Unclaimed
Medshop Express Reviews
163
CLAIMED LOSSES
7
TOTAL REVIEWS
2.6K
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Medshop Express Reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerWant an exchange
Wrong idem sent honey halls, wanted, Butterscotch hall, been waiting for you to reproduce them and though I would receive them.
User's recommendation: No problem on referring Medshop Express.
ID
Location
Livonia, Michigan
Loss
$8
Preferred solution
Let the company propose a solution
New Reviewer
This is a fake website
Paid but goods never arrived
ID
Reason of review
Problem with delivery
Loss
$34
Preferred solution
Full refund
New Reviewer
Price of goods
I ordered 4pkt of salonpas patches for a total of $43.96 plus postage of $14.00 total $57.96, so how did $82.59 get taken out of my bank account.
ID
Location
Melbourne, Victoria
Reason of review
Pricing issue
European Buyers: stay away from Medshopexpress
I ordered some items from Medshopexpress.com and in place of the usual postal service, I chose to use Fedex service and discovered that, although Medshop says that this service is discounted 70% from normal rate, they do not pay for a door to door service and so the parcel come to your country with some additional handling fee to be paid (plus the VAT and duties specific of the destination country as well....). I wrote them to complain about that and the reply was annoying, politically correct but useless. I'll never buy from them anymore and asked them to cancel my account...
ID
Location
Irvine, California
Service
Fedex Door-To-Door Delivery Service
Reason of review
Poor customer service
Loss
$75
Preferred solution
Full refund
Excellent service
My order was shipped as complete, but actually was only partially filled. I called the customer service number, and the phone was immediately answered by a very helpful and friendly person ( no pushing six keys to get to talk to someone!). She checked on my order (No. 445339), verified what should have been sent and what was missing, apologized for the problem, said she'd check with her supervisor and would send out the missing part of the order. The next day she phoned back to report that the remaining items had just been sent and I'd get them in a few days and again apologized for the incomplete order. I did receive the rest of the order shortly. It was a pleasure to deal with customer service, have them address the problem so quickly and not to be put on "hold" or get sent to several extensions.
ID
Location
Minneapolis, Minnesota
Reason of review
Good customer service
New Reviewer
Non arrival of order
On the 07/26/2012 I ordered 12 x Revlon colour Permanent Medium Auburn # 42 from 'Medshop Express' and paid through paypal $81.80 US / $80.03 AUD. I have as yet not recieved this order. I took longer to follow up the order as I figured the distance travelled was a consideration. I received a notification from Paypal that the order had been shipped to me, how ever due to circumstances beyond my controll I am unable to furnish you with a transaction ID # . Susan Wood 3/40 Macrossan Street Childers, Queensland 4660 Australia. Phone number 07 4126 ****
2 comments
ID
Location
Wollongong, New South Wales
WTF happened to my order??
I ordered Primatene Mist from MedshopExpress.com on 6/1/2011 and paid to have it shipped via UPS. Since I hadn't received my product yet, I decided to go the email that they sent me track my package. Needless to say, there was no tracking information. I went to the MedshopExpress website looking for a customer service number, and guess what…. NO PHONE NUMBER. You have to first register with the company and then you can email them a ticket. Well a lot of help that was, I just got a generic email back saying that my order has been updated. Updated? What does that mean? I don't need an update, I need my order.. Hello? Remember I ordered Primatene Mist…… I can't breathe!!!!! Never again will I use this company. Who would drop the ball on something as important as someone being able to breathe?
2 comments
ID
Location
Halethorpe, Maryland
Loss
$46
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Replacement of 12x revlon hair colorant arrived today. thanky you to all at medshop express :grin
Medshop Express have contacted me and have forwarded me a replacement shipment, yet to arrive. Will keep you advised.
Thank you Medshop Express. :grin