Anonymous
map-marker Perth, Western Australia

I have been totally scammed from this bank.

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Trying to pay off my home loan and they sent me documents to sign. I phoned them to fi d out what I was signing and they told me to just sign it and send it back. I am 65 years old and they totally scammed me to sign the document. I found out later that I would have to pay an extra $1,000 to pay off my loan. Very unhappy with this bank
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User's recommendation: Do not bank with them

Anonymous
map-marker Sydney, New South Wales

Dishonest Lender

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Our current three loans of 2.49% fixed interest P&I loans with ANZ expired 7 May 2022. We engaged a broker end of January & he was able to offer 3.19% for 3yrs fixed with ME Bank. We were given an option to pay $750 per loan to lock this rate in, which we did. The process with ME has been very very slow. We had three unconditional loans approved in writing by ME Bank. We received two loans documents mid-March, we sent completed signed docs back within days. We waited six weeks our loans had not been processed. Meanwhile the broker was calling ME every second day to enquire about the where abouts of the third loan documents. ME advised that they were having technical issues & will send this soon. Four weeks later, it come to light there was never a technical issue, as there was a serviceability issue with the loans. (This was after being told the loan was unconditionally approved) back in 18 March. At no point did ME request for any additional documentation or advised there was a concern about the serviceability. We have now been notified in writing by ME that, sorry we cant go through with your loan applications. My question is, why did ME provide an unconditional approval & send out loan docs, the serviceability should have been sorted by ME during their due-diligence process. Our 3.19% fixed rate no longer is on offer. As ME have now wasted four months of our time, alternative banks are now offering 5% fixed rates. ME Bank are like the modern-day terrorist, they dont care, ruin people lives & dont care about the aftermath. Please be Warned, any potential person considering of engaging ME for loans or banking, you will be mucked around. ME will lure you in with low interest rates, offer you $3k to switch over each loan & then offer you a ridiculous ultimatum. i.e. to still offer you the loans, we needed to close our credit card & contribute an additional $50k from our personal savings, what a joke you are ME Bank. For any insane reason you do proceed to engage ME, you deserve the pain & suffering that you will eventually endure. ME Bank is unprofessional, deceptive, unreliable, dishonest, deceitful & they will mislead you with false information throughout the loan process. The broker raised a complaint & our concerns to two senior managers, there responses where we cant help you as we are leaving ME Bank, how disgusting. Its incompetent amateur banks like ME, why there needs to be a royal commission into the banking lending sector again. We have now lodged a complaint with AFCA, to seek compensation by ME & engaged legal representation.
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Preferred solution: Compensation

User's recommendation: Stay Away!! You will be deceived & lied to

Carrie C Wra

No help

I recently got a rushcard n i must have gotten one before n my email account has changed! I went in n tried to fix it n had no luck n so i called them n never got a responce! Still havent gotten it fixed n still nothing from customer service!
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Reason of review:
Problems with payment
Anonymous
map-marker Perth, Western Australia

ME Bank and the mother of all balls-ups

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My partner and I signed up for a house and land package with ME Bank providing unconditional finance approval in June 2016. Because our builder, Aussie Living, stalled the building process, our home wasn't built for over a year. After the land had settled ME Bank pulled out of half of our mortgage. Now we are stuck with a pile of sand nobody will give us finance to build on, homeless, with a rocky relationship at best. They don't care that we put a huge cash deposit in. We have since cancelled our membership package fees and they took the much needed money out of our account this month anyway. We called them asking to repay it, which was supposed to go through yesterday, but no luck yet. I regret the day I ever signed those ME Bank forms, either fund everything properly or take back the land. Disgusting service from both companies. Do not go with ME Bank or Aussie Living Homes. Do yourselves a favour and save your pennies for the divorce lawyer you will need after dealing with dodgy banks and builders. Or you know, sue them.
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Loss:
$20150
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

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