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Mom can finally get her christmas gift

Us five children decided to get together and buy our mother a walker for Christmas and I got to do the shopping. I found what looked like a good place online to purchase the walker. So I get the OK from everyone and purchase the walker and have it shipped to sister #5. It arrives in time for Christmas. We were all very happy and pleased on how fast the walker arrived. So my brother puts it all together and guess what one of the wheels forks is broken.. I call Medical supply 4U and talk to an associate I'm told they will send a new part right away. To make a long story short it took them 4 tries photos and part numbers sent to the company and calls like you wouldn't believe. Now here it is 2/24/9 and they just now got it right. But it is only after I told them that I wanted my money back or a new walker I never did get a answer to that demand just the correct part. They say it is because of the Manufacture. Drive medical supply. It very well could be but If you are selling someone's product it is your responsibility to make sure they are supplying your customers with what is promised.
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#52710

We care because...?

ID
#145681 Review #145681 is a subjective opinion of poster.
Location
Chattanooga, Tennessee
Loss
$109

It took them 4 trys and endless phone calls.

Us five children decided to get together and buy our mother a walker for Christmas and I got to do the shopping. I found what looked like a good place online to purchase the walker. So I get the OK from everyone and purchase the walker and have it shipped to sister #5. It arrives in time for Christmas. We were all very happy and pleased on how fast the walker arrived. So my brother puts it all together and guess what one of the wheels forks is broken. I call Medical supply 4U and talk to an associate I'm told they will send a new part right away. To make a long story short it took them 4 tries photos and part numbers sent to the company and calls like you wouldn't believe. Now here it is 2/24/9 and they just now got it right. But it is only after I told them that I wanted my money back or a new walker I never did get a answer to that demand just the correct part. They say it is because of the Manufacture. Drive medical supply. It very well could be but If you are selling someones product it is your responsibility to make sure they are supplying your customers with what is promised.
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ID
#145662 Review #145662 is a subjective opinion of poster.
Location
Villa Park, Illinois
Loss
$109

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EJ Medical Supply. Chairlift & Stairlift Sales and Installation. Philadelphia Area.

Medical supply 4u reviews and complaints
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