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Meaningful Beauty in Prince George, British Columbia - Fool me once, shame on Cindy.........

1.0
Details
I agree. I was on line with their customer service to ask where my shipment was. They have billed me twice now with no product. and did I mention they billed me TWICE?? Pardon?? I did not agree to a continuous renewal. This really should be embarrassing for Cindy. You could tell the customer service rep was reading off a piece of paper.."Step 1: If the customer complains about any given issue, please just keep saying, We are sorry for that ma'am"..."Step 2: If the customer asks why she was charged multiple times on her credit card, do not give her an answer, just keep saying, We are sorry for that ma'am,adnauseam..." Why do I get sucked into these BS schemes. Cindy gets Botox anyway, fool me once, I guess. :(
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Review
#609458 Review #609458 is a subjective opinion of poster.
Cons
  • Customer service
  • Overcharged
  • Billing and handling of accounts
Reason of review
Order processing issue
Loss
$122

Beauty Product Review

1.8
Details
Try to cancel big laugh my second disaster with renker another w Wen slso a joke. Just go to walmart..get better products
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Review
#609287 Review #609287 is a subjective opinion of poster.
Reason of review
Not as described/ advertised

Account Review

2.7
Details
Customer service sucks. They opened two accounts for me and sent product for both. I couldn't get one account closed. Finally did and then they sent me a bill for product I had returned. Could not get customer service to help at all. Finally had to pay $45.00 to keep them from turning it over to collections.
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Review
#608756 Review #608756 is a subjective opinion of poster.
Reason of review
Poor customer service

Meaningful Beauty - Serum Review from Englewood, New Jersey

Always on hold for long time before MB customer rep, answers the phone.Always someone from over seas answers phone and DOSENT know much about my account .As far as PRODUCT PERFORMANCE I feel they need to do more research. Item#860114 (ADVANCED EYE LIFTING CRM) Has poor performance! doesn't do any lifting in the eye area. I've been using for almost A year now! Item#860148 (GLOWING SERUM) POOR PERFORMANCE! DOESNT leave complexion with a luminous glow.I've been using for awhile and I see no brightness or glow to my skin. Item#860056 (SKIN SOFT CLEANER).LOVE LOVE LOVE! LEAVES SKIN SOFT +CLEAN( LIGHT-N-FRESH DOESNT LEAVE SKIN GREASY) GREAT FOR SPRING and SUMMER! But I think they need to come up with a richer cream for mature skin in the colder months. Item#860023 (ANTIOXID DAY CREME )Great creme for the warmer weather! Nice-n-Light. I also feel they should send free samples to continuous customers when they receive their next shipment, its a good way for us to try products without wasting our money.
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1 comment
GuthyRenkerHelp
#959321

Hi there, Our Corporate Customer Service Escalation Team is standing by to assist. If you could please contact them here: http://www.wen.com/lp/cet with details of your experience, someone will be in touch with you shortly to speak with you directly. Thank you.

Review
#608513 Review #608513 is a subjective opinion of poster.
Reason of review
Bad quality

Meaningful Beauty in Kanata, Ontario - Rip off

Wow after reading all the complaints and how people were treated and sold their credit card numbers to WEN I am so happy I did not bother to order and to have read all reviews 95% of the reviews were horendous than you for all your feedback Cindy Crawford how can you endorse this kind of horrible product you and Valerie Bertanelli are very deceiving!!! Shame on you must be nice to make money on this take the time to read the reviews everyone so you do not get scammed into this club it is not 39.99 if you do not join the club it is 59.99 and even if you cancel they will still ship it once a month and charge you and if you want to send it back I read in Canada you pay 30.00 to send it back absolutely terrible!!!
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Review
#608393 Review #608393 is a subjective opinion of poster.

Meaningful Beauty in Fort Smith, Northwest Territories - Now I understand why Cindy Crawford looks so good

Imagine my surprise to get an invoice for a product charging me for a three month supply of a product I was trying out. It is definitely a buyer beware incident and to be talked to like a complete *** on the phone was even more unsettling. Totally deceptive advertising and if you happen to miss the little box in the left hand corner advising you that what you actually were buying was a membership in the Cindy Crawford fan club - well you obviously are in company with a great number of people. Maybe this is "go public" think that the BBB should be on top of.
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1 comment
GuthyRenkerHelp
#959319

Hello, Our team would like to assist. If you could please email us at CorporateEscalationTeam@Guthy-Renker.com with details provided in your post, someone from our Corporate Customer Service Escalation Team will be in touch with you shortly to speak with you. Thank you.

Review
#608310 Review #608310 is a subjective opinion of poster.
Cons
  • Billing and handling of accounts
  • Billing of account
  • Difficult to cancel
Reason of review
Plain deciept
Loss
$140
Preferred solution
Let the company propose a solution

Meaningful Beauty in Cornwall, Ontario - Not a GREAT PRODUCT! BEWARE!!!

I have been using this product for a few months now and see no difference. And I use it diligently. The worst of it is, is that it easily gets into your eyes and burns like crazy. Natural, my a.. I used to use Estee Laudee and I think I am going to go back. It's expensive but it worked. I really don't know why I switched. Got caught up in the commercial I guess. Cindy Crawford is genetically blessed! That's the bottom line. Don't buy into this product. I find I look worse than I did before I started using it! Stick with what you have or use Estee Laudee It's pretty good and they have awesome sales.
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Review
#607763 Review #607763 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$179
Preferred solution
Full refund

Charge Review

1.0
Details
They charged my card without my approval and can not cancel it, I have to replace my card at the bank. Scam scam scam rip off place, stay away from them please.
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Review
#607632 Review #607632 is a subjective opinion of poster.
Reason of review
Problems with payment

Meaningful Beauty in Montreal, Quebec - Terrible service

I can't say anything about the products themselves, as I haven't tried them, but my experience with this company was terrible. I ordered the products from Canada but a month later I still didn't have them. I called back and they said there was a problem with their courier and they'll send it out now. I said, since you haven't sent it, keep it, I don't want to wait any longer. They said, fine we'll refund you, and they did. About a week later, I find a box from them at my doorstep and a new charge on my credit card. I call them and they tell me that they made a mistake and for me to send back the box for a refund. To send a box this heavy from Canada costs around $30, but they tell me I'm responsible for that cost! Why should I have to pay to ship something back, that They sent me by mistake? Terrible experience! It's not so much for the money as it is for the principle.
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Review
#607522 Review #607522 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$57
Preferred solution
Full refund

Meaningful Beauty - Review in Cosmetics and Toiletries category from Saint Charles, Missouri

1.0
Details
They took money off this month when i was not told they would.. 54.94 and i was not aware of this.. i did not request another shipment and i want my money back
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1 comment
Anonymous
#958910

I am so glad I read the reviews before I decided to buy these products...if you contact your bank or credit dept. They'll credit your account back what you've paid and block them from your acct if you tell them you didn't approve this order...whenever you use an account and you don't want then to auto out if your account Call whatever institution and tell them you need a NEW CARD NUMBER it doesn't change your account number just your card and when they try to use it it won't go through...hope this helps you

Review
#607280 Review #607280 is a subjective opinion of poster.
Reason of review
Problems with payment