New Reviewer

Absolutely Do Not Use This Hauler - McLemore's Horse Transport

I needed to move two horses from Georgia to Idaho. Initially, the conversation was very professional and I felt comfortable about the shipper. They informed me that they would be headed in a direct route to my location with only a couple of stops in between and informed me that the trip would take approximately three days as they liked to rest the horses (though they had air ride equipment). They picked my horses up on time, and the problems began. They communication was spotty at first. They took 5 days to get from Georgia to the eastern Wyoming border and then they called and said there was a road closure due to a snow storm,a nd that they were going to take a southernly route to avoid the wait. (I later checked and found that they interstate was not closed). They said they had to travel through New Mexico (incredibly far out of the way!) and then they stopped communicating with me completely. I e-mailed and called continually. Four days later they were nice enough to call me from Northern California, said they were out of range of cellular service. Incredible! My horses were 11 days on their trailer and my mare, who was pregnant at the time, had lost a lot of weight. I was furious and they were unapologetic. They dumped moldy alfalfa hay and told me that was the hay that the farm in Georgia sent with my horses. That farm is owned by my best friend, and she does not feed alfalfa, and certainly doesn't feed mold. They kept one of my good lead ropes and told me that it wasn't shipped with the horses. These people are miserable, do not put yourself through this type of experience. DO NO USE THESE HAULERS!! L. J. & Kay McLemore McLemore's Horse Transport Deer Park, WA 99006 Cell: 509 995-**** http://www.McLemoresHorseTransport.com
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ID
#664577 Review #664577 is a subjective opinion of poster.
Location
Boise, Idaho
Reason of review
Poor customer service
Loss
$1600
Preferred solution
go fly a kite
New Reviewer

MCLEMORE 'S HORSE TRANSPORT

Please allow this post to be a warning to anyone that has received an offer to have their horse transported by the McLemore couple. I purchased a gelding and he was to be picked in Billings, MT on July 20th with delivery to Florida no later than July 24th. Well day 2 the trouble began. The communication was downright awful. Phone calls were made to these individuals to no avail as well as e-mails. Kay would return an e-mail once a day around 9:30pm/10pm with some excuse as to why things are not moving along as planned. We were rather understanding right up until Saturday, July 19th, when the lines of communication really broke down. I, as well as the individual that he was purchased from, kept calling and e-mailing desperately asking how my gelding was handling the heat and when we could expect delivery. We were constantly fed LIES after LIES! Once again we were told Sunday delivery...no call no e-mail until 9:45pm wherein Kay advises not going to make it. I e-mail back asking for delivery ASAP!! Needless to say my gelding was on their rig for 7 days in July and when he was unloaded Tuesday, July 27th, he had NO LEGS underneath him from the hard and fast journey they took, box stall was filthy, she refused to unload him until payment was made, he was SEVERELY DEHYDRATED to the point of losing easily 100lbs. This gelding was gorgeous when he boarded their rig and now he is so drawn up and weak it makes me nauseous! These individuals did not care for this horse at all! It was **** poor service at best and PLEASE do not allow them to do this to your horse. If you have any further questions feel free to PM me and I will be more than happy to send you pictures, e-mails, etc showing the damage that was done to this gelding. DO NO USE THESE HAULERS!! L. J. & Kay McLemore McLemore's Horse Transport Deer Park, WA 99006 Cell: 509 995-**** http://www.McLemoresHorseTransport.com alwaystx@***.com
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6 comments
#1095276

Fraud. DO NOT TRUST THESE PEOPLE WITH YOUR HORSES OR MONEY!!!!!!

#1006509

I had a very similar situation - terrible - don't use them.

#868874

I've used the McLemore's on several occasions and always been happy. Horses arrived in great shape.

They do off-load at their expense and have done so for my horses on more than one trip.

These are great people that take their time to do it right. The horse comes first for them.

#657236

I used them in 2007 with no problems. Brought my colt and pregnant mare from MT to NC in winter, Some delays because of ice and snow but great communication.

Drivers and animals need rest, I know because I haul horses about once a month and it can be exhausting. It's not a race!

#637712

I shipped a horse from Florida to the West Coast using these terrible haulers. I agree with everything said by the other angry customer. The communication was terrible. They stopped for much longer than 8 hours per night. I would have been fine with that if they had off loaded my horse at an overnight facility each night (which we offered to pay for). My horse was on their truck for 8 days. Once they knew I was upset they just stopped answering my calls or emails.

Since then, I have seen their rig parked in Walmart parking lots overnighting - so if you want your horse to sleep on the trailer - unable to lay down for days on end then by all means hire them.

If you want a true professional shipper (not just one who has a nice equipment but no clue) then hire someone else.

#218758

Usually there are at least 2 sides to every story. In this case, the day before pickup the gelding nearly failed his pre-purchase exam due to soreness requiring Xrays.

For gelding's comfort, we gave him a triple box stall; twice the space for which we charged her. We have kept emails & phone records showing daily contact including alerting them of delays caused by 2 storms (not quite "excuses"). Gelding had 2 water buckets in his box stall, replenished many times daily. He drank well and ate his hay non-stop.

Prior to booking, they were told we stop nightly so horses can R&R. We give delivery estimates; never guaranteeing our arrival from a 2300 mile MT to FL trip. A mare delivered to FL after this gelding was in great shape and she'd been on the trailer 2 days longer. Our rig is a semi pulling a Pegasus air ride van; all of our stalls are box stalls.

Kayla was not at delivery, not on the trailer so her assessment of our equipment is suspect.

If picking the stalls every other day and putting down more shavings at that time was not sufficient, her husband who was there at delivery did not mention it. If this gelding was in pain just prior to loading, his new owners in Florida should have delayed his trip until he was sound.

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ID
#191469 Review #191469 is a subjective opinion of poster.
Location
Tampa, Florida

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