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Meaningful Beauty - Beauty Kit Review from Miami, Florida

First of all I would like to say that has been already a year with an ussue with these people. Everything started when I only ordered one kit which I paid for it and the next month I realized that had been charged twice for nothing because I didnt receive anything.What I did:I called and I was ignored;they hanged up so I called my mastercard company and told them to cancel the automated payments. I though this had ended but guess what they started to send letters of `reminders` which didnt nake any sense so time passed by about a year and then surpiringly,I received a collection`s letter I was very worried so I sent a money order so they were not able to take my card information. But still received another letter.I would like to solve this problem otherwise I will be forcsd to call the government. Dont buy anything by phone !!!!!!
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1 comment
Anonymous
#944045

They send a little box, once every three months and charge 192.00 for it. It says nothing about this in the terms and conditions that I can find that states this.

This is a scam, it is not worth the money. Cindy Crawford and this company is getting rich from this. You would think, that the 39.95 is what you would be paying for future mailings, but NOT. So I personally would not recommend this.

It is a fairly good product, but definitely not worth the money.

Review
#592143 Review #592143 is a subjective opinion of poster.
Reason of review
Poor customer service
2.2
Details
I will start off by saying that the actual product is very good (I loved it), HOWEVER, customer service is horrible. When I first got it, I didn't realize you get a shipment every 90 days. I called asking what happened and the guy explained it's monthly payments of...
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Review
#580750 Review #580750 is a subjective opinion of poster.
Cons
  • Customer service is horrible
Reason of review
Poor customer service
Loss
$100
Resolved

Resolved: Meaningful Beauty in Miami, Florida - Dirty Business

Dirty Business First of when you order products from Guthy Renker they don't tell you that comes from 3 different companies. When I had to call to cancel I had to call dozens of different numbers, was ridiculous. Customer service was super rude and unhelpful. The first shipment was not received and I called to cancel the whole thing. They did not cancel and continuously kept charging me. The second packaged arrived and I returned back. The third never came. I called several... SEVERAL times discussing the matter and nothing was done. I had to dispute the transactions with my credit card. After that Guthy Renker mail me collections letter, I keep trying to call to resolve the issue and it's impossible I had to pay for some items I never received so it didn't go to collections, now they are sending me more bills for things I have no idea what it is and I keep trying to call them and nothing is ever resolved!
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Review
#503516 Review #503516 is a subjective opinion of poster.
Reason of review
Problems with payment
Loss
$300

Meaningful Beauty in Miami, Florida - Can't Cancel Account

I received the 30 day trial around November, 2013. The product is pretty good but I decided not to purchase it. In less than a month I see a charge. I called them to cancel and they said to return the product and I'll be reimbursed. No credit received. Again, I was charged in January for $34. After reading a number of complains for the same issue I decided to put a stop payment and cancel my credit card. Somehow today (2/25/14) I see a charge again for $24. How did they get my new cc number??? I don't know what else to do. It is very frustrated.
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Review
#477081 Review #477081 is a subjective opinion of poster.
Loss
$275
CINDY CRAWFORD - SHAME ON YOU FOR USING YOUR NAME FOR THIS SCAM!!! I HOPE YOU DIDN'T INVEST YOUR MONEY IN IT!Even if it's legal to do business like this,it's not very nice. That's practically a bait and switch. I didn't want to sign up for...
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1 comment
Anonymous
#789929

I KNOW WHAT YOU'RE TALKING ABOUT. I GOT CAUGHT ON THE SAME TYPE OF SCAM WITH ANOTHER SKIN COMPANY OVER THE INTERNET.

IT COST ME 2 SHIPMENTS OF OVER $100.00 AND TOOK ME SEVERAL CALLS TO MY CREDIT CARD CO. PLUS THEIR CO. BEFORE IT GOT STOPPED. THE CREDIT CARD CO.

SAID THEY HAVE PROBLEMS WITH THESE SCAMS ALL THE TIME BECAUSE THESE COMPANIES HIDE THE TERMS IN VERY FINE PRINT THAT MOST PEOPLE MISS.

IT SURE MAKES YOU SHY OF EVER USING A CREDIT CARD AGAIN. :sigh

Review
#373007 Review #373007 is a subjective opinion of poster.

Meaningful Beauty in Miami, Florida - Misleading the Consumers

Additional complaints should be and will be made to the Better Business Bureau. There is a total lack of knowledge and information left out of the script read to consumers that are taking their time to purchase a product that is overpriced and a Customer Service that is Non-Existent. When you call to order the trial package, as advertised, you will be asked if you would like an additional piece for less than $10. HANG UP, DO NOT PASS GO, YOU WILL NOT COLLECT ANYTHING OF BENEFIT TO YOU!! They did not inform me that this meant that there will be future charges to your credit card which would total approximately $150, of which will be for a 3 month supply. NO....Instead the representative tells me it is for a 1 month supply and assures me that there will be no more charges to my account, just the $60 I agreed to (which includes S/H). Well, Obviously, It's not until we receive the merchandise and the invoice that we call to complain. Why? It's Not what was ordered or discussed in the Original Phone Call. So the Original Representative's name, when I asked, was Gale. She even gave me her last name. When I called to ask where to ship the product back (within the SAME MONTH), Martha (another rep) tells me don't bother as she's sorry for the misinformation and she will confirm (with a Reference # ) that there will be no more charges and the account will be cancelled. I took down the notes (ref#, name, date, time,etc..). Well, I was charged two more times. When I called again, Jennifer (Supposedly the Supervisor), indicated that she doesn't see the Original Order nor Who Took the Order (despite the fact that I gave her first & last name, ref# for both calls, etc.) because they don't run on Real Time???? WHAT?...And when asked if the call was recorded...she said only for "Quality & Training Purposes"...Is It EVER Recorded?? None of my calls were and Jennifer said she doesn't know of a Gale (last name also given) working for her.?. It's good to take notes, because they speak to those that call to complain as if they just want to be difficult. They don't expect you to give them details and the representative didn't think I had any information written down. Instead, I'm told, "didn't you read the invoice?"..NO *** Sherlock...That's OBVIOUSLY Why I'm calling... Idiots. That's how they make their money. They will only tell you that there's nothing they can do because they can see the notes that I called and the account was cancelled, but don't want to confirm what was ordered because Jennifer (Supervisor?) says she can't see that the order was even placed???? The reps read a script and can't divert from that....Don't waste any more time, just write a complaint letter to the Better Business Bureau.
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7 comments
Anonymous
#335007

I COMPLETELY AGREE THAT MEANINGFUL BEAUTY CUSTOMER SERVICE IS THE WORST EVER. .. I

I learned so much from protecting myself just by my experience to this *** customer service.

I am still dealing with them up to now.

This is just tiring me beyond belief that sometimes you'll just give up because it's stressing you soooo much....

I HATE MEANINGFUL BEAUTY CUSTOMER SERVICE!!!!

Anonymous
#333347

After using this for three days my face turned red and eyes were irritated. I packed it all up and sent it backwith a a tracker on it.

They got it on Aug 15,2011. I also called mt credit card company and explained to them what they planned on taking out every month. They were very helpful and are watching my account. I just called Meaningful beauty and she didn't seem to know anything!

Said 5-6 weeks would be a refund even though they have the product and their free gifts back. Lessons learned about misleading the public and agree with statements here. Waiting for my statement to see and my credit card company said they would notify me.

We shall see. So glad I copied everything.

Anonymous
#326351

Do not trust customer service to help you. All they could say is that you have to shipped back the product paying the shipping and handling and still get billed for the product AND will get the refund back in 4-6 weeks so while you are trying to stop the payments from happening it won't because they have to receive the product first STILL billing you!!! I am letting you all know that your credit cards will have be cancelled in order for the payments to be stopped because they WILL continuously bill your credit card.

Anonymous
#325723

I got my package yesterday after I had been here. I ordered the specialon Tv also and added two small extras bringing it up to like $59.00.

However the invoice said like $149 with payments the next two months. I was shocked and I wa under the impression the deal was $59.00 total and shipping.

However I called and there was a wonderful girl on line who helped me with this and said she was sorry the salesperson was leaving that information off as she was also on a script.

She made amends for me and assured me they are working on any problems like this. So I was very happy as I am on a fixed income and this would have killed me.

I am on my second day of using the creams and love them so far and knowing I can change the order and cut down on the price. So far they were very helpful about this whole thing which relieved my mind so far.

Anonymous
#325158

Well I sure hope most of you are wrong because I ordered off the Tv and looking forward to trying the product but now worried about the whole thing and charges I am not prepared for! :? Time will tell I guess and I will be back to let you know.

Anonymous
#323560

Same thing happened to me except the person was reading a script and all she was saying was from a script. What can you do about something like that?

90 days later, I get a statement asking saying I owe 93 dollars. All I got was 1 product and I payed 56 dollars with shipping that's what I signed up for. 93 dollars, I am not paying for a product I didnt sign up for. What's automatic shipping by the way?

The customer representative named Jonathon said it was to get to pay for your shipping even though I payed my shipping with the first purchase of 56 dollars with tax and shipping. Its kind of crazy since I had to buy this product for my mom. In the end, the guy offered me 20% discount but still wanted my 93 dollars or collection agency. I dont think you guys have a corporate customer service escalation team, that's probably a lie also.

Someone probably needs to bring in a law suit. False advertising and this practice is a fraud.

Anonymous
#311041

Hi there,

Sounds like there's been a misunderstanding. Our corporate customer service escalation team would be happy to help you resolve this if you would be so kind as to contact them directly at customerservice@guthy-renker.com. Any information to identify your account, (full name + zip code or account number) and your issue should be included so they can see what happened.

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Review
#247862 Review #247862 is a subjective opinion of poster.

Meaningful Beauty in Miami, Florida - Lie and steal your money and act like they did nothing wrong

This company aweful in every sense of the word!!!!!!!!!!!!!!please save yourself a headache by avoiding this scam of a company. I cancelled my order yet, they still charged my card. I had to cancell my bank card so they could stop going into my account. I wish I read about these complaints before calling the company. I do not think Crawford knows what this company is doing or does she even care since the money is soooo sweet!!! Never again!!!!!!!!!!!!!!!!!!!! I am so pissed that I cannot evern continue writing. Buyers beware!!!!!!! After reading others complaint it breaks my heart to know that I am not alone.
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2 comments
Anonymous
#276206

I am having the same problem with them. They have been charging my credit card $131 for the products they advertised on TV for $39.95. And their customer service is very bad.

Anonymous
#274376

I`m having the same problem

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Review
#232026 Review #232026 is a subjective opinion of poster.
Loss
$75

Meaningful beauty fraud !!!!

I orded meaningful beauty yesterday, sunday. they kept trying to get me to buy so many other things that "cindy recommends" and I was very clear that I only wanted the 39.94 order I called in about. I just called my bank and they-meaninful beaty- took out $200.00. I called about it and meaningfulb. said sorry, it's too early for us to have your account information, you'll have to call us back next week. They took out $200. I am so pissed! So now im out $200, Im posting fraud on it with the bank and im supposed to get it back in a few days while the fraud dept. deals with meaningful whatever, I can't even say the name.
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Review
#196427 Review #196427 is a subjective opinion of poster.

Contact Meaningful Beauty Customer Service

Mailing Address:
Guthy-Renker LLC
1845 Brevard Rd.
Arden, North Carolina 28704
United States
Phone:
(800) 927-0047
All Meaningful Beauty Contacts

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