from a bottle of wine thrown under the table. Good job housekeeping! Again we tried to overlook it and just enjoy our time here. We unpacked, showered, and changed into our bathing suits to go swimming. After all, we paid extra for the BEYOND room experience right! As we start our dip into our pool we notice all the crumbling tiles laying around the pool area peeling from the walls and the floor. I asked myself when will this get better? As soon as I swim out past the steps I notice a soiled babys diaper floating in our pool. I was flabbergasted at this point. We immediately got out of our pool, went back inside, and decided to go eat in hopes that the good food would transform our experience. After being seated the server refused service saying that they had to close the restaurant due to a change of shift even though they had already seated us. We were so upset I mean what else could go wrong at this stage in the game. As we waited in our room for an hour discussing how regretful we were for not taking heed to the online reviews and the horrible chain of events that have unfolded throughout our stay. We decided to venture out to the grounds and check out the buffet. The food was atrocious to say the least. Nothing looked appetizing, the whole aesthetic just gave the appearance of leftover mosh. We picked on little things. The pork chops were well seasoned and tasted pretty good. The fish meatballs had such a rank taste that I had to flag a chef down to inform him and his reply was Dont eat it eat then eat something else.After his snarky comment I joked with him to warm him up. We started conversing and he went on to share off the record that the hotel uses all the leftover fish to make the meatballs and thats probably why it had a bad taste. He also made recommendations on what to eat and not eat advising me to try to eat mostly the made to order stations as those were forced to be fresh. I was now in a state of shock and disgust. Back in our room we decided to call it a night and get some sleep in hopes that the next day would be another opportunity to turn this experience around. The air conditioning seemed to be broken and wasnt coming out very cold. Being that I didnt get a good nights rest I rose early to check out the gym and work out some of the frustration I had built up from the previous day. On my way out of my room I walked passed the dining table and I slipped in a pool of water that was at the entrance of my room. The air conditioning was apparently leaking all night forming a pool at the entrance of my room. I fell so hard on my hip the impact immediately bruised my entire hip and lower back. This was my last straw. I was extremely furious at this point so I decided to go blow off some steam and eat something before I go to guest services and really have a field day with them. We walked to the buffet, requested a table, and were promptly sat. We left our belongings and went to serve ourselves food only to realize the same Hostess that sat us was moving our belongings to a chair in the corner to seat another family. I had enough! I left my plate there, grabbed my belongings off the chair, and walked directly to guest services to explain my injury, my pain, and this entire abominable experience. I entered the BEYOND Lounge and approached a young man by the name of Oscar who was seated next to Clarivel the female employee who initially lied to us and checked us in. I started to explain my situation and my anger with this whole ordeal and he was not receptive at all. He kept sucking his teeth until I had him call a manager. He called a supervisor on duty by the name of Steven Ortega. Mr. Ortega came bursting in the room with a poor dominating attitude, a rebuttal for everything, dispelling everything I would say being combative and dismissive as if Melia is doing me a favor or Im not spending my hard earned money on this vacation. To add insult to injury Mr. Ortega (supervisor) and Oscar start having sidebar conversations insulting me in Spanish unbeknownst to them I speak Spanish fluently although I didnt disclose it to them. At this point I was done trying to explain myself. I wanted a refund or a transfer to a different Melia property because this treatment is unacceptable. I have stayed at motels off the highway exit with better treatment than Falcon Melia. Instead of apologizing and trying to help they were emphasizing a timeline as opposed to getting me assistance with the puddle in my room and with my injury. I even went as far as pulling my shorts down to expose how badly I bruised. Instead of apologizing and taking accountability for the faulty air conditioner he responded oh well it wasnt like that when you checked in so I dont know how that happened. As if I created this for my entertainment. I have included pictures in this review so the hotel management can see how poor of a condition my room was in when I arrived as well as the air conditioning pictures, and the pool that was formed in my room. The hotels facilities are in disarray the pools are murky and unclean. Complaints here are met with apathy further highlighting Managaments lack of concern for satisfaction. Steven Ortega carried on and said that the other hotel you would like a transfer to is sold out sorry no can do. I immediately pulled up the room availability on Melias site. It showed different types of rooms available similar to mine. He still defended his lie and said well thats what I was told without calling anyone or speaking to anybody. I was the one who requested a change but he was *** bent on there being no availability despite me showing him my phone with the reservation ready to make. To which I replied well lets get reservations on speaker phone so we can confirm the validity to your misrepresentation of there being no rooms. There must be a lapse in communication between the website and management. Again he kept reverting to theres nothing they can do to fix this all they can send some one to clean the puddle and check the air. I was so appalled I couldnt continue engaging in conversation with someone who was so disrespectful. It wasnt going anywhere and the level of unprofessionalism was so extreme on so many levels that I saw it taking me somewhere I didnt want to get to on my vacation. The lack of response and resolution from this hotel is disheartening, and I am upset that no one has addressed any of this situation properly. Additionally, on several occasions I have overheard staff talking about guests in Spanish, assuming we wouldn't understand, which is disrespectful. While the concierge Andy was very friendly, it seems they lack the authority to handle such issues appropriately. The supervisor, Steven Ortega, was unhelpful, dishonest, disrespectful, dismissing our complaint as if the faulty air conditioner was our fault. Despite requesting a call from the manager, no one has reached out to me yet. It is now ten hours after this whole fiasco and my room is still flooded and I was just informed by my concierge Andy that the manager for the Beyond experience has left for the day. How do you leave work for the day without fulfilling your duties as a manager? It seems to be the culture at this Melia property. I dont even want a transfer I am checking out and leaving to a different hotel. This has stained my impression of the Melia brand. This resort is tarnishing the Melia image BEYOND REPAIR. Unfortunately, my stay at Falcon by Melia took a turn for the worse. When the repairman arrived to fix the air conditioning, he removed a piece from the ceiling, causing about two buckets of water to pour down. He made minimal effort to repair the issue, displaying rudeness and a lack of communication throughout the process. After he finished, he didnt bother to clean up the mess, and when I requested someone to mop the water, he stated it was not his responsibility and insisted I call for help. Frustrated and fed up with the situation, I once again went to the front desk to seek assistance, but they failed to pick up my calls. It wasnt until a manager finally came to my room that the severity of the situation was acknowledged. At this point he stated the day manager would contact us which also never happened. At this point we were made to feel very uncomfortable and we truly believe that they also felt as they were disseminating as well. The whole experience has been surreal, and I have decided to check out of the hotel and I had to find another resort near by. I was also told by the front desk that the concierge also never tried to help which they claim they did. I feel compelled to warn others not to stay at this hotel, as it appears they treat guests differently based on culture, making me feel uncomfortable and unwelcome. This treatment is unacceptable and should not be tolerated by any guest. My stay at Falcon Misery has been an abysmal experience from start to finish. The dishonest and unethical behavior of management was the tipping point that exposed the hotels true colors. Their disregard for customer comfort, deceptive pricing practices, and unresponsive attitude towards guest experiences are undeniable proof that this resort cares more about profits than the well being of the guests. I strongly urge travelers to steer clear of this resort and choose a more reputable and honest option. Believe the negative reviews, save your money and do not come here. Avoid this place at all costs, run if you can. Out of all my stays at various Melia hotels, I feel compelled to warn others about the catastrophic modus operandi and dishonesty at Falcon by Melia. I highly recommend against staying here and will share my negative experience with everyone so they are also aware of what to expect when you book here. Be prepared if you make the same mistake I made in booking here.

Dear sir or madam: I am a Melia rewards member. I joined in 2012 when I stayed at this resort. At that time it was much different. I booked again because of my previous experience which was fantastic.. When I went to the web site this time it offered me a beach side suite. Melia Punta Cana The Level. It also stated that because of Covid, there were stringent protocols in place for my safety. It stated that because of requirements to enter the US, I needed to have an Covid 19 Antigen test 1 day before departure and that it would be free. There are many fine resorts to choose from. I chose Melia due to my previous experience and the Covid protocols in place. I am enclosing several attachments. My stay was one of the most aggravating, frustrating and horrible vacations I have had in my life. It has been 3 years due to Covid that I have taken a vacation. I saved up $4000.00 for this vacation. I have traveled to many places in the world and never had such a poor experience. 1. Misrepresentation and false advertising, Bait and switch tactic. You advertise it as The Level beach-side suite. As requested to minimize wait time, I checked in 2 days before my arrival. I arrived after 3 and didn't get to my room much before 5pm. My room was away from the beach in the garden area. I spoke with a manager and he explained there are no rooms on the beach. I asked to walk around with him and found 1 rm closer to the beach. You could see a sliver of the beach but it was an older room, not renovated and very noisy due to trucks all the time in the back of the restaurant. We stayed there 1 night and the following day we asked to have a room that was renovated. The bed in the first room was so uncomfortable I did not sleep at all. This room was not near the beach, however since there were no rooms except the wellness rooms and they are several hundred dollars more. I accepted this room as I had no other choice. If you had not already taken my money I would have switched to a different hotel. I already moved once and my husband who was undergoing surgery could not move again. I asked for a partial refund as this is considered a VIP room but it was not much different than the other regular rooms. I asked for the difference and was denied. I spoke with a total of 3 managers requesting for some discount for the room not being as described. No one would give me an answer until the last day they said sorry we are not going to give you any money back , but we will offer you a free steak. That was worth $30.00. My first night, the steak I had at the Level restaurant Quimera was horrible. It did not taste like any steer meat that I have ever had. I spoke with 3 managers and waisted 3 hours of not giving in. Here are the definitions of a suite and beach side. I asked for future patrons to change the web description and take off the beach side and the fact that it is not a suite. suite a set of rooms designated for one person's or family's use or for a particular purpose. "a suite of reception rooms" Beachside meaning Meanings Situated on or along a beach. adjective 0 0 Of or pertaining to land bordering a beach. Beachside property. adjective 0 0 The land bordering a beach. n 2. Covid testing You offered free antigen testing and there is nowhere in the hotel that states you have to pay for it. Once you go to do the testing they state you have to pay 35.00 per person. I am including in attachment several articles that state Melia is covering the cost. According to one article it states you offer this until March 31, 2022. The hotel refused to cover the cost and reimburse me. I would like a refund. 3. Food: The Quimera restaurant is reported as the level restaurant. The food was cold and we waited 2 hours for our first dinner meal . Breakfast consisted of pre-made pancakes that were hard and cold. Bacon was the same. A lot of the food was pre-made and sitting under a light bulb for hours. I observed the chef touching the food with his ungloved hands. This was found at many of the restaurants. I have somewhat of a limited diet. I asked for fried chicken as I saw it at one restaurant. I was sent on a wild goose chase walking around for an hour, when all the butler had to do was make a few calls or have room service delivered. But no they could not comply. I ate bread and butter for almost every meal except breakfast. When I was at this hotel before, they had a wonderful sirloin steak at the restaurant. But no longer. You have to go to a restaurant that only serves steak and lobster and nothing else and it costs $30.00 and $80.00. Almost every restaurant was like that. Cold food. 4. Covid protocols: You boast on the web site about covid protocols.Many of staff wear their masks under their nose. The housekeeping and food staff do not wear gloves. They often touch food with bare hands. There are buffets that are packed with people standing on top of each other and touching the tongs . No one cleans them. There is no social distancing. People are given masks but they often don't wear them. I saw a cook touching the food with his hands. He did not wash them and his mask was under his nose. I have a picture of one chef like that but I didn't want him fired, so I don't want to share his picture.The rooms are supposed to be sealed and items in rooms removed like cushions, books etc. Not done. The remote is supposed to be sealed, it was not. The pools are packed and the chairs are never cleaned. See attached information about your Covid protocols that are not followed. 5. Confusion: There is no explanation given as to what to expect at the resort, where everything is and how it works unless you ask. There should be a TV channel dedicated to information or a book in the room with plastic sheets to clean off that explains everything. The butler didn't explain anything and I often had to text him for directions or menus of the restaurants. Finally the managers were not helpful at all. Our stay was so stressful and not enjoyable. I lost 5 lbs from not eating. I was so concerned about Covid and I chose this hotel because of your advertisement of special protocols. The managers just wanted to pretend to be helpful. I would like a refund of 74.34 for our covid test. My receipt is attached. I would like some reimbursement for the room. I think the difference between a regular room and the level suite would be acceptable. I paid 2,947.00 for my room. The difference of the 2 rooms at this time would be approximately 1694.00 for the week stay. For the future I would like to see a change in the advertising of rooms. You cannot call it beach side or a suite because it is neither. That needs to be taken down. Covid protocols need to be enforced. Better signage throughout the resort. You need to state that you are not going to cover the cost of the test and how much it is. The restaurants that are alacarte need to make the food to order not sit under a light for hours. Staff need to wear gloves and change often or not touch food with their hands. Not talk over food. Masks need to cover the nose and mouth. Housekeeping should wear gloves and sofa pillows and books should not be in rooms unless covered with plastic. Check in if done before you arrive should be seamless. I should not have had to wait 2 hrs for a room. A book or TV channel dedicated to the protocols of the hotel with a map that you can understand, or a book that has plastic sheets should be in every room. The butler should explain everything in the room and the resort. You should be given a tour of the room and how to use everything and where all the restaurants and pools are. Menus should be available in the room for every restaurant. Food should be freshly made. No buffets unless food is handed out by staff using gloves and tongs. 6 feet distance between customers. The pool area should have distance between chairs and be cleaned regularly. Patrons should not be able to place a towel on a chair and leave it empty all day. The management staff needs to be more accommodating and make the stay pleasurable. Do not try to placate me and waste my time. I will probably never stay at this hotel again. Please contact me at 508-259-**** to discuss the refund I am requesting. I appreciate you looking into this matter. Respectfully, Nancy Cummings https://hospitalitytech.com/melia-hotels-international-announces-free-covid-19-antigen-tests-all-guests https://www.melia.com/covid-19/covid_en.html NOTE THE DATE MARCH 17,2022 UPDATED 4a74049a-07c3-41a2-9f2c-f19f98401fbc.png IMG_7697.PNG IMG_7698 (1).PNG IMG_7699.PNG IMG_7700.PNG NOTE THE LAST PARAGRAPH STATES UNTIL 3/31/22 IMG_7690.PNG IMG_7693.PNG IMG_7695.PNG View recent photos.png INCLUDED FREE WITH YOUR RESERVATION Get Up to 200$ in Resort Coupons Free Antigen Test IMG_7750.jpg Screenshot 2022-03-25 at 1.41.57 PM.png COVID protocols--THE ITEMS IN RED ARE NOT FOLLOWED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! RECEPTION On arrival at the hotel, you will see some changes to ensure you enjoy a safe and comfortable stay. The first thing we will do is take the temperature of all guests on arrival to help make the hotel as safe as possible. Thats also why everyone who enters the hotel, both customers and employees, will also have to walk over a disinfection mat. Normal processes will be available such as check-in (with the possibility of doing it 48 hours before arrival through melia.com or the APP for MeliáRewards members), check-out, general assistance and other information. Some services may be modified depending on the country and Covid-19 situation, such as: Concierge Sale of excursions Valet parking Note: The cleaning and safety protocols in the Stay Safe With Meliá protocols will always be followed if services are provided. view more ROOM We want to make your room a temple. A safe space where we have intensified cleaning and disinfection processes, sealing some items to guarantee their sterility. The daily room cleaning service will be maintained provided the guest is outside the room. If guests do not want their room cleaned, towels will still be changed every day A special Covid-19 amenities kit will be available with a mask, gloves and hydroalcoholic gel for guests to acquire if they wish (check availability at the hotel), or antibacterial gel dispensers throughout the hotel together with single-use gloves in areas in which they are required These services may also be affected: Laundry service: may only be available on request Minibar service: may only be available on request All amenities kits (dental, shaving, shoe shine, shoe horn, hairdryers, etc.) will be available on request. Only essentials such as shampoo and soap will be kept in the room Superior Rooms and Suites that form part of The Level, RedLevel, ME+ or The Reserve will continue to be available and will offer these services with some adaptations (where there is a Lounge): The breakfast in the private lounge or in any other privileged location will be served à la carte. A full breakfast can be taken in the main hotel dining room Permanent drinks station in the private Lounge served by staff Aperitif service in the private lounge at specific times and with individual portions or table service Complimentary welcome drinks served by staff Shared items (such as books or board games) will not be available Free ironing of one garment per stay may not be available Superior Rooms and Suites that form part of The Level, RedLevel, ME+ or The Reserve will continue to be available and will offer these services with some adaptations (where there is a Lounge): The breakfast in the private lounge or in any other privileged location will be served à la carte. A full breakfast can be taken in the main hotel dining room Permanent drinks station in the private Lounge served by staff Aperitif service in the private lounge at specific times and with individual portions or table service Complimentary welcome drinks served by staff Shared items (such as books or board games) will not be available Free ironing of one garment per stay may not be available view less RESTAURANTS AND BARS Enjoy the pleasure once again of sharing a table with your loved ones. Try the rich and varied dining options including new concepts, but with the same quality as always. All Food and Beverage service areas will always respect capacity restrictions and social distancing. If necessary, customers will be informed on arrival or through the application about the need to make bookings in order to control capacity and respect social distancing. The following services will also be modified: À la carte and speciality restaurants will always require a prior reservation Room service will be prepared with the greatest care and delivered to the hallway outside the room In hotels in which dining areas are closed in compliance with local regulations, the following will be offered: A pick-up picnic breakfast Picnic or Grab&Go lunch and dinner Room service Minibar To minimise risks, the dining area services that will be modified or will no longer be offered are: Transformation of the classic buffet Menus in rooms, restaurants and bars (they will be available on the APP or through digital signs or blackboards) Complimentary beverage stations Ending dish preparation at the table Transformation of the classic buffet Menus in rooms, restaurants and bars (they will be available on the APP or through digital signs or blackboards) Complimentary beverage stations Ending dish preparation at the table SWIMMING POOLS Continue enjoying a refreshing dip in our pools. To make this possible, we have adapted the layouts to ensure social distancing between different groups of people at all times. All the appropriate pool management and maintenance processes will be applied, as well as specific cleaning and disinfecting measures both around the pool and in the immediate surroundings, the showers and pool steps. Pool towels will be delivered to the room or available at stations in the beach and pool areas. If available in common areas, they will always be wrapped up for greater protection. In large resorts this may be reinforced with other stations in the beach and pool areas to offer replacements. ACTIVITIES AND ENTERTAINMENT It's time for fun. We have planned a varied programme adapted to social distancing requirements, so you can continue enjoying activities with maximum safety for children and adults. The children's entertainment service will be offered through a programme specially designed to guarantee social distancing, taking advantage of outdoor spaces whenever possible, and avoiding games that involve contact or which require items to be shared Our entertainment team will require everyone to wash and disinfect their hands at the beginning and end of all activities Workshops and classes: Outdoor activities will be prioritised and set up to ensure social distancing Performances: They will be done outdoors, whenever possible, or in indoor areas with reduced capacity and set-ups which ensure social distancing GYM AND SPA Enjoy our facilities, work out in the gym or relax in our spa. Provided we can guarantee the safety of the facilities, we will continue to offer services such as heated pools, gym, water circuit, showers in the pool area, sunbeds, changing rooms, showers and toilets. We recommend that you check local regulations on the use of gyms. To control capacity in the gym, entrance will be by appointment or based on assigned periods. Spas will offer a reduced list of treatments adapted to this new situation and available on appointment. Customers can see the services available through the digital concierge, the APP or with a QR code. MEETINGS AND EVENTS Celebrate your event in our hotel, with new layouts to respect social distancing and official regulations at all times. Flexibility and new set-ups with our Signature Meeting Rooms Signage systems that guarantee appropriate transit for groups and separation between them and other customers: digital screens, signs on the floor, stanchions and ropes Use of digital applications for relationships between meeting planners and the hotel events manager Hospitality Desk with protective screens, hydroalcoholic gels and basic health information New maximum capacities and redistribution of furniture in public areas (waiting rooms and foyer) Digital experiences: In some hotels, virtual inspection visits and preview of event room set-ups through 3D diagramming tools may be available Viricidal protocols and products for cleaning and air conditioning: Use of disinfectant mats at the entrance and rooms sealed after disinfection New set-ups: glass bottle of water per person, sealed frequently used items, stationery on request and sealed whenever possible using sustainable materials. Gel dispensers at the entrance to the rooms, public areas and toilets Guarantee of catering services in a private dining room or reserved part of the restaurant for each group Possibility of collecting food from both group menus and à la carte restaurants Self-service minimised (single-use alternatives, covered pre-served individual dishes), eliminating food being handled by customers Coffee breaks and buffets always served by staff or pre-packaged Live cooking stations and corners with service by staff, encouraging outdoor locations

Melia rewards will tell you that you can get points for staying at their resorts but in fact, itas been my experience on more than one occasion that I have given my rewards card to the front desk upon arrival, but the rewards are never added to my account. I have also never been able to add a booking to my Melia Rewards app. They only add them if you book through them. Despite me having stayed for trips of 10 and 5 day stays. I have never been able to collect points or gain points. Very disappointing. Feels like a scam.

Booked holiday for Sol Principe for daughter ,partner and child.Just checked on Thursday the 15th February and realised they had changed my daughters name without informing us that they done so.They wouldn't put her name back on and got no satisfaction whatsoever from Melia or Sol Principe snd had to cancel holiday.

I went to Melia back in 2019 and they catch me into a circle membership so at the moment everything sounds good but the actual truth is the I ended loosing a lot of thousands dollars for nothing more than headaches they wont give you anything is an scam i hope a lot of people can read this review before get trap like me for not do a research before taking any decisions they are pigs and will try to keep you there until you say yes just be rude and go dont play their games because you will regret it good look

We are arriving on January 6th - 16th We booked the level beach side junior suite. We would like to upgrade to the adults only level junior suite. Please help.

I had a fully paid reservation at Melia Hotel in Cabo and due to miscommunication I was unable to go. I was promised in writing that I can use my reservation anytime before December 20th of this year. I sent many Emails to reserve my stay by late November and inquired the difference in rate if any that I would be responsible for. Despite my repeated requests both by email and by calling I have yet to receive any confirmation of a new reservation. I don't want to make last minute plane reservation

helped us with booking made it easy excellent service booking a hotel. Marie 17861. would recommend to my family and friends.

Dear all, I am having huge problems trying to reallocate the booking I already have for Melia Dunas. The airline company stopped operating the way from Brazil to Cabo Verde (Sal) due the pandemic and there is no expectation to return its service. So I had to cancel the flight and pay for a new one from Lisbon to Cabo Verde. Looking at the email history you will see that I was informing the situation to the customer service and they offered me to accommodate my booking until the end of 2023. But now they are saying that I have to pay almost double of the amount I had already paid for the booking difference. The pandemic was not my fault nor the fact that the airline company stopped to operate the way from my country. So now, I am trying to solve the problem and continue using the reservation, but I need a better solution from Melia's side. Could you please check my previous emails (case nº 0389**** - booking number 200032****) and return me back with your comments. Look forward to your reply! Thanks again!

We didnt have working ac. When we checked in we complained. They sent a repair person to the room. When we questioned if he fixed it he said he doesnt speak English. It was warm. It was the jet lag day and we were exhausted and didnt have the energy to ask again. When checked out we were told they dont have proof on file that this happened. We paid a hefty price to start here. We chose this hotel based on some past reviews.

I can't get through to number or request call or chat òòccddddffhjjjhgfggjhhkjggggghjijhvvvvvbbbbbhh

Hello dear, I made the reservation in Melia internacional Varadero by your website. I am writing to you because I am outraged by the policy of the Melia International hotel in Varadero. When I booked the hotel, there was a big advertisement about how many restaurants and bars there are here - over 30. In fact, this is not true, it is a big lie and fraud. Almost all bars and restaurants are empty and do not cater to tourists like us. The staff refuse to serve because these are restaurants and bars on the Level. Actually they are empty. You have to go to the other bar in the end of the beach to order even one water. This is complete absurdity. Yes, we are not from the Level. It makes you feel unwanted and miserable. We are definitely not welcome here. When I booked and you took my money, you didn't explain to me that I can't use all the restaurants and bars in the hotel. There was no such information at all, otherwise I would not have come to this hotel. This just isn't Melia. When I booked the hotel, there was no information that there was no wine, no beef and no fresh fish. There was no information that the rooms are not cleaned regularly, that the sheets are not changed (should I pray to change the sheets and towels in a 5-star hotel). There was no information that the mini bar in the room not charging, no coffee and no tea in the rooms. There was no information that we could only have lunch at two buffets that had nothing to eat - terrible salads, nasty chicken and pork, huge lines and waiting 45 minutes to get an omelette, a piece of meat or whatever. There was no information , that we can only have dinner at one buffet. This is not a 5-star hotel, this is a cheap snack bar. This is not Melia. One night ago we had dinner at a Cuban restaurant. Beef and fish were on the menu. When we were there, the staff said that there is only a turkey... no beef, no fish... The A La Carte restaurant serves the same terrible food as in the buffet. There was no wine again, and the dessert was just a square of crème caramel. There was nothing Cuban, nothing tasty. I was also very disappointed with the Tex-Mex restaurant. There were 20 grams of wine , which ran out even before dinner. The beef was only bacon, not steak, the service was again terrible. Today was Cuban day, but this day was again big disaster. The grill-restaurant, which is in the shade, does not allow tourists like us, even though it was empty. Yes, we are not of the Level, sorry I forgot that... We were ushered out to tables in the hot sun right at noon. It was terrible like as desert. It was the same disaster in the Spanish restaurant, which we visited tonight. Again, there was no wine, the food was only ridiculous tapas, which would not have been enough to feed even a child. Not to mention that nothing tasted good and it was a far from Spanish food. The dessert was terrible, there wasn't even any fruit. I am amazed at the quality of the food. I am a woman and I do not drink hard alcohol, nor beer or cocktails. This hotel is complete nonsense!!! In the evening, only one restaurant was open, the line was at least 100 people long. Look at your cameras. I wanted to eat some fruit, but there was nowhere to sit, and I couldn't go to the bar, it's forbidden. When I pay such a huge price to stay in this ridiculous hotel, there is not information. Charge the money like for 5 stars, and the service and food are for a 2-3 star motel. I really regret coming here and spending my money. I have never been to a worse hotel with terrible food. It's a pity that the name of the hotel is Melia and the expectations were in vain. This is not the best hotel, it is the worst I have ever been to. Believe me, I've traveled halfway around the world, but I've never been treated more abusively anywhere and I've never felt the way they treated me and my family. Such a division of people from the Level and others does not exist anywhere. I will never return to Cuba and to your hotel again. I will do the best to give this information out to many people as possible, so they have to know where they are coming and what harsh treatment awaits them. It's a shame because I wanted to have good memories of Cuba. I expect your reply and I hope to take drastic measures so that I can have at least 4 peaceful days until the end of my vacation. Thank you in advance!n

I want to transfer a gift card on to my card I have more points to go on to my card I got a gift card emailed to me

I booked through costco and stayed @melia orlando celebration and they tell me I they don't award rewards points when booked through third parties. Well, That would be the last time we stayed at Melia hotels!. We will never stay at Melia again. All the other hotel chains give points irrespective of how the reservation was made.

We booked seven rooms through a Melia rep it was ammature at best. We spoke to so many different reps that quoted us different rates, different policies on names and credit cards on rooms. We finally got a rep that was there for a while who somewhat took care of us, but she ended up going on maternity leave. So we were left to figure out why our booked rooms were wrong, why promised rates weren't honored. When I tried to make an edit not a cancellation the rep on the phone told me we were past the deadline to do so (it's 7 days within travel "at 3pm their time.") No where on the reservation form does it say that. I recommend booking with hotels.com, you'll likely get better service and a clear edit/cancelation policy.