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Medina Hospital

Medina Hospital

What is your customer experience with Medina Hospital?

Medina Hospital Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Medina Hospital has a 2.9 star rating based on 2 customer reviews and consumers are mostly neutral; Medina Hospital reviews note care strengths but recurring concerns about customer service and billing.

Key Takeaways for Future Customers

  • Expect solid clinical care in emergency settings but mixed inpatient experiences.
  • Prepare for possible communication gaps when calling and follow up on charges or deposit policies.
  • Read patient reviews and customer complaints to set expectations before admission.

Negative Feedback / Risk Areas

  • Frequent reports of no one answering phones and poor responsiveness from staff.
  • Complaints about delayed care, lack of consent for medications or tests, and understaffing.
  • Issues with billing, deposit demands, and unresolved reimbursement concerns.

Positive Feedback

Reviewers praise specific clinical care in the ER and individual staff who provided good care for patients like a fiancee or family member.

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Show reviews that mention
room pain management pain pills pain meds prescription problem care medina general general hospital ozamis city
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michele R Utd

Hippa violations

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AI Highlights
  • - I waited in the waiting room for a cat scan.
  • - The technician asked why and what symptoms I had in front of everyone, and I felt embarrassed.

I was sitting in tbe waiting room waiting to get a cat acan. The te h came lut in front of everyone and asked why/and what symptoms I was having.

There was a room full of plp and it was a very personal reason. I was really embarrssed

Reason of review:
Poor customer service
View full review
Hollace Ojp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Ozamiz City, Northern Mindanao

Medina Hospital , Ozamis City

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AI Highlights
  • - Called eight times; only automated voice, no staff.
  • - Deposit required to release; questions about reimbursement for wasted time and calls.
Updated by user Mar 04, 2018

My Fiancee is out of Hospital now , but still NO one answers the number/s

Original review Mar 03, 2018

My Fiancee was in Medina Hospital - Ozamis City , I am in Australia.

I Called them 8 Times and each time I get a automated voice, I was put through to Admin - NO Answer, I was put through to the Operator - NO Answer.

There is NO one to answer the Phones, how is anyone supposed to find out the condition of loved ones If NO ONE is there to answer a phone.

Now they wont release her until she pay a deposit - what about the Peso's they Owe me for Wasted time and Calls - are they going to Reimburse me or take it it off the deposit my Fiancee has to pay - NO they wont

Loss:
$61
Pros:
  • Care they provide for my fiancee
Cons:
  • No one there to answer phones
Reason of review:
Poor customer service

Preferred solution: Price reduction

View full review
Anonymous

Medina Hospital - Medical Care Review

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AI Highlights
  • - Mom with Alzheimer's was taken by ambulance.
  • - She was ignored and treated poorly.
  • - Tests and meds were given without consent; understaffed.

This is an almost identical experience to my own. My mom was taken by ambulance for trouble breathing, wheezing and weakness.

The ER was great, until she was moved to 2 north. My mom is 88 with Alzheimer's. She was ignored, treated like a nuisance and ignore. They ordered consults and tests without consulting me.

Failed to return calls unless i called repeatedly. They were angry and frustrated they had to have an aide in her room. They called me to stay overnight to be a baby sitter. Complained they were understaffed.

She has Alzheimer's so they orderd a neuro consult and did a head ct with no authorization. They claim she was "agitated so gave her an antipsycotic and an anxiety med, all without asking or informing me. She was dirty smelled bad and so weak she couldn't stand up. All this after 2.5 days in there!

So much more happened too.

I would not leave a dog in this place and will never go back. Such a bad experience for my mom and us.

Reason of review:
Bad quality
View full review
Anonymous

Medina Hospital - Customer Care Review

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AI Highlights
  • - ER was fine; second-floor room crowded; IV delay; meds refilled without permission; 30-min wheelchair wait.

I had to go to Medina General Hospital ER on Tuesday. Had absolutely no problem with ER.

The problem was the second floor where my room was located. My IV was pulled out by someone tripping on the hose. It took 2 hours for someone to insert it again. 2 HOURS.

Every time I asked for it to be fixed, they said someone was on the way. That did not happen for 2 hours. The pharmacy also filled a prescription for a cream and a nasal spray that I was never asked about. I never gave permission to refill them.

When discharged, I had to wait 30 minutes for a wheelchair. I told my wife to get one and we left the facility. The room I had was crowded and cramped. You could not move around at all.

There were 2 beds in a room too small for even 1 bed. It was more like a prison instead of a health care facility.

I will NEVER go to Medina General Hospital again. Ronald Belock 330-241-****

Reason of review:
Poor customer service
View full review
Anonymous
map-marker Willard, Ohio

Medina Hospital Pain Management Doctor Review from Willard, Ohio

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AI Highlights
  • - Referred to pain management at Medina; the clinician wouldn't prescribe pain meds for an acute hip/leg issue, saying I shouldn't be on them.

I'd been referred to pain management by my pcp. She wouldn't give any more pain pills for hip/leg pain I'vebeen having for awhile with lot's hip surgeries.

Waited a week for appt with Paul Shin at Medina Hospital and he immediately started talking to me about how I Shouldn't be on pain pills and wouldn't give me a prescription to keep me comfortable till I could get in with orthopedic Dr who did my surgery. What kind of pain clinic won't give pain meds when there's an acute problem. I'm disgusted with the way people are being treated any mor when I called in to get appt he said to make sure I had enough pain meds to get me through till I see them, wouldn't you take that as pain meds would be offered.

What is wrong with pain management clinics as CC. They should let people know they're not going to be helped or given pain pills!

Reason of review:
Poor customer service
View full review

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