New Reviewer

Buyer Beware....If only they had told me.

Mckenney Chevrolet - Buyer Beware....If only they had told me.
I have an unfortunately bad review of McKenney. As a matter of fact, whenever I get into my car, I literally think of McKenney and my sales person and get frustrated and sick to my stomach. That is absolutely no exaggeration although I wish that it were. We bought a "Certified Pre-Owned" Traverse. I've had it in the shop three times. It's already leaked oil in the cylinders due to the head gaskets leaking. It was smoking and everything. The vehicle has been wrecked prior to my ownership. Not disclosed to me although Certified Pre-Owned vehicles pass a "101 point inspection" that includes emblems and floor mats (read on). Oil all over my driveway now. The tailgate does not have the Traverse emblem on it, but does have the McKenney sticker which I find humorous. I've left it on there so when people ask what kind of vehicle it is; I can share my story. I have used old carpet for floor mats b/c "it didn't come with any" (per the salesperson), but certified vehicles are supposed to. There is currently an awful whine in the transmission. It is just a really bad situation. I am counting the days until I can trade this car back in and get something reliable for my family. Don't bother playing phone tag with them. You can hardly call it tag since Mr. Surbek won't return a call. Really sad. I love the Travers model, but I wanted a reliable one. I'm at 40,000 miles with oil in my cylinder, no floor mats, a whine in my transmission, oil everywhere on my driveway, no emblems, and who knows what else that hasn't come to fruition yet. I hate even driving it. Luckily, it's my wife's to drive although I worry about when it's going to stop running and we are going to be in an even bigger hole. The local dealership I've taken it to for repairs has said that it had no business being "Certified Pre-Owned" . The tailgate has been replaced. If it were ever to have to be removed it should be a challenge as the bolts are good and rounded off. Really frustrating. Unfortunately...even though touted as a great dealerships and most of the older reviews say the same, I urge all potential buyers to move a lot further than the Carfax (which was clean) and inspect the vehicle very, very carefully. They aren’t big on disclosing issues. You are more than welcome to see mine. I am counting the days until I can get it off my hands albeit at a huge loss. Check, check, check....long gone are the days of being able to put trust in auto dealerships. There priority is moving vehicles, not checking them before they do. So, if you are fond of driving a car that has been wrecked and not disclosed to you as a buyer, missing work to sit in dealerships for repairs, driving a car with no model emblems, have extra carpet laying around for floormats, prefer oil spots from your new vehicle all over your driveway, suffer from complete nausea when you even look at the vehicle, and a loud transmission whine whenever you let off the accelerator....McKenney is the spot for you.
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ID
#873376 Review #873376 is a subjective opinion of poster.
Location
Lowell, North Carolina
Pros
  • Didnt put floor mats in it cuz who needs those
Cons
  • Pos they sold me without looking at it
Reason of review
Bad quality
Loss
$26000
Preferred solution
Let me trade this POS in for what I paid and buy a new vehicle that you haven't touched or serviced.

The sold me a defective car

Mr Stowe did exception with the numbers on the vehicle. The salesman Dave Sherrin was very patient and knowledgeable, as we did multiple test drives on various vehicles. The finance manager Robert Jacobs, was very friendly and explained the paper work. The cars transmission was never programmed consequently on my 26 mile commute to work the car began shifting and loping like a very poor version of manual transmission. There were considerable thuds and jolts to the transmission I contacted the service department the service manager said I must have by accident knocked it into manual-while driving it. Which is absurd to imply you would inadvertently reach down for an unexplained purpose to move the shift (pressing a button also) into manual-and then press additional buttons-all on accident. Upon examining the car-it was stated the transmission had never been learned-or adapted-to run. They never bothered to set up the transmissions programming for the car to run. Therefore the car was placed in that kind of punishment-and still does not shift correctly. The dealership has refused to replace the defective car and transmission- I've contacted General Motors in next step. But I would strongly suggest that a 7 mile test run may not be enough. As general public we are naive to consider a new car to be a good investment free from problems. My trade in- was in better condition I will not do business at McKenney dealerships again-and I've previously been a loyal customer for twenty five years. Do your homework before purchasing!!!! The review was completed after a final conversation with Jace Stowe-Owner of the dealership. I
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ID
#406139 Review #406139 is a subjective opinion of poster.
Location
Charlotte, North Carolina
Loss
$15500
New Reviewer

Response

This will be my last response. We have 60 + employees, if one of us drops the ball we pick it up and try to do the right thing, always have and always will. Jarrod has sold several cars, and his customers truly enjoyed the car buying experience. Those are their words and their experiences. I am one that is very critical of any buying experince that I experince outside the car business. Most are good, but some have been lacking. And on the ones that have been lacking I try to remember that people (including me) do make mistakes. Doesn't make things right, but we can always try to do the right thing. On behalf of McKenney Chevrolet I am sorry for your experince, and I truly hope you enjoy your new car. Jace My original response. My name is Jace Stowe. Part owner and Gm of McKenney Chevrolet. I will respond to the same way I did to the customer (who posted his review on 4/3/2012) when I talked to him on the phone. We were sorry. We made a mistake. I would like to think that we do all things right the first time, but we are human and we did drop the ball. We did reimburse the customer for his gas to our store and back. We have learned from this situation and will make sure it does not happen again. I do not know about the actions between Jarrod and the customer, but we went out of our way to find a car. We did not have one over time that met the customers needs. He did call on one vehicle that I know of and we told him no. It was not a good unit and it was going to the auction. We are always upfront as we were with the customer in this case. We realized our mistake and admitted it. We are sorry. I honestly mean that, and don't know how else to respond. We have been doing business for over 30 years and plan to for another 30.
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ID
#316949 Review #316949 is a subjective opinion of poster.
Location
Gastonia, North Carolina
New Reviewer

Time Wasters - Worst Experience Ever!

McKenney Chevrolet accepted a cash offer for a used Honda Civic and, knowing that I would be driving 2.5 hours, scheduled an appointment for me. My family and I were five minutes away when our salesman (Jarrod Fraley) called to say he sold the car to someone else. This was AFTER I had just spoken to him to make sure he knew that we had already driven a long way and were almost there. We arrived onsite and the same salesman was unprofessional and unapologetic saying that an agreement is meaningless. I was assured by both the General Sales Manager (Matt Surbeck) and General Manager (Jace Stowe) that this was NOT dealership policy. Acknowledging my mistreatment, they also offered to find me a comparable or better car for a comparable price. They said they would look for me and asked that I keep an eye on their inventory online. They continually said they could not find anything and every car I asked about from their online inventory was either "already sold" or "unsuitable for sale". I gave up on this after a few weeks as my costs from not having a fuel-efficient car continued to skyrocket. I called a local independent dealer in my hometown and he found a better car at a better price within 24 hours. What a difference a little motivation makes! Your time and money are better spent elsewhere than McKenney Chevrolet.
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2 comments
#475565

This will be my last response. We have 60 + employees, if one of us drops the ball we pick it up and try to do the right thing, always have and always will.

Jarrod has sold several cars, and his customers truly enjoyed the car buying experience. Those are their words and their experiences. I am one that is very critical of any buying experince that I experince outside the car business. Most are good, but some have been lacking.

And on the ones that have been lacking I try to remember that people (including me) do make mistakes. Doesn't make things right, but we can always try to do the right thing. On behalf of McKenney Chevrolet I am sorry for your experince, and I truly hope you enjoy your new car. Jace My original response.

My name is Jace Stowe. Part owner and Gm of McKenney Chevrolet. I will respond to the same way I did to the customer (who posted his review on 4/3/2012) when I talked to him on the phone. We were sorry.

We made a mistake. I would like to think that we do all things right the first time, but we are human and we did drop the ball. We did reimburse the customer for his gas to our store and back. We have learned from this situation and will make sure it does not happen again.

I do not know about the actions between Jarrod and the customer, but we went out of our way to find a car. We did not have one over time that met the customers needs. He did call on one vehicle that I know of and we told him no. It was not a good unit and it was going to the auction.

We are always upfront as we were with the customer in this case. We realized our mistake and admitted it. We are sorry.

I honestly mean that, and don't know how else to respond. We have been doing business for over 30 years and plan to for another 30

#475562

This will be my last response. We have 60 + employees, if one of us drops the ball we pick it up and try to do the right thing, always have and always will.

Jarrod has sold several cars, and his customers truly enjoyed the car buying experience. Those are their words and their experiences. I am one that is very critical of any buying experince that I experince outside the car business. Most are good, but some have been lacking.

And on the ones that have been lacking I try to remember that people (including me) do make mistakes. Doesn't make things right, but we can always try to do the right thing. On behalf of McKenney Chevrolet I am sorry for your experince, and I truly hope you enjoy your new car. Jace My original response.

My name is Jace Stowe. Part owner and Gm of McKenney Chevrolet. I will respond to the same way I did to the customer (who posted his review on 4/3/2012) when I talked to him on the phone. We were sorry.

We made a mistake. I would like to think that we do all things right the first time, but we are human and we did drop the ball. We did reimburse the customer for his gas to our store and back. We have learned from this situation and will make sure it does not happen again.

I do not know about the actions between Jarrod and the customer, but we went out of our way to find a car. We did not have one over time that met the customers needs. He did call on one vehicle that I know of and we told him no. It was not a good unit and it was going to the auction.

We are always upfront as we were with the customer in this case. We realized our mistake and admitted it. We are sorry.

I honestly mean that, and don't know how else to respond. We have been doing business for over 30 years and plan to for another 30

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ID
#308974 Review #308974 is a subjective opinion of poster.
Location
Mars Hill, North Carolina

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