by ReflectiveWildBoar #15319292.1
We were auto shipped CPAP equipment. We immediately returned the stuff since we did not order it. THEY sent us the return UPS label. Company says we have to call supplier who says we have to call biller. Most calls go with out being returned. Last call that we spoke to...
Apria - Refund for returned equipment
by RectangularSeaUrchin320 #14837642.0
We returned $183 work of equipment to Apria on February 4. Still waiting for a refund.
by Kenneth Best #15115391.4
I tried the CPAP machine under my doctor's suggestion knowing full well it would not probably work for me, it didn't. I tried both the full mask and the nasal mask, neither worked for me. I had the machine for less than a month and called to turn it in after about two...
by SugaryNuthatch739 #14758571.0
My wife & I were prescribed CPAP machines. Got them in 12/17 under our insurance plan, insurance paid for rental until 2/18 when it was converted to a purchase. Apria submitted to the insurance company for coverage and payment. It took until 10/18 for Apria to get...
Apria - Double billing
by ExemplaryBarnOwl822 #14929881.1
I have been paying for my cpap and supplies for 2 years. Blue cross informed me my machine was paid for after 10 months.
Blue cross denied their charges and they billed me instead.
Their rag head billing dept. cant speak english and I have told them they will not get their equipment back until I get a big refund check in my hand.
by TragicBison #14647791.0
This company is so dishonest! It took me 4 months to get my cpap. Then in Sept 2018 I changed insurance. Apria took it upon themselves to just start new billing again... on a used machine, like it was brand new. Saturday morning, the 2nd of December 2018, immediately...
by SincereGiantClam889 #14866221.8
My wife, who died 5 January 2018, had an oxygen concentrator from Apria. In Feburary or March of that year, I returned it. Today, 2 March 2019, I got a letter from Apria saying that my insurance company is denying their bills. Which is understandable, since (1) they got...
Apria - Daylight robber and very poor customer service
by ImpeccableTiger #14552871.7
Very greedy and unprofessional company. After a hospital visit my wife was sent home with an Rx for a rental wheelchair delivered from Apria.
To make a long story short they converted the wheelchair rental to a sale without our consent and charged the insurance company 600$ for it (you can buy same model at eg. walmart for about 150$). We actually wanted to return it because the model don't fit our needs but Apria refuse to take it back since they converted it to a sale. Our copay came out to roughly 130$ which I refuse to pay because I never asked for a purchase.
Now they are sending collection agencies after me and I reported them to BBB. I already tried negotiating with them but they refuse to acknowledge even the slightest error.