Suzanne K Uym

Terrible experience! They take your money!

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Please stay far away from Melaleuca! My son wanted to earn some extra money on line and this all natural company seemed like a good choice --- NOT. Here's the problem: * They charge their consultants at least $200 upfront to "work" for them * For a membership you MUST purchase something each month, if not, they will charge your credit card and send you random items you do not want or need * Their products are fine, but over priced for what they are. You can easily spend $80 for a small box of items * It's very difficult to cancel -- you have to download a special form hidden in their website, sign and mail it
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Loss:
$60
Pros:
  • Products are pretty good quality
Cons:
  • Charge your credit card without authorization

Preferred solution: Let the company propose a solution

User's recommendation: Stay away!!!

Anonymous
map-marker Oceanside, California

Adjustment

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I accidentally mailed a gift box to the wrong recipient and discovered the error immediately. I tried to cancel the order and resend it to the correct address but it was on a Sunday there was no recourse at that time. It took quite a while for me to straighten it out because the first agent I spoke to did not give me the best recommendation. When I called back with my concerns, those others I spoke to were very helpful.
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User's recommendation: Make your order during business hours

susana r Iur
map-marker Los Angeles, California

For personal reasons I want to cancel my account:thank you.

I have financial reasons and I can't buying products right now. I return products to the company and I want to refund my money Thank you
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Preferred solution: Full refund

Janice K Dta

HIDE INFORMATION

I thought by cancelling my membership completely it cancelled everything. I received a bill that just states "Melaleuca Renewal". When I called the main number, they claim it's for something totally different like coupons, etc. They refused to refund this amount even though I stated there is NOWHERE that states this is separate and apart from your membership...NOWHERE! So I called the credit card company stating it's a fraudulent charge, and I'm refusing to pay this.
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Cons:
  • Lack of customer service
  • Fraudulent charges and information
  • False advertising

Preferred solution: Full refund

User's recommendation: Do not get involved with this company. They hide much information regarding their company and how they operate. It's definitely a pyramid scheme like everything else. You don't make the $$$$ they claim you can make unless you're willing to work 24/7.....not part time.

Lucy H Vor
map-marker Sidney, Ohio

Damaged product

The packaging of the Attain protein powder was cut and product was all over the remainder items in last shipment
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Preferred solution: Replacement

Gina J Kmt
map-marker New York, New York

Cancel membership

End membership no longer want to ordering is a great company. For vitamins and health products I just cant order from them anymore. Based on my personal life
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Preferred solution: Want to stop membership

User's recommendation: Oder if you want.

Anonymous
map-marker Fayetteville, North Carolina

I want to cancel membership

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My need to cancel my account. I plan to rejoin later. Melanie was professional, courteous and helped me resolve my issue on how to cancell my account.
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User's recommendation: Have an issue or concern do not hesitate you call

Anonymous
map-marker Oscoda, Michigan

Cancel membership and auto delivery

Please cancel auto delivery and membership of Melaleuca products. I no longer can afford to pay this on this day November 1-2021. Sincerely Linda J Spadafore
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Van M Ovn

Burned my gums

I also have had issues with the cinnamon mouth rinse. I take a break from it, but every time I go back to using it, it irritates my gums and burns my tongue where it is numb for days affecting my ability to taste. There is nothing on the bottle that says it's concentrated. There are no instructions that say to dilute with water. But I DID dilute with water thinking that would help and still had the same irritation and burning. I am able to use the peppermint mouth rinse, it is ONLY the cinnamon that does this. I also use the cinnamon toothpaste with fewer issues but honestly I don't notice a huge improvement in my oral health over the cheaper brands in the store. I really gave it an honest try, but this is the last time I use this cinnamon mouth rinse as currently my gums are swollen and painful and the tissues in my mouth are peeling. I stopped using it a few days ago and it's slowly getting better with saltwater rinses. As for the commenters who want to blame the us users for these reactions--we're not idiots, give us some credit that we know what we're talking about and it's the truth. Accept the fact that not every product this company makes is perfect nor is it for everyone. Here are the directions from my bottle (for the naysayers): adults and children 12 years of age and older: vigorously swish 20 mL (4 teaspoonfuls) between your teeth twice a day for 30 seconds and then spit out. Do not swallow the rinse. children 6 years to under 12 years of age: supervise use. children under 6 years of age: do not use
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Preferred solution: first, an acknowledgement that this product severely irritates the gums of some people. do more research to figure out what we're reacting to and reformulate the product.

User's recommendation: avoid. not worth the risk of burning your mouth

Maria S Szj

Want to cancel my account

I want to cancel my account because we moved to another country. How do I cancel my account. Please get back to me
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Preferred solution: I want to cancel my account

Anonymous
map-marker Gulf Breeze, Florida

Response to email

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I am not angry with Melaleuca, I made a decision that was best for me to cancel my membership. When I enrolled it was to help my daughter-in-law who was new with the company. I never had intentions of selling the products, but I liked them and enjoyed that they were plant based and environmentally friendly. I live on the water and that is very im important to me.
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User's recommendation: The products are wonderful

Anonymous

Bad Customer Service

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Melaleuca - Bad Customer Service
We ordered the Tough N' Tender... on the fourth refill I noticed these strange floating pieces in the liquid. It was getting worse, so I made a fresh bottle, and it happened again. I reported it to Melaleuca, and crickets... not a response. Why not even a "thanks for letting us know"? Needless to say, after that incident, the monthly 35 points requirement or they auto ship and bill you, paying for shipping costs, we sent in the cancellation form. We received the confirmation of the cancellation, so we'll see if it worked.
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User's recommendation: Just be aware and research this company

Amayia Gpm
map-marker Irmo, South Carolina

Returns

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Had to return product, but I was moving. Correct product was sent to new address and a label to return product that was incorrect. However I expected after two call the label either by email or old address. So issue was resolved afer I arrived at the new address.
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User's recommendation: Double check

Amayia Gpm
map-marker El Paso, Texas

Returns

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SadWrong type of performance box ' Xxxx'''xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxcccccccxxxxcxxxxcxxxxxxcxxxxxxxxcxxxxxxxxxxxxxxxxxxxxxxxxxxccxxccxxxxxxxxxxxxxcxxcx
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User's recommendation: Ask for return by email

cassandra w Koo
map-marker Richmond, Virginia

cancel

wish to cancel not happy with servicesI do not feel I need To elaborate anymore I would just like to have this cancel thank you
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