Nikki R Ite

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Verified Reviewer
| map-marker Chicago, Illinois

Great service today from Ethan Giddens

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I have great service today from Ethan he’s very nice very polite tells me everything that’s going on with my vehicle and I really appreciate his help he’s a great service provider thank you Ethan and continue to do great work Miss Robinson
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Reason of review:
Good customer service
Lavante Tfv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Edgemont Park, Michigan

Mcgrath City Honda - Honda Review

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I set up an appointment on a Monday for a Thursday to look at my dream car. I called every day to see if it was still there, because they don't hold cars and I didn't trust them to call me if it sold. Well, Thursday came along and I drove 2.5 hours there to find out the car sold THAT MORNING, LITERALLY AN HOUR BEFORE WE ARRIVED. They didn't even bother to call me to tell me, so this was a COMPLETE waste of my time. I wish they would have saved me the disappointment. Then, they offered to let me know if they got any more of what I wanted in Stock, which is completely asinine since they won't hold vehicles anyway. Garbage. Bet your *** I'm never driving out to them again.
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Reason of review:
Poor customer service
Anonymous
map-marker Elkhart, Indiana

Other Product Review

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I think the. BBB is getting paid off by Magrath, look at all the complaints, Chicago politics in action
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Reason of review:
Not as described/ advertised
Anonymous
map-marker Middlebury, Indiana

Other Product Review

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How can this company hold its head up high with all these complaints, the McGrath family must just like money and not integraty, what a shame!
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Reason of review:
Poor customer service
Anonymous
map-marker Middlebury, Indiana

Business Practices Review

Don't get ripped off, they know how to *** and get away with it, I don't k ow how their still in business with all the complaints, lucky their in Chicago were all the corruption is!!!
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sekhar
map-marker Plain City, Ohio

Stay Away From McGrath, Elgin -Liars

I had again bad experience with McGrath Elgin. While completing the paper work the finance guy asked me to buy the service coupons. I told I do not need it. He explained me that it is cheaper and you get oil service and tire rotation for every service. I specifically asked that can I use it any where? he told yes you can use any where, since coupons will come with VIN number and can be accessed anywhere. When I went to nearest Honda showroom they are not accepted. I talked to McGrath Elgin they told that you can use any McGrath. I surprised with this, I really hurt the guy saying this. Because they are not holding their words. I asked couple of times that can I use it any where the Honda Service Center. Since I am a contractor and move places for every few months for work. I ALREADY WROTE MY REVIEW IN LAST YEAR FOR MY CAR BUY. PLEASE CHECK BELOW REVIEW FOR MY OTHER EXPERIENCE IN BUYING A CAR WITH MCGRATH, ELGIN. I SUGGEST STAYYYY AWAYYYY WITH MCGRATH, ELGIN FOR SERVICE AND BUYING A NEW CAR. THESE GUYS ARE CHEATERS AND CHEAT VERY QUICKLY. Though I am not a fan of writing reviews, I am writing this because I am one of the guy cheated by MCGRATH HONDA, ELGIN, IL. This is the complete story of mine. I planned to buy Honda Pilot and I went to McGrath, Elgin to get the quotation. I met sales person Jerry and sales Manager Chris. He asked me what is the budget. I told that around $31,000 to $32,000. But I asked that I need leather seats. The sales person started explaining LX model with Leather option. I asked about the EX and EX-L models and he told me that they are lot of money and expensive. So he gave me the price more than $35,000 and finally bargained for $34,200 for LX with leather option. He completed this deal very quickly, without giving any time to think or calling my friends or someone. They did paper work so fast and completed it. After doing all this they showed my vehicle. I surprised that there are no floor mats, no leather seats and no roof rack(when I went test drive in another LX model that one is having roof racks too). When I asked about these options, they told me that deal is done.They told me to take the vehicle and I didn't bring to home, because leather accessory is not there. I even didn't sit in the car. I came to home and started enquiring other dealers. I got out the door price for Pilot EX-L with premium running boards starting from $35,050 from other dealers. Then Immediately I went to Mcgrath Honda, Elgin on next day. He is not accepted to get the EX-L for the this price. He asked me 5,900 more dollars to get the EX-L. I went to McGrath Elgin to discuss on this for 2 days and they were insisted to take LX model which I bought first. Me and my wife doesn't get proper sleep for couple of days on this issue. Finally I got EX-L model from them for $39,200 spending 4,150 dollars more comparetivly other dealers. I requested them to give an extra option entertainment center or navigation for this price. They didn't give an option for bargaining the price and other options. The Chris(Sales Manager) doesn't know how to open Cargo door also. He asked me to wait to check on this for one hour. There is no issue in the car. The issue is manager doesn't know how to operate remote keys to open cargo door. They even didn't explained about the options in cabin board. After all of this they asked me to come another day to get running boards on my vehicle. I got schedule to fix my running boards for another day and they took 2 hour 30 minutes to fix this. I wrote this review since I literelly unhappy with MCGRATH HONDA, ELGIN. I suggest do not go to this dealer. They are not informative and not customer friendly. They cheat customers very quickly on buying new cars. I contacted Honda Motors Corporate Center on this issue. Honda Motors support sent couple of messages on this issue to McGrath Honda, Elgin. McGrath Honda is not at all called me to discuss on the issue. Honda Motors Customer support told me that they will send message on this issue to General Manager at McGrath Honda, Elgin. But no one contacted to me on this issue. IEVER NEVER SEE THE CUSTOMER SUPPORT LIKE THIS IN USA. I SUGGEST STAY AWAY FROM MCGRATH HONDA, ELGIN.
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Loss:
$4500
Anonymous
map-marker Chicago, Illinois

Repair under warranty

McGrath City Honda will not honor it's warranty. I purchased a 2004 honda pilot and less than a week the vtm-4 light appears along with the engine/malfunction light. Took the vehicle into service and they tell me it's not covered because rodents caused the damaged!! That's odd I don't have rodents in my neighborhood and the 3 other vehicles that I have in the driveway/garaged are not damaged by these "so called" rodents!! They gave me the same excuse when I had a problem with the radio-it's not covered under warranty!! What's the purpose of the warranty if nothing is covered.
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Loss:
$25
1 comment
Guest

I am not surprise about what Mcgrath City Hyundai would do. I purchase a 2009 hyundai and they used deceptive practices to get me to buy the car.

On top of that the car break went out in just three months after having it. Their excuse was that the brake was good before I purchased it.

They charged me $260.00.

They will tell you anything to defraud you out of money. Criminal!!!!

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