MedicalFormSoftware

Bought their software and disc. Never received the disk and complained and received the $40 back for the disk and then they turned my software off so I could not use.

Cannot contact them!!! Have emailed them at least 10 times and complained to PayPal and still no communication with them {{Redacted}}

I have had the software for a few years, there was no upgrade path, so when the 2012 version was released I repurchased the Medical form software. Recently my insurance company told me that I needed an updated version of the 2012 Form so I purchased the software, they sent me older version of software.

I alerted them, they sent me a new link, that brought me to software that I already owned. Not the version my insurance company requested. I alerted them they sent a newer version. This was still the wrong version and does not work with the insurance companies I bill.

I have been trying to contact via e mail for either the correct version or a refund but they have not responded. They have no phone number(should have been a clue to the quality of service)

I purchased a new version of the cms-1500 software from medical form software that was compatible with windows 7. I purchased it in April, 2012.

I have used the version for Windows XP. It worked fine for two years. After I ordered the new version and downloaded the software as well as bought the back up disk for windows 7, I was having trouble printing out the form but on occassion it would work. Last week it would not print out the form.

I e-mailed the "company" when I starting having trouble with the printing and after it wouldn't print. I have e-mailed 3 times and have called but have not received a response. I don't know what recourse I have at this point.

Don't buy the download or the backup disk. It is a rip off.

I bought 1500 form for $69 from medical form software on line. I hardly used it and then it said: "Gamma Quest has quit working." There is no ph# for this company.

I emailed them with questions and it would always take 3-4 days before any reply and it told me to uninstall it and that they would send me another link. I installed it and two weeks later, the reply was: Buy a new one!

I really felt that this was a one man hoax of a business and not a reliable company. I would never buy anything more from them and really their customer service did not exist.

Do not download or order CMS-1500 software from MedicalFormSoftware.com. The customer service is non-existent. I e-mailed their so called support 3 times with the same question over the course of 3 months and to this day have not gotten a response.

This software has a database which holds all of your patient's billing info. I had been asking how to back up this information in order to avoide a disaster if my computer ever crashed. Twice I asked trying to be proactive. 7 hours ago, I asked a third time because my computer IS CRASHING. I explained I urgently needed to know how to keep my database safe / stored to usb. Still.... no response.

So...either it's possible and they just don't care to check their emails or respond. Or it's impossible to back up this information and they didn't want to tell me. Obviously, when working with medical billing - the option to backup hundreds of patients data is crucial.

Their website states .."All of your Claim forms will be stored in the "Easy to use" Database. With our Software, you will never have to type in any information in a second time, ever !"

So I guess what they meant to say is...as long as you never have computer issues. Shame on me for giving these people $100 for a download of their software and a hard installation disc. Money well wasted.

When I tried to get assistance from MedicalFormSoftware.com on their CMS-1500 software, they became progressively more belligerent and eventually called me an *** for wanting the name of a real person to contact. Evidently if you download IE9 it will mess up the Excel spreadsheet template designed so that the data you enter will not align correctly with the (expensive) CMS-1500 forms. Their only answer was "guess you'll have to buy a new copy" and "send us your computer to see what you did to our software." After repeatedly asking for a contact they called me an *** They never did give me a contact.