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1.0
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Meaningful Beauty - Horrible customer service and too late shipping!
Meaningful Beauty - Horrible customer service and too late shipping!

Update by user May 14, 2017

I opened a charge back case against them with the help of my bank and bank took care the rest and received my money back within a week.

Original review posted by user Apr 14, 2017

March 18, 2017, almost a month ago, I ordered but they did not ship. Then I had to buy another set from Amazon. April 13, 2017, I...
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Resolved
Review
#1034372 Review #1034372 is a subjective opinion of poster.
Service
Meaningful Beauty Shipping Service
Cons
  • Toally unhappy
Reason of review
Return, Exchange or Cancellation Policy
Loss
$50
Preferred solution
Full refund
2.8
Details
This company is ridiculous. If I was Cindy Crawford, I would not want to be associated with them. They assured me that the cost of this product was 39.95/mo with shipping and handling. I clarified the date that the money would be taken off of my credit care. Then,...
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1 comment
Anonymous
#1148893

I purchased this product about 4 or 5 years ago. I find it hard to believe that Cindy Crawford is unaware of the unsavory practices that are taking place within her own business and if she doesnt know shame on her.

I believe she does know and is making alot of money off of hardworking people. I am disgusted with this company and have been harrassed for years by her company for money for products I never ordered.

It is really sad what people will do for money. Stay away from Meaningful Beauty!!!!!

Resolved
Review
#833735 Review #833735 is a subjective opinion of poster.
Product
Meaningful Beauty Beauty Set
Pros
  • Product line
Cons
  • Customer service
  • Way you treat customers
Reason of review
Poor customer service
Loss
$132
Preferred solution
Resolve issues with one phone call, and do what you say you're going to do. Don't charge 3 months of payments in 1 month without telling me. And stop repeating your policy on the phone. I know it!

Update by user Mar 31, 2016

Refund was received immediately after return of merchandise so very much appreciated. MB should still give full disclosure in infomercial that starter kit is worth $161+ and will be charged to credit card in 3 installments.

Original review posted by user Mar 12, 2016

I received my starter kit for $49.95 and...
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Resolved
Review
#808496 Review #808496 is a subjective opinion of poster.
Reason of review
Auto-shipments are too frequent. When canceling within 60-day money back guarantee, was shocked to be advised that I received $161 value and I owed 2 more installments. I had not ye. The infomercial said cost is only $49.95 plus sales tax.
Loss
$62
Preferred solution
Full refund

Resolved: Meaningful Beauty in Denver, Colorado - Tricky wording, undated invoices and overpriced sunscreen

2.3
Details
Well I got my first surprise billing today for $136. They make it sound like you will get a 90 day supply for $39.95 but they are not clear that that PER MONTH. This product smells and feels exactly like banana boat sunscreen. That's all it is. Very expensive sunscreen that does nothing. At first the customer service rep was not wanting to let me cancel. Telling me it would take 4-6 weeks to process my return and refund my card but in the mean time I'd be charged the other two installments! I told her I would file a complaint with the Attorney Generals office and just cancel my card. Magically, I was refunded immediately for the package that arrived today and they are sending me a return label and cancelled my account. I guess I said the magic words and they weren't please. SCAM I'll stick with my Olay.
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1 comment
GuthyRenkerHelp
#972207

Hello, Please contact our Corporate Escalation Team here: http://www.meaningfulbeauty.com/lp/cet with details of your experience so that we can learn more and assist. Thank you.

Resolved
Review
#622051 Review #622051 is a subjective opinion of poster.
Reason of review
Poor customer service

Resolved: Meaningful Beauty in Macon, Georgia - Billing

2.3
Details

Update by user Feb 23, 2015

After contacting the the BBB in that state this problem was resolved in my favor. I am happy to know there is a agency that will get the job done.

Original review posted by user Jan 09, 2015

After moving to new house and receiving product at new location I tried to cancel monthly shipment. Was cancelled for new location but company had prior address still on file and sent order there. Returned product as no longer living there. When I called the company to straighten out and get a refund I kept hitting deadends so I had my credit company dispute the charge. I was credited by my credit card company after dispute was investigated. Meaningful Beauty turned bill over to collections and claimed they also credited me for the merchandise returned. After 6 months of dealing with this I sent proof to Meaningful Beauty and collection agency that I only received a credit from my charge card company not Meaningful Beauty. I thought I was through but low-and-behold I received a collection notice from different collection company. When I called Meaningful Beauty they now wanted to claim they never received product back-funny to me they had already acknowledged over 6 months ago they did receive it. Now they want me to sit by the phone and wait on a call from their billing department-like I have nothing else to do. The guy hung up on me. DO NOT GET INVOLVED WITH THIS COMPANY UNLESS YOU NEVER WANT TO CANCEL YOUR ORDER. IT IS FOR A LIVE TIME.
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Resolved
Review
#580259 Review #580259 is a subjective opinion of poster.
Cons
  • Billing and handling of account
  • Aggravation
Reason of review
Resolution on billing issue over a year old.
Loss
$98
Preferred solution
Stop turning over to collections and billing me for merchandise you have received and not credited me for. After proving to one collection company I do not owe for merchandis Meaningful Beauty turned it over to another collection age.

Resolved: Meaningful Beauty in Miami, Florida - Dirty Business

Dirty Business First of when you order products from Guthy Renker they don't tell you that comes from 3 different companies. When I had to call to cancel I had to call dozens of different numbers, was ridiculous. Customer service was super rude and unhelpful. The first shipment was not received and I called to cancel the whole thing. They did not cancel and continuously kept charging me. The second packaged arrived and I returned back. The third never came. I called several... SEVERAL times discussing the matter and nothing was done. I had to dispute the transactions with my credit card. After that Guthy Renker mail me collections letter, I keep trying to call to resolve the issue and it's impossible I had to pay for some items I never received so it didn't go to collections, now they are sending me more bills for things I have no idea what it is and I keep trying to call them and nothing is ever resolved!
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Resolved
Review
#503516 Review #503516 is a subjective opinion of poster.
Reason of review
Problems with payment
Loss
$300

Contact Meaningful Beauty Customer Service

Mailing Address:
Guthy-Renker LLC
1845 Brevard Rd.
Arden, North Carolina 28704
United States
Phone:
(800) 927-0047
All Meaningful Beauty Contacts

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