McRee Ford
McRee Ford Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
McRee Ford has 1.0 star rating from 1 review; consumers are mostly dissatisfied with service and pricing. Recent reports describe failed repairs and poor follow-up.
Positive Feedback
Few positives appear; some repairs eventually completed and customers recognize prior long-term buying relationships.
Negative Feedback / Risk Areas
- Poor communication and no callbacks lead to extended downtime and frustration, common in McRee Ford reviews.
- Incomplete or incorrect repairs requiring repeat visits and extra costs.
- High price level and unexpected billing such as rental charges amplify customer complaints.
Key Takeaways for Future Customers
- Expect delays and confirm timelines in writing before Ford repairs.
- Verify warranty coverage and rental billing to avoid surprise costs.
- Consider other dealers if prompt customer service matters to you.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
McRee Ford has 1.0 star rating from 1 review; consumers are mostly dissatisfied with service and pricing. Recent reports describe failed repairs and poor follow-up.
Positive Feedback
Few positives appear; some repairs eventually completed and customers recognize prior long-term buying relationships.
Negative Feedback / Risk Areas
- Poor communication and no callbacks lead to extended downtime and frustration, common in McRee Ford reviews.
- Incomplete or incorrect repairs requiring repeat visits and extra costs.
- High price level and unexpected billing such as rental charges amplify customer complaints.
Key Takeaways for Future Customers
- Expect delays and confirm timelines in writing before Ford repairs.
- Verify warranty coverage and rental billing to avoid surprise costs.
- Consider other dealers if prompt customer service matters to you.
Turn one complaint into a collective action
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Verified Reviewer
Work not done correctly ...not finished
- - Brake pedal went to the floor after recall; had to pump to stop.
- - Told to come in at 8 AM; three days later no car, no callback, rental at $101+ daily.
Took my car in for recall on flexible brake lines..I got the car and the brake pedal went to the floor...To stop I had to pump the brake pedal 3 to4 times to have brakes! I call the service writer and was told to bring the car in at 8AM.the next day.Took the car back and it is 3 days later and I have no car and cannot get the service writer to call me back after leaving 2 messages asking about the car.I had to rent a car at $101.00+ daily and I am disabled ans on S.S.
and a small pension...I can't afford much more of this.It seems to me, that the service dept and the service writer flat don't give a d*** about my financial situation and they don't seem to care if I get my car back in a timely manor either.
If you need Ford repairs...good luck if you go to McRee. I hope they treat you better than thy did me.
User's recommendation: Took my car in for recall on flexible brake lines..I got the car and the brake pedal went to the floor...To stop I had to pump the brake pedal 3 to4 times to have brakes! I call the service writer and was told to bring the car in at 8AM.the next day.Took the car back and it is 3 days later and I have no car and cannot get the service writer to call me back after leaving 2 messages asking about the car.I had to rent a car at $101.00+ daily and I am disabled ans on S.S. and a small pension...I can't afford much more of this.It seems to me, that the service dept and the service writer flat don't give a d*** about my financial situation and they don't seem to care if I get my car back in a timely manor either. If you need Ford repairs...good luck if you go to McRee. I hope they treat you better than thy did me.
Texas City, Texas
Service Department
- - Headlights on a 2018 F-150 Power Stroke cracked on the inside.
- - McRee offered no help; Ford service was involved; phones not answered during COVID.
My headlights on my 2018 ford F-150 power stroke cracked on the inside took to McRee said rocks hit them no point impact had to get ford service involved to get help I have 37000 miles bought MANY vehicles from them because I was employed there for many years and McRee offered NO help could not get a hold of anybody they don't answer the phones because covid
User's recommendation: Take your vehicle some where else that wants your business
Horrible Service
- - I had a bad experience at McRee Ford.
- - Truck sat 3 weeks with no updates.
- - Rental car charge totaled $852.
- - Go to another dealer, esp for warranty work.
I had a horrible experience at McRee Ford. My truck was in there for 3 week they never once called to update me.
After two week I started calling every day, it was always promised it would be ready the next day. This whole time they charged me for a rent a car witch totaled $852.00. Finally when it was ready I took my truck and three days later the same transmission problem started happening again. This time I took it to another dealership, there is no way the Customer Service can be this bad at the new dealership.
I have had many Ford vehicles, and most of the dealers I have dealt with have gone out of their way to try and help customers, and to solve customer problems.
This is not how I felt at McRee. I would highly recommend that you go to another dealer, especially if you have warranty work.
McRee Ford Service Dickinson, TX
- - Over 5 years I used McRee Ford service 3 times.
- - Twice, service requests left only part of work.
- - An 8 AM A/C appointment not honored; no work done.
Over the last 5 years I have dealt with McRee Ford service center on 3 occasions. Eventually the work gets done OK but my frustration level is always maxed.
Twice I have had mulitple service requests and only part of the work gets done. I was pissed each time I left McRee.
Today, Saturday, July 14, 2012, I had an 8AM appointment for A/C work. It is now almost 5 hours past my appointment and nothing has been done. What is most annoying is that I don't even get a straight answer as to why my appointment (made on Monday July 9th) did not result in my appointment at 8AM being honored. Even doctors don't make you wait this long.
McRee has several service reps who do nothing except blow smoke up you know what.
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McRee reached out to me, apologized for the unfinished job, and the inconvenience and corrected the problem. I was pleasantly surprised! Thank you McRee Ford.