Nasra Jsy
map-marker Huntington Beach, California

Unreliable and unprofessionla - cant even repsond

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I spoke to Charles yesterday about doing a quick one-hour job (interior of an apartment). He quoted me for $90 for the job and when I told him that I was going to move forward with another contractor that offered to do the job for $55, he was quick to drop his price to $55 with materials.

He seemed nice and said he's had over 2000 clients only which of 2 had bad things to say. I agreed. He verbally confirmed over the phone and then sent me a text to reconfirm. This morning, knowing he was scheduled to come at 11am; I texted him at 8:21 with parking and address information.

No response. I texted again at 9:44am - no response. I called and left a voicemail at around 10:30am. No response.

Instead, at 10:40am (20 minutes before appointment time) I get a text saying I should find another contractor because he's "leery" of being escorted up from the leasing office.

It's an Irvine Company apartment which means it's highly secure and any guests need to be walked in by a resident with a key - I'm not sure what his concern was. I'm sure he found another job that was better worth his time and instead of being up front and asking to reschedule my appointment - he pulled this.

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Cons:
  • Customer service
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

1 comment
Jacquan Hxy

My Husband used this Co. Mc Queen Builders & Home Repairs many times for his Co's Property Management company.

We did a room Addition for my Moms Home. He got the Engineer/Archetic , did all work and Designed all of Job on time. Prices were great, we got 4 bids prior to choosing Mc Queen.

Calvin and Family is Happy with the Job. Will be talking soon again.

Anonymous
map-marker California, United States

Mc Queen Builders helped my aging Grandmother

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My Grandmother is living on a tight budget and got many bids to build a ramp for her wheelchair, they were very high! he took the the time to listen to my Grandmother and came at no cost and gave her a free bid ( Cost ).

My Grandmother had a certain amount of Days before she was to leave her Ohio Home and was to arrive in the Orange County area, he worked all weekend and at night settitting up a a genorater and lights Charles Mc Queen, let her pay him back in payments. I thank you very much, Ms Maeshima and Family thank you, God Bless.

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Reason of review:
He helped us!
Anonymous
map-marker Los Angeles, California

Good gate job , I sit and look at this Gate everyday, Mr. Mc Queen Built a fantastic Gate

I look at this Gate everyday, all my friends in this complex, use mc queen Builders, The gate is perfect, Charles even paid, all her money back, in good faith, my complaint, is for this person, who seems to be unsteady,it's hard to find a good Contractor, what you wrote was wrong, he is the most honest person that I have ever met, he stays busy in this economy. All my friends and Neighbors, continue, to use him. he is a 24-7, Construction service Co., meaning, that he works, seven days a week, and no extra charges for weekend work, leave our fair and honest, good, Contractor's, alone, shame on you.

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1 comment
Guest

The Gate is a perfect Gate, the best one in the Complex, this Lady who is the complainer, lives right by me, She is not telling the whole story,She even told me what a wonderful gate it was, than I found out Mr Mc Queen had to return her money and she still has the Gate? What a Scammer, good luck Lady

V J Gtw
map-marker Los Angeles, California

McQueen Builders can't get the job done right!!!!!!!

I hired McQueen Builders located in Fountain Valley, California to build a simple gate to my property. He used the cheapest and the most mismatched redwood pieces he could find and threw it together. He had nail marks showing and slapped it together.

I emailed and called him and he has been unresposive. I wrote a complaint and sent it to the California State Contractor Board.

I would soooo recommend that NO ONE use this company. He does unprofessional work. He does not return calls or emails. He does not stand behind his work. I hope the state contractor board revokes his license.

PLEASE, PLEASE, PLEASE NO ONE USE HIM! HE WILL ONLY STEAL AND GIVE YOU EXCUSES.

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Loss:
$400
3 comments
Guest

I just came across this add, I'm another person that lives in the same complex ( as the complainer ), he returned her money, after coming back 2 times to paint again, she kept the Gate,and Mc Queen Builders monies, plus is having to live with these complete fabrications.We have known the Family and him for many years, and a few generations.lady we send our prayers to you, God Bless.

Guest

Hey Sherri come over and see the *** he built and would not come and fix! He's a *** and a cheat!

Guest

We have known Charles Mc Queen For over 40 years, he goes above and beyond, for all people, His work is the best, at the lowest rates. To let all consumers know that ( this is the only complaint ever brought up to the Cntractors State Board ) against Mc Queen Builders, We are saddend, to find a person, make false accusations, against him. Ive been working in O.C., In Government, for over 30 years, ive seen photos of the Gate, type of material to be used and atrail of e-mails, urging him to do more work for her, Good luck!!

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Matt DiBarra is well-known as The Undercover Contractor. He is the owner of DiBara Masonry company in Los Angeles that specializes in house repairs, restorations, and new installations.

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