(Open letter sent to MedBridge) I have decided to submit this response by certified mail so that someone must sign for it and I have another record that I have attempted to comply but am still being threatened with collections and to add injury to insult I am being charged late fees. Attached you will find: (removed for this site)Previous letter mailed withCopy of financial assistance reward letterCopies of 4 bills received As a result, I have several concerns that have not been addressed. The first, I spoke with Marion (?) on 8/15/19. She stated the Bon Secours financial assistance plan will be applied to my bill. I highlighted that because we were talking about 1 bill $33.52. Now I am receiving bills for $75.76. If you expect payment for bills (more than 1) then my expectation is that you will send, reference, harass me about 1 bill total. Why am I being surprised with multiple bills? Second, 2 bills go to my current address: (removed). 2 bills go to my old address that has been updated in your system: (removed). If you send bills to an old address they have to be forwarded. Thank goodness they are still forwarded. I get them late but you expect prompt payment and proudly attach a late fee as a reward for you using the wrong address. Third, I have sent a copy of the financial assistance award that was not on file. After speaking with Marion (?) I called back to get an email address or fax # to speed up the process. After no return phone call I mailed it. Again I did not want this issue to linger or I start receiving threats. Well that did not work. I am being threatened with collections. Pleasant customer has left the building and pissed off customer is stepping in. Threats are for those who ignore you. I have not ignored you so I will not accept bad treatment. Now that you have the reward letter why am I receiving bills with the EXACT same amount (plus late fees) instead of a revised bill that reflects my new total including the financial assistance deduction? ***CAVEAT*** As a former customer (because I have decided after this HORRIBLE experience with your company I will actively seek your competitor and NEVER do business with you again. Yes sleep apnea is a serious concern and I could risk my health but I will NOT do business with a company whose idea of customer service is to inflate bills (late fees) and sporadically send bills to erroneous addresses at will. Not to mention I left a message 9/18/19 regarding the most recent bill I received after it was forwarded from (removed). The caller is greeted with an automated voice: leave a message and your call will be returned in the order received in either 48 or 72 hours. Yet you expect prompt payment. Late fees are added while you respond to a compliant or trying to be compliant customer at your leisure. I WILL NOT pay to be treated like Im doing you a favor. Customer Service !!!!!!!!!!!! (get it) In closing, I am furious. If you need to pass this up to a manager to get this QUICKLY resolved feel free. I do not appreciate being threatened as you should be able to tell by the tone of this response. The prompt payment response you expect is the same prompt response I expect from you to clear this up. Do not have another sales person call, email etc. regarding purchasing supplies. NOT GOING TO HAPPEN. Sincerely, Lamonda Kidd 7/1/20 Update: I set up a payment plan for the real amount. I have 3 payments. I made the first on 7/1/20. In response, I received an email stating my credit card would be used to set up autopay for future payments. If I didnt know not to trust them I would have missed that. It was in very small print. I called and told them you dont have permission to set up autopay. They cancelled it. My bank confirmed they had set up autopay without my consent. Please be careful. They are sneaky.
User's recommendation: Review invoice for duplicates fees or added fees. Parent company AdaptHealth.