Meador Dodge Chrysler Jeep Ram - Manager Review from San Antonio, Texas

My spouse and I WENT into the dealership to purchase a Jeep we had seen online. We drove 65 miles one way in *** DFW traffic. It was not on the lot and the Internet manager Kevin Eidelson said, "Yeah we need to update that thing (the website inventory), but I am sure your husband can find you another blue car you will like here. Just send him to me when he gets here." I am married to an African American woman. I am a Hispanic woman. We are BOTH legally married and gainfully employed. That is why what happened next is so unforgivable. We are accustomed to being viewed as unusual or non traditional, and can laugh it off if it is an innocent error. But to be condescended to on the assumption that my male husband will find me a BLUE CAR, since I am just a little woman and I will be happy so long as my he-man husband and he-man sales manager round me up a pretty blue car was stretching my tolerance a bit. I asked to speak with the general manager, a horrible man with a horrible attitude named Charles Gray, and I explained that my wife and I wanted to make it clear that we wanted to purchase the exact jeep they had in their on-line inventory and were there to do just that, at which point he interrupted me and said, "Now wait a minute, here. Are you even qualified? How do I know you COULD even buy that Jeep? That costs a lot of money! Who is gonna cosign for you hon?" and then he walked over to my WIFE who he did not realize was with me, pointed her in the direction of the USED CARS and said," We have something for everyone on every financial level and our used car sales lady is one of you people, you tell her Charlie sent you over ok?" The inference being that her blackness made her unable to buy a new car, and that one black person to another would be the best route. It was so rude we just stared at him like idiots with our jaws dropped. Then he asked me when the MISTER would be there to get all this straight. Straight? Not in this lifetime, Mr Gray. At this point I would have never purchased a potato chip from this clearly biased "gentleman", much less a car I planned on spending $40,000.00 on, but I wanted to leave him with a different perception of his potential buyers. I had the sales person he passed me off to run my credit, which is spotless and shows I alone have an income of 400,000 a year with zero debt. My wife earns 220,000 annually and has around 6000 debt. Our creditworthiness is beyond reproach, and as a couple we could have purchased ANYTHING on the lot...but before that information was revealed, with Mr Gray's assumptions guiding he and his staff, I clearly heard him say to the salesperson in charge of us, " *** lesbians! Don't you think I have better things to do than kiss their *** and he laughed and said,"Hey wait a sec, that is what THEY do!" Funny guy right? He looked up and saw that we heard him. He stared at me in a challenging and confrontational way, and after we glared at each other for a good minute, he ran my report. We were qualified to pick out any Jeep so I went to his competitors and bought two. What a disrespectful, homophobic, rude person. Please do not give this company your money!
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ID
#1430843 Review #1430843 is a subjective opinion of poster.
Location
San Antonio, Texas
Reason of review
Poor customer service
New Reviewer

Resolved: Poor Customer Service

Update by user Sep 26, 2018

Meador resolved the issue and made everything right.

Original review posted by user Sep 19, 2018
We were lied to! Told our new truck was detailed waited 2 hours and they gave it back to us as if we were dumb enough to believe it was even sprayed with a hose. We have left multiple messages and no return calls from management. We bought step rails and 3 weeks later no one knows anything. The internet manager was supposed to get us a picture of the step rails and call back. GUESS what no picture or calls. DO NOT BUY from Meador once the contract is signed they will never contact you again or return calls. They cater to the first time and only time buyer, not repeated business.
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Resolved
ID
#1359840 Review #1359840 is a subjective opinion of poster.
Location
Fort Worth, Texas
Cons
  • Being ignored and phones calls not returned
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

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Verified Reviewer
Junior Reviewer

Bad Dealer, Bad Workmanship, Bad Management

I took my 1994 Plymouth Grand Voyager LE 3.3L V6 to Meador Chrysler to have the serpentine belt replaced. I told the service adviser that there was a noise coming from somewhere around the serpentine belt and that I had seen on the Chrysler forums that Chrysler had a problem with the serpentine belts coming off in snow and rain, so he should look up the Chrysler TSB's for the belt coming off. I told the adviser that according to the Chrysler forums, Chrysler had never come up with a fix for the belt coming off, but that several belt companies made aftermarket fixes. I had to order the belt and wait for it to arrive. Several weeks went by and I did not hear back from the dealer. I called the service adviser and the belt had come in they had just failed to notify me. I made an appointment to have the belt replaced on a Thursday 8/30 and took the van to the dealership. The dealership called and said that the idler pulley was bad and that it would not be in until to next morning Friday 8/31. The service adviser called and said van was ready on Friday 8/31 at 2 pm. Went to pick up the van. As soon as my wife got in the van she noticed that they had broken the factory alarm reset button on the dash and had covered greasy footprints on both front carpet mats with courtesy paper mats. Apparently they unhooked the battery during service and the alarm set and went off when the door was opened. Trying to turn off the alarm they pushed so hard on the reset button they broke it. They did not tell us about breaking the alarm or the getting the mats greasy. On Monday 9/3 it rained and the belt came off while driving in heavy traffic. The car engine stalled and the van was not steerable. The van was disabled and undrivable in a very dangerous location with high speed traffic zooming past. I had to call and pay for a wrecker to tow the van back to the Meador Chrysler dealership. The wrecker took over an hour to arrive. On Tuesday 9/4 I expressed my dissatisfaction with the dealer’s workmanship and lack of technical expertise and lack of regard for me and my families’ safety to the service adviser (Matt Hagee) and the Service manager (Scott Lyon) and dealer General Manager (Charlie Gray). Charlie Gray the General Manager told me I find another service place to use instead of Meador Chrysler. Fiat Chrysler America and all of their dealers suck. Meador Chrysler is a horrible dealership and FCA should think long and hard about letting a dealer like this represent them. The attitudes of the employees and managers that work at this dealership show that they do not care about their customer’s safety or satisfaction. I will never buy another Chrysler product and will advise everyone I know not to buy Chrysler products also.
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ID
#1346250 Review #1346250 is a subjective opinion of poster.
Location
Fort Worth, Texas
Cons
  • Poor quality service
  • Attitude of service mgr scott lyons and gm charlie gray
  • Gray told me i should find another place to have my van serviced
Reason of review
Poor customer service
Loss
$500
Preferred solution
Full refund

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