Medtronic Complaints and Reviews
Work for medtronic no good. Every time they seen something, say something. But truth is, if you say you get in trouble. Management fire you. Disgusting working place. Team leader kept give you hard time and after you talk to supervisor, they dont care what you trying to say. They just kick you out, bcoz you say truth. Dosen't matter team leader wrong..Read more
#1011540 by anonymous
It was bad enough getting multiple calls from the company concerning upgrading my pump, but am tired of their bs concerning billing. Received my bill yesterday, and today I am receiving calls concerning payment. When I called the company I was told I the call was generated because I had an outstanding balance. Really? This has seriously got me thinking I may just go back to the injection pens. I have never been happy dealing with this company....Read more
#1007985 by anonymous
I use to work for Medtronic Diabetes. The company is a big mess. They work out of 3-4 different systems that do not communicate with one another. They do not know how to track their customers. Management does not care about customer issues, all they care about is hitting their monthly, quarterly and yearly numbers. Management does not value their employees, therefore, the employees do not value their job and employees do not provide the kind of...Read more
Medtronic Shipping Service Review
by anonymous #980566
Service by Medtronic has declined steadily over the years. They're support people are less and less competent. Received my new 603G over a week ago and it came with the wrong CGM transmitter. Over a week to get a return call only to find out it will be another week until I can use the pump because they're on back order. Ridiculous!!!
Supplies For Medtronic Insulin Pump Review
by anonymous #977496
Every time we order supplies we always have to call a follow up we are about ready to switch supplier or go back to Nova log. It always something but amazingly after u call It gets resolved ..... WHY DO WE HAVE TO CALL AND ASK WHERE IS MY ORDER!!!!!
Medtronic Minimed 530G Insulin Pump Review
by Angelic777 #969440
The 6 day enlite sensor NEVER lasts 6 days. I am lucky if it doesn't detach by the 4th day. The sensors are over-priced and NEVER stay in tact. I have been using this horrible senor for a year & I feel as if I have been scammed by Medtronic.
Medtronic Minimed Insulin Pump Review
by anonymous #883420
Terrible and stressful. I had rather *** on an electric fence than deal with Medtronic. I have been a customer for 5 years and reordering supplies is still a hassle. It is ridiculous.
I have the same exact problems as previous customer, plus a couple extra that make me actually want to switch back to injections. I would not look forward to injections due to me having to stick myself over 7 times a day. The 630g is HEAVY. As an active person who likes to run I have to leave this at home.Thus sometimes creating my bg to sky rocket because I have been without insulin for an hour. I can't even do yoga with it on cause it pulls my...Read more
Terrible customer support on all levels. Billing, order supplies, addressing issues with product (insulin pump), replacements. Prepare to be transferred and left on hold for an extended period of time no matter what department you call - that is after being stuck in the lengthy automated system. If you encounter an issue, it may take 2-3 times before they can properly resolve and most times I've had to resolve myself with help from the internet...Read more
While there are some nice improvements to the 630G from my previous paradigm model, it seems it comes with loads of negatives. Here are my top complaints: 1) Alarms go off one after another - you clear one for the next to pop up and it gets beyond agitating. Not to mention only being able to delay another notification (say if your blood sugar is a bit higher than normal) for 3 hours. Its not pleasant having to be woken at 3AM to know you STILL...Read more
The 630G belt clip pin falls out. They should make the screen to read upside down like a apple product. If you wear on belt and try to look down to read it is upside down. You must unclip from belt every time and the belt clip keeps failing. Two have failed already and when I called they are on BACK ORDER. If they had a holster for this pump that might help but the new belt clip is junk. When they sold this pump they said it was there best but I...Read more
On 12/26/16, I ordered pump supplies online. On 1/4/17, I called in, on hold for 1hr before finally speaking to who I thought might be the right real person to speak to. They informed me my order was pending a new script. Why did I have to call in to find out this information when all my notifications are setup for my account and they have my cell phone to call me/text me? Turns out they still had the wrong doctor on file, which I had updated...Read more
I order a replacement pump transmitter in Nov. after not receiving it I called on Dec 30 and was told that it was shipping the same day and I should have it no later than 1/4. I called on 1/3 to get tracking and was put on hold back and forth for a period of over an hour only be told my case worker was out due to the holidays and that someone will give me a call back with an update. Well it is not 1/5 and I have not received a call or my...Read more
I am a physicioan on their pump and called on the 15th of December 2016 to get supplies. My endocrinologist faxed a new perscription for my supplies the next day and I told them I would pay with my credit card and forget about my insurance because I was running out of my supplies. I was told my order would be shipped in 4 days. It is now the 30th of December and I can't get through to anyone just a recording that says they are working on my...Read more