Medshop Express

Wrong idem sent honey halls, wanted, Butterscotch hall, been waiting for you to reproduce them and though I would receive them.

Paid but goods never arrived

I ordered 4pkt of salonpas patches for a total of $43.96 plus postage of $14.00 total $57.96, so how did $82.59 get taken out of my bank account.

I ordered some items from Medshopexpress.com and in place of the usual postal service, I chose to use Fedex service and discovered that, although Medshop says that this service is discounted 70% from normal rate, they do not pay for a door to door service and so the parcel come to your country with some additional handling fee to be paid (plus the VAT and duties specific of the destination country as well....).

I wrote them to complain about that and the reply was annoying, politically correct but useless.

I'll never buy from them anymore and asked them to cancel my account...

My order was shipped as complete, but actually was only partially filled. I called the customer service number, and the phone was immediately answered by a very helpful and friendly person ( no pushing six keys to get to talk to someone!).

She checked on my order (No. 445339), verified what should have been sent and what was missing, apologized for the problem, said she'd check with her supervisor and would send out the missing part of the order. The next day she phoned back to report that the remaining items had just been sent and I'd get them in a few days and again apologized for the incomplete order.

I did receive the rest of the order shortly. It was a pleasure to deal with customer service, have them address the problem so quickly and not to be put on "hold" or get sent to several extensions.

On the 07/26/2012 I ordered 12 x Revlon colour Permanent Medium Auburn # 42 from 'Medshop Express' and paid through paypal $81.80 US / $80.03 AUD.

I have as yet not recieved this order. I took longer to follow up the order as I figured the distance travelled was a consideration. I received a notification from Paypal that the order had been shipped to me, how ever due to circumstances beyond my controll I am unable to furnish you with a transaction

ID # . Susan Wood

3/40 Macrossan Street

Childers, Queensland 4660

Australia. Phone number 07 4126 ****

I ordered Primatene Mist from MedshopExpress.com on 6/1/2011 and paid to have it shipped via UPS. Since I hadn't received my product yet, I decided to go the email that they sent me track my package.

Needless to say, there was no tracking information. I went to the MedshopExpress website looking for a customer service number, and guess what…. NO PHONE NUMBER. You have to first register with the company and then you can email them a ticket.

Well a lot of help that was, I just got a generic email back saying that my order has been updated. Updated? What does that mean? I don't need an update, I need my order..

Hello? Remember I ordered Primatene Mist…… I can't breathe!!!!!

Never again will I use this company. Who would drop the ball on something as important as someone being able to breathe?