Medivet UK
Medivet UK Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Medivet UK has a 1.8 star rating from 1 review and overall customer sentiment is negative; see Medivet UK reviews reporting dissatisfaction.
Positive Feedback
The clinic offers 24 hour service and reviewers note clinical care appeared acceptable during treatment.
Negative Feedback / Risk Areas
- Awful customer service and lack of response to formal complaints, matching broader Medivet customer complaints.
- Billing problems including duplicate charges, unclear invoices, and threats of collections.
- High price level and limited transparency around refunds and account details.
Key Takeaways for Future Customers
- Confirm payments and keep records before and after visits.
- Expect possible customer service delays and check membership or auto-ship/subscription settings if applicable.
- Consider alternative practices if billing transparency and communication are priorities.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Medivet UK has a 1.8 star rating from 1 review and overall customer sentiment is negative; see Medivet UK reviews reporting dissatisfaction.
Positive Feedback
The clinic offers 24 hour service and reviewers note clinical care appeared acceptable during treatment.
Negative Feedback / Risk Areas
- Awful customer service and lack of response to formal complaints, matching broader Medivet customer complaints.
- Billing problems including duplicate charges, unclear invoices, and threats of collections.
- High price level and limited transparency around refunds and account details.
Key Takeaways for Future Customers
- Confirm payments and keep records before and after visits.
- Expect possible customer service delays and check membership or auto-ship/subscription settings if applicable.
- Consider alternative practices if billing transparency and communication are priorities.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
London, England
Poor and unpleasant service, lack of response to complaint
- Cat ill Feb 2020; two days of tests with no diagnosis and billing issues.
- No information or response after complaints; unprofessional and overpriced.
Very disappointed and upset with our treatment by Medivet Hendon and Medivet as an organisation. Our cat was unwell in Feb 2020, fortunately after a two day stay which seemed to consist of a set of tests and no real diagnosis she seemed to recover and came home.
So far so good. The clinical care appears to have been ok. Their admin team offered to deal directly with the insurers and took payment on the first day for the excess and the co-pay. They then tried to take this payment again!.
We did not hear anything more until July 2020 (5 months later!!!), we received a letter with no supporting information, claiming we owed them further funds. A week later we received a further unpleasant letter threatening to pass the matter to their collections team. Still no supporting information. I contacted them and managed to obtain invoices and account information such that I was able to pay.
I asked to make a formal complaint regarding their lack of transparency and their tone.
I received nothing from them. I escalated to Medivet regional, and received nothing from them either. Overall they are unprofessional and incompetent in how they run their service delivery (I hope and believe their clinical care is ok).
They are of course over-priced. but that goes without saying.
Save yourself an unpleasant experience, find a non-medivet practise.
- 24 hour
- Awful customer service
User's recommendation: Save yourself an unpleasant experience, find a non-medivet practise.
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.