filters
state:
Show
city:
Show
category:
Show
product:
Show
I have had experience for 4+years with Mediacom on & off due to moves, & observed friends & family experiences with this company. I have to agree with all, yhis company is by far the worst with "service" on all levels. We are a small community with limited options so targeted by companies with monopolies as choices don't exist. Mediacom has a "local" office that happily takes ur money but offers no information or solutions, they won't offer...
Read more
1.0
#1008801
Call due to tv service down. Given a time would be here told agent had to be out of house no more than 5 minutes away. she took phone number other than house and said they would call them. So when had to step out they called the home number left message appt. put on hold. I called spoke with supervisor who say she would take care of it and they would be out. No one showed up called again told who she did was not correct, so she lied to get me...
Read more
1.1
I didn't like
  • Unable to resolve problem
  • Being lied to by the supervisor just to get me off the phone
#1002827
I have notice less than honest sales practice from medico myself. It seems there service fall short of what you paid for and expect, only to upsale you to the next "package". which is 10 dollars more. And yes, I have notice the same thing that concern your dealings with them to also be in my case as well. This is my second time with the same issues, as both times the internet issues only are a big deal in the beginning, no matter what package I...
Read more

Short Review for January 05, 2017, pc_bad_quality

#986229
ABSOLUTLY THE WORST SERICE EVERY
Comment
Show

Mediacom Cable Installation Review

#981261
1.0
We have no internet, phone or tv. We purchased a new house from dr Horton craft farms north. It's been 10 months and all we have is pipes sticking out of the front of our home. They are liars they do not stand by there promises and as for the organisation it has to be the world's worst. Unfortunately we have no other choice for internet so we wait. Don't move to gulf shores alabamza
Comment
Show

Mediacom Customer Care Review

#979202
1.4
Yikes! If you want cable, phone and or internet please start your own company! It would probably be less hassle! The tech was in my home for over 2 hours!!! Had absolutely NO CLUE what he was doing!!! I missed appointments waiting for him to finish. The tech had horrible body odor and came in and through the house unnecessarily with his snowy boots. I knew I disliked mediaCON for a reason! Smh.
Comment
Show

Short Review for December 18, 2016, pc_bad_quality

#975723
1.1
My cable goes out several times a week! It isn't just glitches, it is for HOURS! It *** me off mostly because, I am still being charged all that time for services I AM NOT RECIEVING!!!
Comment
Show
We have had Mediacom for 6 months. We loose the Internet connection frequently, the Tivo service goes down. We have had 6 service techs come out, the modem has been replaced, still having problems. This doesn't include the number of times I have rebooted the modem on my own, and had to contact tech support to help. This is a new subdivision, less than 10 years old. Mediacom always says they know we have choices and they are happy that we have...
Read more
1.0
I didn't like
  • How poor customer service is
#996593
When Mediacom Cable goes out now they do not want to give you a credit they said you have to call in the day to Cable go out but they have it set up so you can't talk to anyone when you're cable go out they put you on voicemail and tell you to go online and file a complaint I don't have a computer neither does a lot of senior citizen they need to do something about the bad cable lines over here they need fiber optic cable anytime very bad...
Read more
1.0
#996537
a sales rep talk me into letting them in stall a high speed modem that they claim I needed to continue to get service. I asked how this was going to affect my bill and was bold faced lied to. Was told there was no charge to install it and it would not effect my plan bill... They have a separate line just for it 7.50....I get so pissed I bought my own modem, they ran the code they needed off it to allow it to work, so they know I'm not using...
Read more
1.6
I liked
  • Retension lady was very helpful and friendly
I didn't like
  • No one resolves problem
  • Confused and rude customer service
  • Issue was not resolved
#996156
In August 2016 Mediacom sent correspondence stating that the internet network would be upgraded by September. At that time a modem rental increase of $2.50 would apply. Customers had the choice to opt out via their Mediacom online account which I did on 8/14/2016. I also sent a certified notification of opt out received by Mediacom on 8/22/16. The December 2016 billing statement reported that the upgrade Mediacom has been charging for since...
Read more
Anonymous

Jackie Hundley Not much has been resolved. Although Mediacom has not been as scandalous since my report of corruption

1.4
I didn't like
  • Mediacom lies about billing and raises bill repeatedly
  • Technician service
  • Below poor customer service
#993483
We called to set up an appointment to get an alarm system put in our home and told them either nights or weekends as to my husband and I work during the day. It states on tv and there website that they work with there customers. But when we talked to them here is what they said. Im sorry we dont do nights or weekends. Ummm excuse me. We have had mediacom for over 10 years im seriously thinking of going somewhere else if this is how they are...
Read more
We ordered extreme and were suppossed to save money but when the tech arrived he said we had to be rewired at a fee of $75.00 per room. It would have cost us $300.00 to save $60.00 for the new service!!! Too add insult to injury when we cancelled and went back to what we originally had the bill went up from our normal charges. The CS rep my wife spoke with was not helpful and said there is no way they would know what wire we had when in fact...
Read more
1.8
I didn't like
  • Rude customer service person
  • Poor customer servive poor quality connection
#989149

Contact Mediacom

Headquarters Address:
Mediacom Communications
100 Crystal Run Road
Middletown, NY 10941-4048
Phone:
(800) 239-8411
More

Companies similar to Mediacom

Top Rated Products Manufactured by Mediacom

We have been Mediacom Cable customers for 6 years. Outages are frequent. Customer service is pretty much non-existent. They make appointments they don't keep. They don't call. They just don't show up. Today is January 10th. Our cable and internet has been out since before Christmas, except for about four hours last Thursday. (No I am NOT EXAGGERATING) As usual repairman did not show up or call even though we waited all day and took time off of...
Read more
1.0
#988966