Anonymous
map-marker Decatur, Illinois

To see if they got the device back I mailed two weeks ago

Don't know when I got that refund return to the end October they said I got a refund but never did it is now the 11:15 or 11:10 never saw a bull *** thank you
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User's recommendation: Hospitals have activated do your research on everything before signing or committing anyting watch out for getting a refund haha

Tom L Shv
map-marker Decatur, Illinois

To see if they got the device back I mailed two weeks ago

They said I got a refund but I didn't hear what the date was at the refund happened on the device was already returns I'm just looking for what date
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Loss:
$150

Preferred solution: Full refund

ELIZABETH G Ebw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Harassment

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I have opened a claim with the better business bureau, Today alone you have called me 6 times and it is not even noon. I would never use your company for that very fact, I called your corporate office and I still get the calls. Per my attorney and the BBB, I am keeping official records now to pursue a lawsuit.
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Loss:
$600
Cons:
  • Continued to charge cc
  • Sucks
  • Constant harassment

Preferred solution: Stop calling me.

User's recommendation: Do not use. My mother passed away and it took me 6 months to stop billing me. I had to finally cancel my CCard. Never received a refund.

Anonymous
map-marker Tulsa, Oklahoma

CAN'T GET A HUMAN ON THE TELEPHONE!!!!!

The customer service for this company is the worst in the world! You can never reach a live human to speak to. HATE THIS COMPANY! IT SUCKS!
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Judith J Xlt

Outstanding service

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I had a problem with alert button that can be worn on my neck The problem was resolved quickly I appreciate this company
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WhyCantWeGetGoodService

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Harrisonburg, Virginia

Deceptive up-selling and no support

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First Medical Alert (MA) tested our phone line and it worked. MA was going to send me the info via email. I received an email but nothing was included so I emailed him back but he never responded. He did tell me they work on commission and to call him if we wanted one. Called a week later and they tested the phone line again and it will work. We ordered a device for $19.95 month, 1 month free if we pay for 1 year advance. We also paid for expedited delivery ($219.45 + $25 for delivery). The device was received but was missing phone cord so they gave us 1 month credit. Then I discovered that they started charging us as of the date of order, not when we got it working. Once I got the phone cord and tried it, it did not work once put in test mode (kept saying emergency) and there was no one at the service number. I asked for a return call when they open at 8am. No one called me back. So I called and the first person I talked to did not understand what I was saying that it was not working. Called back again and we went through the setup and it is not working. She asked about cell service since I was on my cell phone. She said she would send us overnight, no charge, a cellular one. I asked about monthly fee and she said it would be the same $19.95. They are not charging what as promised but $22.95; and every time we put it in test mode to test the device, it is not in test mode. I suggest they put a service call in and no one ever calls back. They also send the bill to the wrong address even though we were very clear where we wanted the bill sent. Bottom line, they upcharged us when the device did not work even with 2 test working and we agreed to $19.95. Very deceptive, dishonest, and unprofessional. The device test never works as a test but as a Help call so the device is still defective. No one ever calls from service to solve the problem.
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Cons:
  • Not working correctly
  • Upselling
Reason of review:
Pricing, bad quality, defective

Preferred solution: Priced as promised and test mode fixed

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