Product: Meaningful Beauty Beauty Set Clear all filters (169 of 169 reviews match)
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Meaningful Beauty in North Platte, Nebraska - Refusal to refund $149.85

1.0
Details
Why would a person put their name on a company who takes $ when product is returned & they hold for 6-8 weeks. Charges are completed immediately but the refund is like .......where? Called for the $39.95 deal but told if I wanted for $49.95 3 extra products there would be no shipping. Only they forgot to mention that it would be 3 months charges instead of one with the tv promo deal. What a bunch of ***. Cindy Crawford should be ashamed that this company is dealing with people this way. Guthy-Renker is the one running the show. I have no good to say. I want my money back.
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Review
#670171 Review #670171 is a subjective opinion of poster.
Product
Meaningful Beauty Beauty Set
Cons
  • Inability to actually help
Reason of review
Order processing issue
Loss
$150
Preferred solution
Full refund
Tags
  • meaningful beauty review
3.0
Details
I ordered this product for the first time 6 yrs ago, and other the odd time i cannot understand a customer service rep. i have had no issues. I usually ask for another operator or hang up if they wont or dont understand me. You get this no matter what customer service...
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Review
#667517 Review #667517 is a subjective opinion of poster.
Product
Meaningful Beauty Beauty Set
Reason of review
Fast order processing

Meaningful Beauty - Review in Cosmetics and Toiletries category from Saint Louis, Missouri

4.3
Details
Ive been using Meaningful Beauty for a number of years. I have very sensitive skin and have had problems with other products. I LOVE this product!!! My skin is so soft and smooth. I have called the company a number of times to change my order without problems. The price is very reasonable compared to other products. One complaint, the paperwork says I get free products to try worth each shipment. ... yet all I get is free product information.
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Review
#650067 Review #650067 is a subjective opinion of poster.
Product
Meaningful Beauty Beauty Set
Reason of review
Good quality
1.0
Details

Update by user Jun 12, 2015

Went to my bank today to cancel my debit card so that they no longer have access to my account. I just dont trust them at all. They will rob you blind.

Original review posted by user Jun 06, 2015

I canceled my meaningful beauty account back in May of 2014 because I didn't want to use products that were full of...
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2 comments
GuthyRenkerHelp
#994525

Hello,

Providing quality customer service is extremely important to us. If you cancelled your account last year and saw a recent charge, we would like to look into this for you.

Please contact our Corporate Customer Service Escalation Team here: http://www.meaningfulbeauty.com/lp/cet with the details you provided to us in your post as well as any of your account information so that we can be of further assistance.

Thank you.

–Meaningful Beauty Customer Care

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Review
#646561 Review #646561 is a subjective opinion of poster.
Product
Meaningful Beauty Beauty Set
Cons
  • I did not like
Reason of review
Poor customer service
Loss
$34
Preferred solution
Full refund
Tags
  • Meaningful Beauty bad service
  • Cosmetics

Meaningful Beauty in Austin, Texas - Ordered One (1) and Was Secretly Enrolled in Automatic Shipments

I ordered one set of this from Meaningful Beauty's website for my girlfriend. I selected the option for a one-time only shipment but I started getting more and more shipments and they were all being charged to my credit card without my consent. When I call to get a return address they could not even give me a real address. All I would get was a PO box. Called again and got a different address. Went to UPS to send it back, and was told that the UPS return was set up to go to the US Postal Service and then be returned right back to me. That's right, the pre-paid return is setup in a loop that goes right back to you. Meanwhile, they continued to ship me more packages and charge them to my account. I had to call my credit card bank and ask them to put a block on any charges from this company. So then Guthy Renker, the parent company, started sending me bills for the stuff that had already been returned.
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2 comments
Anonymous
#994272

I guess I did not read the fine, fine print. I also thought I was getting a one time deal and ended up enrolled in ongoing shipments.

I just called today to cancel. I mentioned several of the comments on this thread about people saying after they canceled they received further shipment and/or money taken from their accounts. Very unscrupulous business practices. I would have put up with that if the product was as advertised but it is nothing more than other similar products I have used.

I told the girl if they take one more dollar from my account, I will report them immediately.

I will certainly do that. I have saved the cancellation email and confirmation number and I will use them.

GuthyRenkerHelp
#991910

Hello,

We have read your complaint and would like to respond. Providing quality customer service is extremely important to us.

When you purchased online, the information in your shopping cart details that your initial Meaningful Beauty order will be replenished automatically every 90 days unless you call to cancel. The Meaningful Beauty website does not have a ‘one shipment only” option. If you would like to return a shipment, the details are set forth in the invoice you received with your kit; essentially, you can send us the package along with an invoice or copy of the invoice you received with the shipment at the following address:

Meaningful Beauty

6 Commerce Way Arden, NC 28704 We suggest that you obtain a proof of mailing from your post office and keep it for your records until you see the refunded amount appear in your account. This should occur within 4-6 weeks of receipt.

To be of further assistance, please contact our Corporate Customer Service Escalation Team here: http://www.meaningfulbeauty.com/lp/cet with the information provided to us in your post so that our team can look into the status of your account and help answer any other questions you may have. Thank you, -Meaningful Beauty Customer Care

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Review
#645166 Review #645166 is a subjective opinion of poster.
Product
Meaningful Beauty Beauty Set
Reason of review
Problems with payment

Meaningful Beauty Beauty Set Review

Order took all info, set up account but could not access account or confirm order made on line as other products kept coming up that took me off the site when I did not order them. Still unsure if order went through. Did not ask for promo code, so who knows. Unable to get to terms & agreement but have to check the box to submit review.
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Review
#641513 Review #641513 is a subjective opinion of poster.
Product
Meaningful Beauty Beauty Set
Reason of review
Order processing issue

Meaningful Beauty in Baldwin, New York - Limited instructions

1.5
Details
I recieved my package with confusing instructions, it said it had a bathroom friendly routine insert. I called and explained I didn't receive it, the CSR said she would send. I receive full sheets of instructions, not what resembled the pic at all. I called to cancel explaining I needed instructions and was told I could use in any order. I find this ridiculous. There are at least 4-5 products and there should be an order. Cindy says "routine" but using it in any order is not a routine. Rep made no offer to help and hung up after I cancelled. Very disappointing.
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1 comment
GuthyRenkerHelp
#986622

Hello, Please contact our Corporate Customer Service Escalation Team here: http://www.meaningfulbeauty.com/lp/cet with the details you provided to us above for further assistance. Thank you.

Review
#638501 Review #638501 is a subjective opinion of poster.
Product
Meaningful Beauty Beauty Set
Cons
  • Customer service
Reason of review
Unclear instructions
Loss
$40
Preferred solution
Full refund
Tags
  • meaningful beauty face care

Meaningful Beauty Beauty Set Review

1.7
Details
Aweful customer service - don't buy since they don't refund . All they say is that they will check with their billing deparent and call back in 10 days to get no actions or answers again after doing this follow up for over 5 months
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Review
#635060 Review #635060 is a subjective opinion of poster.
Product
Meaningful Beauty Beauty Set
Reason of review
Poor customer service

Meaningful Beauty in Portland, Oregon - Fraud

1.0
Details
Keep away from this company. They cheat and will haunt you.meaningful beauty is fraudulent ....! There is much that I can say but they haunt you with products and you send them back and they then send your alleged bill to collection sgencies. This as usual is a practice they follow on a regular basis . Their products are inferior as well. There is so much negative I can say that I do not want to spend the time doing this. Once you get caught up with them you cannot get rid of them and they call and haunt you and their collection people are malicious.
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1 comment
GuthyRenkerHelp
#979858

Hello, Please contact our Corporate Escalation Team here: http://www.meaningfulbeauty.com/lp/cet with details of your experience so we can learn more and assist. Thank you.

Review
#629853 Review #629853 is a subjective opinion of poster.
Product
Meaningful Beauty Beauty Set
Reason of review
Poor customer service
Loss
$156

Meaningful Beauty in Sherwood, Oregon - I've been a member for over 2 years

I've been using this product for over 2 years plus!!! I love it.... But I feel like I'm entitled to a free sample of the new products. That's only fair to those who pay every month. enough said. Thinking of canceling. I've talked to customer service and they don't give a ***. They said that I'm not going to get every new products that are on TV. THATS WRONG!!!!! .............,,,...........,.,.,,,,,....,,..,....,,????????.........,That's wrong...................just wrong...............,............Just wrong.....just wrong,.......just wrong...... Customer services needs to be more educated.... They have now education when it comes to selling products.......
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4 comments
Anonymous
#967359

Yes, I would agree IF they put it out there b4 you ordered you were getting them. But they didn't. Yes also it would b nice if they thought this way.

GuthyRenkerHelp
#966197

Hi there, We appreciate your feedback and will be sure to pass it along to our team. We don't have any free samples of the products available at the moment, but we do offer a 60-day money back guarantee.

Please call us at 800.927.0047 so that we can help you customize your kit and try some new items at your exclusive member pricing. If you're unsatisfied, you can return them to us for a full refund (less S&H).

Please let us know if there's anything else we can assist with. Thank you.

Anonymous
#981367
@GuthyRenkerHelp

wouldn't it be nice to get that kind of response over the phone!! Maybe you should call in to your own customer service number and pretend to be a customer to see how you are treated and how your problem gets resolved. Judging by the comments on pissedconsumer.com I am one of MANY Overbilled, unhappy pissed off consumers that has been duped into trying your over priced substandard useless products

Anonymous
#965345

You are a great example of whats wrong with this country. You think that you are entitled to something for nothing. Try paying for your wants.

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Review
#614975 Review #614975 is a subjective opinion of poster.
Product
Meaningful Beauty Beauty Set
Pros
  • Skin product
Cons
  • Customer service
Reason of review
Poor customer service