MedGuard Alert Reviews

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Horrible customer service

Do not recommend this company at all. Very nasty. Still charging 2 months after the customer passed away. Not very helpful at all.
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ID
#3140952 Review #3140952 is a subjective opinion of poster.
Location
Harrison, New York
I was a member of life alert for about 6 years I am a 73 year old lady I had a massive heart attack on September 21 2021 I used my life alert. Pushed button several times could feel it vibrate each time but no body answered my call so I called 911 on my cell phone when...
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ID
#2983207 Review #2983207 is a subjective opinion of poster.
Location
San Antonio, Texas

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New Reviewer

My machine started going off by itself 2 different times on February 28 2021

Gretta or Gretchen I'm not sure we did a system check. Then we tried it the second time. We talked about doing a system upgrade. We decided not to do it this on time. She said if the malfunction happened again to call back.
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ID
#2439956 Review #2439956 is a subjective opinion of poster.
Location
Spring, Texas
New Reviewer

Charges me double 69.90 not 34.95

I was in hospital for 2 months with 3 surgeries. Icu for 2 weeks . Still in nursing care . My children finished packing for my move to Michigan. They didnt know I had in my purse old button . I have it and will mail back . Greta knows this and understands what happened. Please credit my account 34.95 . Thanks

User's recommendation: Good service.

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ID
#2303397 Review #2303397 is a subjective opinion of poster.
Preferred solution
Refund 34.95

Cnx service

I no longer have need of your services. Please cancel my account. Lawana Hill.
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ID
#2195595 Review #2195595 is a subjective opinion of poster.
Location
Boise, Idaho

Cnx service

All I kept getting was a busy msg from you. The account was cancelled thru the bank.
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ID
#2182484 Review #2182484 is a subjective opinion of poster.
Location
Meridian, Idaho
New Reviewer

Trying to chance battery

The other day the battery compartment either just opened or caught somehow to open read instructions but some how do not get it
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ID
#1702560 Review #1702560 is a subjective opinion of poster.
Location
Federal Way, Washington
Reason of review
Damaged or defective
Preferred solution
Just call me and walk through it
New Reviewer

Worst company ever!!!!!

MedGuard Alert - Worst company ever!!!!!
MedGuard Alert - Worst company ever!!!!!
MedGuard Alert - Worst company ever!!!!!
This is a service provided to elderly individuals to have the ability to press an emergency button when they fall or get hurt. This morning, my grandmother fell and hit her button 3 times. A prerecorded message came on that said, emergency call made. She sat on the floor hurt and soaked in her own urine for hours thinking someone was coming. After hours of moving herself hurt and using her grabber to get her cell phone, she called me and I ran over. I hit the machine help button and same message was said, emergency call made. No one came. We made a call to the manager, Kevin and he explained it was my 80 year grandmothers fault she wasn’t testing the device monthly. I told him she was and according the quick guide, the machines green lights meant it was working. I also stated that I made a phone call a month ago to change billing information and no one said that her test calls weren’t coming to them when I stated she did them monthly. He agreed to give us 2 months credit and send us a new device, but they couldn’t tell us what was wrong with her current device. I told them I no longer trusted their service and to cancel. He told me we can’t because we were under contract. I told him I would contact a lawyer and he said, well I guess I can cancel since her contract is only one more month long!!! WTF!! He said we will no longer receive a credit and we had to ship the equipment back at our own expense. Isn’t the one job they have is to protect elderly individuals and maybe audits of testing should be done as many older people do not understand technology?! I work in a large bank and we contact consumers if an account is not active for 6 months. Apparently they care about revenue and not our loved ones!! DO NOT TRUST THEM WITH THE ONES WE LOVE!!! Also, Kevin is rude, disrespectful, and interrupted me while trying to tell him the horrific situation and then blamed an 80 year for not testing it correctly. Worst person ever!!!!
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ID
#1686029 Review #1686029 is a subjective opinion of poster.
Product
Medguard Alert Cl-52 Medical Alert System
Reason of review
Products don’t work
Loss
$600
Preferred solution
Full refund

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