Medical Breakthrough Massage Chairs

2/5 Star Medical Breakthrough Massage Chair 8
TLDR: Totally not worth it. I will not buy again or ever recommend them.

While the massage chair itself gets a B+ rating, the service and durability get an F and the cost of repair, after the warranty expires, is actually offensive.
Ill start with the positives. If you like a really hard massage (which I do!), this is a really great chair for the calves, thighs, shoulders, forearms, and feet because of the many airbags.
The back rollers are just ok. The neck massage is barely passable, probably because it is relying on a removable airbag that bounces your head rather than massages your neck. My brother owns a Luraco i7 that puts the rollers right under the base of the skull and then gives a great stretch(amazing!).
The lining of the chair for the arm and calf rests are made from some synthetic material which is slightly scratchy on the skin and not what I would expect for a chair costing over $10,000.
The chair has so many moving parts you are going to need repairs, so if you buy it against my advice, the extended warranty is worth it but the service is horrible.

I bought this chair in Oct 2019. Within 2 months I had issues with chair not being able to stay in the upright position. It was not repaired until 1 year later! It took 3-4 months to get someone to call me back (they blamed the pandemic shutdown which did not start until April 2020).

Then another 6 months before they finally diagnosed and fixed the problem, having made 4 attempts to exchange parts. Getting a technician to come out each time was extremely difficult. I live in TX and he told me that he contracts with the company but is based in Florida and travels regionally (not good for a company that boasts about having technicians everywhere).
After coming back from a 6 month out-of-town assignment (and one week after my 3 year warranty expired), I discovered that the back rollers were no longer moving. I was told that I had 3 options since my warranty expired.

Pay $3000 for the part, $4500 for a tech to repair it, or buy a new chair for $6500 because they will give me $8800 credit for my old chair. This feels like a scam to get us to purchase another chair.
Totally not worth it!