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| map-marker New York, New York

Shady, unprofessional and unreliable

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Updated by user Dec 27, 2024

N/A

Original review Dec 26, 2024
When trying to secure our business, Ed the salesperson/ associate couldn't send enough emails or call enough times all Johnny on the spot. Then when we receive our new copy machine, they are unable to hook all of our computers to the new machine.
We never got the first bill because they used some 15 yr old address for our contract billing, despite us giving our current address and that being where the machine was delivered.
They have the nerve to charge late fees on a bill they sent to another city.

It has already become more difficult to contact anyone.
2 monts we try to inquire about receiving our 70' TV that was a signing bonus incentive [ we still haven't received it]. They started billing insurance on our bills which was not in the contract, one I explicitly made sure had the monthly charge in writing when signing. There is no way to get our included toner refils which should be free and it take 3 weeks to get a response. Then they lie about solutions and don't answer when you call and email.
We have yet to have the billing corrected, to receive our incentive or have supplies sent to us and set up to send when we need it.
I have NEVER done business with such an unprofessional scam shell front of a business and HIGHLY RECOMMEND NOT trusting them to even shred your paper for free-much less enter into paid contracts with them for ANY services.

If you see this company - run. Don't get played.
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Preferred solution: The TV we were supposed to get, customer service. Corrected billing, and supplies.

User's recommendation: Avoid at all costs

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