Keila W Opo

Refund

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I received a defective product that almost ruined my brand new mattress. They expect me to pay to ship this defective pillow back to them before I can get a refund Terrible customer service
View full review
Loss:
$80

Preferred solution: Full refund

User's recommendation: Don't bother!?

Lori H Cgr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refund

I ordered wrong item, returned item through mail but never received reimbursement . Just wondering if I will receive reimbursement
View full review

Preferred solution: Full refund

User's recommendation: Good product

Anonymous
map-marker La Vista, Nebraska

Been buying Medillow Pillows for Many Yrs! After the ''Modificarion' of the Pillow with the sewn in center that holds the water, I have developed a Terrible Algae-stinky smell throughout my pillow!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
.I am a single responsible Senior with my Pillow UNDER WARRANTY. Within a Yr of having my former/current Pillows I am dutyfull in changing the water even TWICE--a Yr. to keep my Pillows! I was told to add a tsp. of Bleach to the water & refill it. Guess what? The smell is still there, AS THE COVERING CASE STILL HOLDS THE SMELL--OF ALGAE OR SOME GROWTH IN THERE. IT SHOULD NEVER OF OCCURED, AFTER FOLLOWING C.SERVICE DIRECTION TO FIX THE PROBLEM. ODOR IS ON MY BOTTOM SHEET OF HEAD SPACE ON THE BED, & UPPER BLANKET BY HEAD. I NEVER EVER---have had this ISSUE--BEFORE WITH MEDIFLOW. C.S. HOWEVER,WILL BE CONTACTED YET AGAIN FOR A REPLACEMENT AS THEIR EITHR IS A PINHOLE SOMEWHERE, OR--THE CENTER WATER SOMEHOW IS CREATING THIS SMELL NO MATTER HOW I CARED FOR THEE PILLOW ITSELF. I'M CALLING MEDIFLOW TODAY TO HONOR MY WARRANTY--$$$& MONEY SPENT, AS I HAVE SPENT PLENTY OF MY PILLOWS PRIOR. AGAIN, THE SMELL SHOULD NOT OF OCCURED DUE TO MY CARE. THE SMELL ACTUALLY IS PICKED UP ENTERING MY BEDROOM---WHICH IS VERY CLEAN & KEPT. ...THE BLEACH DID NOTHING--AS THE SMELL IS STUCK IN THE PILLOW COVERING --THAT CANNOT BE TAKEN OFF OR WASHED & HAS NO ZIPPER. DO THE RIGHT THING HERE, FOR A GOOD CUSTOMER & RE-VISIT YOUR DESIGN & ISSUE i AM HAVING .HONOR A WARRANTY --AS THE SMELL SEEPS OUT ON THE COVERING THAT CANNOT BE WASHED. THE BLEACH DID NOT WORK.
View full review

User's recommendation: REPORT ANY/ALL ISSUES W/PILLOW -& EXPLAIN ISSUES & HONOR WARRANTY WITH THIS HASSLE!!

1 comment
Guest

I am experiencing the SAME issue as this customer! The MAN in customer service won't honor my warranty on file, as I cannot pack up/pay postage a smelly pillow, as I'm home with Covid for thee 2nd time, and cant go to all that work....at this time.

Long time customer, -- can't stand this Algae smell as well! Hope he does the right thing, & 1. solves the problem, (i also took his suggestions for smell, but it did NO good. 2.

Honors my warranty--& I can send it later when I can get well.

Frustrated with with the so called change/betterment of the pillow design. :( MAC

Anonymous
map-marker La Vista, Nebraska

I ALSO AM GETTING A ODD MOLDY OR WEIRD SMELL PERMIATING MY PROTECTIVE COVER CASE! THE REAL ORIG. MEDIFLOW DID NOT DO THIS. WISH TO CONTACT WARRANTY & SPEAK TO MEDIFLOW.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
STILL UNDER WARRANTY---- WANT A NEW PILLOW TO TRY --YET FEARFUL IT WILL HAVE SAME ISSUE. ?? THIS ODOR SHOULD NOT HAPPEN. I AM THE ONLY ONE WHO SLEEPS ON THIS PILLOW---LIVE ALONE, & BOUGHT THE ORIG. PILLOWS FROM FORMER CO. NOT HAPPY. WHEN I CALL, THE CO. OR CUST. SERV. I GET A RECORDING!!! NEED DIRECT CONTACT TO SPEAK TO SOMEONE.
View full review
Sage V

Mediflow Water Pillows

I have had a Mediflow Water Pillow for two months, and for two months a moldy odor has come from the pillow fabric and permeated my bedding underneath the pillow. The company told me to change the water and when I did --- no mold odor came from the contained water. The moldy odor was on the outside of the back fabric. As to washing the pillow --- this was nearly impossible, as the pillow floated to the top of the washing machine and no amount of squishing it down would kept it submerged. The spin cycle nearly broke my machine, so I had to keep opening the machine to squeeze water out of the pillow. It has to be air dried as heat will damage the pillow. So drying took an hour machine air drying then a day outside in the sun. The Mediflow Water Pillow was a great to sleep on. Too bad the moldy fabric and complicated washing made it a bad product for me. If you like quality odor-free fabrics and easy care, the Mediflow Water Pillow is not a good choice.
View full review
Reason of review:
Bad quality

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article