Bill M Les

Piece of junk

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Had problems three months after installation. Service guy came fixed the lift, of course now out of warranty, The lift fails again and no longer warranty.

Total piece of junk would never recommend it. Tried calling customer service at 10 AM Eastern time was said to leave a message during business hours, which 10 oclock as well within their business hours

View full review
Loss:
$1300
Pros:
  • Work great for the first three months
Cons:
  • Failed twice within a year

Preferred solution: I would like to get it, repaired without it costing more than the price of the damn chair

User's recommendation: Run away

Olivia Y Mmv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

NO CUSTOMER SERVICE

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Bought the lift chair a year ago...it just stopped working. Of course, it had to die in the full extended position.

Was promised a service call to no avail. Have left several messages to no avail.

View full review
Pros:
  • Comfortable chair
Cons:
  • Should be able to have a life expectancy over a year

Preferred solution: service

User's recommendation: Do NOT buy this product

Gerald H Rnn

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Carlsbad, California

No way to get after sale response

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Mega Motion Lift Chairs - No way to get after sale response

Stopped working no response from company to a friend (Veteran) who is dying

He was excited and handled sale on his own he should have had someone help and bought chair locally

View full review
Loss:
$2800

Preferred solution: Let the company propose a solution

User's recommendation: Run don’t buy

William K Bax

I bought 2 power lift chairs for Christmas last year. The hand control on one doesn`t work with the massage control. Serial # is Zd52971****MMO. Model # NM1652S0-AWI-C01

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

If I hold the buttons down too long all led`s will come on like it`s shorting out. You can reach me at 605-660-****.

Would like to get it fixed. James Kennedy-Mary Uhrich marymbluebird@***.com

View full review
Pros:
  • Great for sleeping at night

Preferred solution: Let the company propose a solution

Anonymous
map-marker Coraopolis, Pennsylvania

Dont buy there product

I bought the lift chair 4 months ago and the actuator stopped working leaving my dad who is unable to move on his own stuck in the chair all the way back with no way to get him out. we had to get several people and lift him out of the chair.

I have tried contacting service and they transfer me to voicemail of a lady that I have left multiple times with no call back.

I had to go buy another chair so my dad could have a place to sit and lay back. I am very unpleased with the service to get a simple part.

View full review
Anonymous
map-marker Corpus Christi, Texas

Do not buy this defective chair

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I am 89 years old and-have a bad knee and it really hurts when I walk so all I can do is sit and watch t v---I have a mega motion chair that I have to have rise up high so I can get up to my walker---my chair works sometimes but after about a hour of usage the chair goes down to a siting position but will not rise anymore so (I am in a down position and can not get up so I have to call for help..it takes two strong men to lift me up out of the chair---I have complain about this for two years and mega Motion will not help me--I am afraid I will have a heart attack and die in this chair someday caused by this terrible chair lift

View full review
Anonymous
map-marker Springfield, Missouri

Mega Motion Lift Chair Review

Bolt fell out of chair on the lift part of chair .need help with chair we called no results. I hope you all care about customers.

View full review
Reason of review:
Poor customer service
Anonymous

Mega Motion lift chair Co. has no customer service values

My mothers Pride Lift Chair's handset control stopped working so after trying a few tests from an online repair site to try to get it work myself, the results ended up in failure. I had to call the original Wallgreens I bought the chair from for my disabled mother.

Wallgreens didnt have the part in stock and gave me the number to reach Pride Lift Chair to obtain a new one. This is where my nightmare began. After calling Pride Lift Chair they sent me to another division called Mega Motion which is the only way to get that handset part. After informing the lady on the phone that it was an emergency that I receive the part as soon as possible and explained that the chair was detrimental in the every day movement and care of my mother, not just an entertainment need.

I exclaimed I would even pay extra for the fastest shipping. The lady seemed nice and told me she understood, put a rush on the order and I would have it within three days. On the day I waited for the parts arrival, nothing showed up. I called the initial lady I talked to, which I had to leave a message on her voicemail, asking for a call back and a tracking number for the part to check to see where it was at.

She never called me back. At that point I asked to speak to another associate to see if I could get my answers and the new lady I spoke to said she would have to check with the first lady and couldn't check herself on the computer. When I asked her why she couldn't check herself she just said that's the way it was. Another day passed, still no part or callback from either associate telling me where the part was at or what was going on.

I called again asking for a different associate or manager now to inform me of why I wasn't receiving my handset control. Again I was told it was out and now I was going to expect it three more days again without any reason other than the first lady was wrong and shipping didn't go out til the first day of the week. Again I waited, now it has been a full week from my initial emergency request, when the time came again I didn't receive a part. Every time I called for a tracking numbers or answers I was now getting voicemails with no associates calling me back.

I finally called my wallgreens rep and asked her to also call for me to find out what was going on and to search for another place I might be able to get this much needed part. My wallgreens rep started getting angry at Mega Motion as well saying she was getting voicemail, no answer and no responses. Still after two weeks I received no part, no answers and no idea why they were being unresponsive. I couldn't wait and had to find a specialized medical part dealer on the opposite side of town which had ONE remote that might work with the chair and I had to pay over 132.00 dollars for , instead of getting the remotes with my warranty that was still good from Mega Motion.

Two weeks later the Wallgreens Rep and I got in touch with the manager who informed me that the reason for the delay was the remote was on back order. So why wasn't I just told that in the begginning? I was actually lied to, two different times by the associates telling me two different dates for when I would have the part. The manager apologized, this is now two and a half weeks later, and sent me two more remotes for free for the trouble which I did receive.

It still does not make up for the poor communication, lies I was told,and the extra care from nurses I had to pay and provide my mother while the chair was useless for two weeks. Mega Motion turned my life upside down for a toal of two and a half weeks for one part. Their customer service is absolutely horrible. They do not care or have any courtesy or respect for their clients.

Do not use them, if you have to, be aware that if your chair breaks or has any issues you are going to have problems trying to get it fixed.

View full review
5 comments
Guest

At least you were able to talk to someone. We haven't been able to reach the company by phone OR email.

Their customer service is worse than a bad joke.

Guest

I am having EXACTLY the same problems described here and in the other comments. Smooth talk and no action from Customer Service, then nothing but voice mail that doesn't get returned.

Guest

Do not buy Mega Motion recliner. Great price but if you need service FORGET IT.

I have been trying for months. Email no response. Phone call no response. Local dealers can't find.

Bought through SamsClub. Joke. I bet the distributor just buys them at great prices.

Resells and doesn't care about the customer. Just cares about inventory turn.

Guest

My 83 year old mother's chair broke down Mid January and is still not fixed. My step dad bought the chair for $531.79 at Walgreens and feel at this point that there should be a refund and they can come and get the chair or we will junk it!

It is very poor quality and need something done...either fix it NOW or refund the money!!

Guest
reply icon Replying to comment of Guest-948656

I am having same problems with the company. Our chair which is for a handicapped individual has broken after nine months.

I have called and emailed numerous times with NO reply's.

Why sell something if your customer service or repair center is not accessible. POOR COMPANY/POOR CUSTOMER SERVICE

View more comments (4)

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article