Pleeb

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Verified Reviewer
| map-marker Virginia Beach, Virginia

Ordered three of the same item. Only one was useable

Medshop Express - Ordered three of the same item. Only one was useable
Ordered 3 vitamin E ointments. One had no seal on the bottle and third one lid pulled right off without even twisting it. Both appeared to have been used. Contacted them, sent photos of package per their request. Heard nothing. Contacted them again. Tried to call. No answer. Finally got thru and they had the nerve to say I took too long to contact them .never got a replacement. I I would not ever use them again.
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User's recommendation: Don't use them

Debra G Gdk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Livonia, Michigan

Want an exchange

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Medshop Express - Want an exchange
Medshop Express - Want an exchange - Image 2
Wrong idem sent honey halls, wanted, Butterscotch hall, been waiting for you to reproduce them and though I would receive them.
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Loss:
$8

Preferred solution: Let the company propose a solution

User's recommendation: No problem on referring Medshop Express

Allen Y

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

This is a fake website

Medshop Express - This is a fake website
Paid but goods never arrived
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Loss:
$34
Reason of review:
Problem with delivery

Preferred solution: Full refund

Glyn M
map-marker Melbourne, Victoria

Price of goods

I ordered 4pkt of salonpas patches for a total of $43.96 plus postage of $14.00 total $57.96, so how did $82.59 get taken out of my bank account.
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Reason of review:
Pricing issue
Anonymous
map-marker Irvine, California

European Buyers: stay away from Medshopexpress

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I ordered some items from Medshopexpress.com and in place of the usual postal service, I chose to use Fedex service and discovered that, although Medshop says that this service is discounted 70% from normal rate, they do not pay for a door to door service and so the parcel come to your country with some additional handling fee to be paid (plus the VAT and duties specific of the destination country as well....). I wrote them to complain about that and the reply was annoying, politically correct but useless. I'll never buy from them anymore and asked them to cancel my account...
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Loss:
$75
Reason of review:
Poor customer service

Preferred solution: Full refund

Anonymous
map-marker Minneapolis, Minnesota

Excellent service

My order was shipped as complete, but actually was only partially filled. I called the customer service number, and the phone was immediately answered by a very helpful and friendly person ( no pushing six keys to get to talk to someone!). She checked on my order (No. 445339), verified what should have been sent and what was missing, apologized for the problem, said she'd check with her supervisor and would send out the missing part of the order. The next day she phoned back to report that the remaining items had just been sent and I'd get them in a few days and again apologized for the incomplete order. I did receive the rest of the order shortly. It was a pleasure to deal with customer service, have them address the problem so quickly and not to be put on "hold" or get sent to several extensions.
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Reason of review:
Good customer service
Alexys Rde
map-marker Wollongong, New South Wales

Non arrival of order

On the 07/26/2012 I ordered 12 x Revlon colour Permanent Medium Auburn # 42 from 'Medshop Express' and paid through paypal $81.80 US / $80.03 AUD. I have as yet not recieved this order. I took longer to follow up the order as I figured the distance travelled was a consideration. I received a notification from Paypal that the order had been shipped to me, how ever due to circumstances beyond my controll I am unable to furnish you with a transaction ID # . Susan Wood 3/40 Macrossan Street Childers, Queensland 4660 Australia. Phone number 07 4126 ****
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2 comments
Alexys Rde

Replacement of 12x revlon hair colorant arrived today. thanky you to all at medshop express :grin

Alexys Rde

Medshop Express have contacted me and have forwarded me a replacement shipment, yet to arrive. Will keep you advised.

Thank you Medshop Express. :grin

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Anonymous
map-marker Halethorpe, Maryland

WTF happened to my order??

I ordered Primatene Mist from MedshopExpress.com on 6/1/2011 and paid to have it shipped via UPS. Since I hadn't received my product yet, I decided to go the email that they sent me track my package. Needless to say, there was no tracking information. I went to the MedshopExpress website looking for a customer service number, and guess what…. NO PHONE NUMBER. You have to first register with the company and then you can email them a ticket. Well a lot of help that was, I just got a generic email back saying that my order has been updated. Updated? What does that mean? I don't need an update, I need my order.. Hello? Remember I ordered Primatene Mist…… I can't breathe!!!!! Never again will I use this company. Who would drop the ball on something as important as someone being able to breathe?
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Loss:
$46
2 comments
Guest

I have the same problem, i did'nt recive my oder since 3 month, what are the soulution? and how to gets back the money???

Guest

i just read someone elses complaint and it was similar. its hard to trust mail orders, things get lost all the time.

does your insurance cover retail pharmacy? if they do i suggest using them.

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