Service Department

My headlights on my 2018 ford F-150 power stroke cracked on the inside took to McRee said rocks hit them no point impact had to get ford service involved to get help I have 37000 miles bought MANY vehicles from them because I was employed there for many years and McRee offered NO help could not get a hold of anybody they don't answer the phones because covid

User's recommendation: Take your vehicle some where else that wants your business.

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ID
#2794774 Review #2794774 is a subjective opinion of poster.
Location
Texas City, Texas
New Reviewer

Horrible Service

I had a horrible experience at McRee Ford. My truck was in there for 3 week they never once called to update me. After two week I started calling every day, it was always promised it would be ready the next day. This whole time they charged me for a rent a car witch totaled $852.00. Finally when it was ready I took my truck and three days later the same transmission problem started happening again. This time I took it to another dealership, there is no way the Customer Service can be this bad at the new dealership. I have had many Ford vehicles, and most of the dealers I have dealt with have gone out of their way to try and help customers, and to solve customer problems. This is not how I felt at McRee. I would highly recommend that you go to another dealer, especially if you have warranty work.
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ID
#470613 Review #470613 is a subjective opinion of poster.
Location
Dickinson, Texas
New Reviewer

McRee Ford Service Dickinson, TX

Over the last 5 years I have dealt with McRee Ford service center on 3 occasions. Eventually the work gets done OK but my frustration level is always maxed. Twice I have had mulitple service requests and only part of the work gets done. I was pissed each time I left McRee. Today, Saturday, July 14, 2012, I had an 8AM appointment for A/C work. It is now almost 5 hours past my appointment and nothing has been done. What is most annoying is that I don't even get a straight answer as to why my appointment (made on Monday July 9th) did not result in my appointment at 8AM being honored. Even doctors don't make you wait this long. McRee has several service reps who do nothing except blow smoke up you know what.
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ID
#331879 Review #331879 is a subjective opinion of poster.
Location
Stafford, Texas

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